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Remote It Helpdesk Jobs in Indiana (NOW HIRING)

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... Remote support using Bomgar Remote Desktop * Support remote connectivity via Cisco VPN client ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows * Provide hands-on technical support for in-office and remote ...

Collabera

IT Business Analyst - Senior

Columbus, IN · Remote

$80K - $107K/yr

Work on global projects with remote (offsite) project teams. Conduct IT milestone reviews on ... Ensure interface support is transitioned to IT support team during project M6 phase. Application ...

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

$66 - $85/hr

We are seeking a Principal Architect-Senior (IT)(Enterprise Architect) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Lucidworks

Senior IT Systems Engineer

Indianapolis, IN · Remote

$99K - $136K/yr

Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an ... This is a fully remote individual contributor role within the Technology organization, working with ...

Lucidworks

Senior IT Systems Engineer

Indianapolis, IN · Remote

$99K - $136K/yr

This is a fully remote individual contributor role within the Technology organization, working with ... help us do our best work. We are an Equal Opportunity employer and welcome talent across a full ...

Varsity Tutors

Information Technology Tutor

Bloomington, IN · Remote

$18 - $40/hr

... Information Technology tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... helping you save prep time and focus on impactful teaching. * We handle the logistics-you just ...

New

Varsity Tutors

Information Technology Tutor

Valparaiso, IN · Remote

$18 - $40/hr

... Information Technology tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... helping you save prep time and focus on impactful teaching. * We handle the logistics-you just ...

New

Varsity Tutors

Information Technology Tutor

Fort Wayne, IN · Remote

$18 - $40/hr

... Information Technology tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... helping you save prep time and focus on impactful teaching. * We handle the logistics-you just ...

New

Huntington

Application Architect (IT)

Indianapolis, IN · On-site +1

Bachelor's degree in computer science, Information Technology, Engineering, Business, or a related ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Application Architect (IT)

Indianapolis, IN · On-site +1

$70K - $140K/yr

Bachelor's degree in computer science, Information Technology, Engineering, Business, or a related ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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Remote It Helpdesk information

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$12

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$32

How much do remote it helpdesk jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote it helpdesk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Indiana? The most popular types of It Helpdesk jobs in Indiana are:
What are popular job titles related to Remote It Helpdesk jobs in Indiana? For Remote It Helpdesk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Indiana look for? The top searched job categories for Remote It Helpdesk jobs in Indiana are:
What cities in Indiana are hiring for Remote It Helpdesk jobs? Cities in Indiana with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Indiana as of July 2026, with employment types broken down into 26% Locum Tenens, 64% Full Time, 4% Part Time, 3% Contract, and 3% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.
IT Service Desk Analyst

IT Service Desk Analyst

The Heritage Group

Indianapolis, IN • Remote

$19.50 - $26.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About The Heritage Group

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.


The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.
Essential Functions
  • Supports end users via phone and remote support tools.
  • Supports Microsoft O365 application issues.
  • Supports Microsoft Windows 10 on HP Desktops / Laptops
  • Documents all work done through ServiceNow Ticketing platform
  • Supports wireless connectivity for laptops and mobile devices.
  • Remote support using Bomgar Remote Desktop
  • Support remote connectivity via Cisco VPN client software.
  • Effectively manages time to make sure calls are responded to in timely manner.
  • Escalates calls to appropriate next tier support groups when necessary.
  • Attention to detail in all aspects of handling customer calls.
  • Participates in rotational after-hours support.
  • Image computers and prepares them for the end user deployment as needed.
  • Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.

Experience Qualifications
  • Required 1+ years of experience in IT support

Skills and Abilities
  • Knowledge of ServiceNow a plus
  • Knowledge of Bomgar Remote Support a plus
  • Excellent verbal and written communication skills.
  • Proven troubleshooting skills for both computer hardware and software.
  • Ability to work in a self-sufficient and independent manner.
  • Ability to handle multiple assignments including daily tasks and projects.

Licenses and Certifications
  • CompTIA certifications Upon Hire Preferred or
  • Microsoft Certifications Upon Hire Preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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