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Systems Support Technician Jobs in Indiana (NOW HIRING)

AVI-SPL

Onsite Support Technician

Indianapolis, IN · On-site

The Onsite Maintenance and Support Technician will work in partnership with the Customer ... Meet, greet, provide direct assistance and training to end users in the operation of AV systems.

BMWC CONSTRUCTORS

Desktop Support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

The Desktop Technician's role is to support, deploy, and maintain organizational computer systems, mobile devices, and peripherals. This includes installing, diagnosing, repairing, maintaining, and ...

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Systems Support Technician information

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How much do systems support technician jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for systems support technician in Indiana is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.97 per hour, depending on experience, location, and employer.

What does a systems support technician do?

A Systems Support Technician is responsible for maintaining and troubleshooting computer systems, networks, and related equipment within an organization. They assist users with technical issues, perform regular system maintenance, and ensure that hardware and software operate efficiently. Their duties often include installing updates, configuring devices, and providing technical support either in person or remotely. Systems Support Technicians play a crucial role in minimizing downtime and ensuring that IT infrastructure runs smoothly.

What are the key skills and qualifications needed to thrive as a systems support technician?

To excel as a Systems Support Technician, you need a solid understanding of computer hardware, networking fundamentals, troubleshooting techniques, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, or Linux is commonly required. Strong communication, problem-solving abilities, and patience are vital soft skills for effectively assisting users and resolving technical issues. These competencies and qualities are essential for minimizing system downtime, ensuring user productivity, and maintaining smooth IT operations.

What is the difference between Systems Support Technician vs Network Support Specialist?

AspectSystems Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, onsite support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, remote support
Employer & Industry UsageIT departments, tech support companies, corporate officesTelecommunications, data centers, large enterprise networks

While both roles involve technical support, Systems Support Technicians focus on hardware, software, and end-user issues, whereas Network Support Specialists primarily manage network infrastructure and connectivity. The roles often overlap, but the main distinction lies in their core responsibilities and certifications.

What are some common challenges faced by systems support technicians, and how can they be addressed?

Systems Support Technicians often encounter challenges such as troubleshooting complex technical issues under time pressure, managing competing support requests, and staying updated with rapidly evolving technologies. To address these, technicians can develop strong problem-solving skills, prioritize tasks effectively, and participate in ongoing training. Building good communication skills also helps when collaborating with other IT team members and assisting non-technical users.

What are popular job titles related to Systems Support Technician jobs in Indiana?

For Systems Support Technician jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Systems Support Technician jobs in Indiana look for?

The top searched job categories for Systems Support Technician jobs in Indiana are:

Systems Support Technician jobs near you
Infographic showing various Systems Support Technician job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $49,540 per year, or $23.8 per hour.

Systems Support Technician I-Onsite (Hybrid- Carmel, IN)

American Specialty Health Incorporated

Carmel, IN • On-site, Remote

$21.22 - $26/hr

Full-time

Posted 17 days ago

American Specialty Health rating

7.0

Company rating: 7.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

265th of 491 rated business services

Job description

Description
American Specialty Health Incorporated is seeking a Systems Support Technician I-Onsite to join our Information Technology - Operations (ITO) department. This position will provide technical support to ASH staff and to provide the most efficient and effective resolution.
Hourly Salary Range
American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $21.22 to $26.00 Hourly Wage Range.
Hybrid Worker Considerations
Hybrid Worker Guidelines: This position may be trained virtually or onsite and must have the capability to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. This position requires occasional onsite office work.
Responsibilities
  • Work incoming requests from end users via telephone, e-mail and the ticketing system in a courteous manner.
  • Log all Service Desk interactions in our ticketing system.
  • Daily review of open or escalated tickets; review/update/follow-up/close open or escalate tickets.
  • Work cooperatively with fellow IT members to create and maintain a knowledge base for systems use and develop tools that enable collaboration and information sharing in a virtual environment.
  • When required, escalate complex issues to our internal Level 2 team.
  • Develop and maintain strong working relationships with various teams within the organization, assisting with projects as needed.
  • This position is required to and must be willing to work on-call rotations when needed.
  • May need to assemble New Hire equipment kits based on time zone and demand.
  • Proficient in imaging and configuring devices for New Hires, Break/Fix replacements, and upgrades.
  • Work closely with our local Facilities team and/or other IT team members during implementations of new equipment or software or upgrades.
  • Attends team, departmental, and staff meetings to discuss issues and foster teamwork.
  • Help update support documentation as our environment changes.

Qualifications
  • High school diploma required.
  • CompTIA A+ or Microsoft's 365 Fundamentals (MS-900) certification preferred but not required.
  • Minimum 1 year experience in a technical support role in a Windows environment.
  • Knowledge of interconnectivity of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook).
  • Highly developed and process-oriented problem-solving skills.
  • Proven abilities to troubleshoot and diagnose hardware, software and basic technical issues.
  • Exceptional interpersonal and communication skills, with a focus on rapport building, listening, and questioning skills.
  • Strong telephone and in-person customer service skills
  • Maintain flexibility with respect to work schedule and responsibilities.
  • Goal-oriented, organized team player.
  • Experience working in a team-oriented, collaborative environment.

Core Competencies
  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters.

Mobility
Primarily mobile, able to move in/out of small spaces, climb, lift, squat, crawl, reaching, work
overhead, and work on single tasks for long periods of time.
Physical Requirements
Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Bending, squatting, crawling, reaching for long periods of time and able to lift weights up to 50 lbs. and push 80 lbs. using dolly or cart.
Environmental Conditions
Office and/or Work-from-home (WFH) environment.
American Specialty Health is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
#LI-Remote #Systems #Hardware #Comptia #A+ #Microsoft365 #Tech #Software

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