The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
Remote IT Service Desk Specialist
Indianapolis, IN · Remote
$20 - $22/hr
A technology service company seeks a Service Desk Agent to deliver high-quality customer support ... This position is remote, offering a pay range of $20.00-$22.00 an hour. #J-18808-Ljbffr
Remote IT Service Desk Specialist
Indianapolis, IN · Remote
$20 - $22/hr
A technology service company seeks a Service Desk Agent to deliver high-quality customer support ... This position is remote, offering a pay range of $20.00-$22.00 an hour. #J-18808-Ljbffr
Senior IT Engineer
Indianapolis, IN · Remote
... reporting * remote troubleshooting The Senior IT Engineer is also responsible for the internal day-to-day and future driven IT needs of eUS. Think freely, and let's grow! Position Experience ...
Quick apply
Senior IT Engineer
Indianapolis, IN · Remote
... reporting * remote troubleshooting The Senior IT Engineer is also responsible for the internal day-to-day and future driven IT needs of eUS. Think freely, and let's grow! Position Experience ...
Director, IT
Boston, IN · Remote
$200K - $257.50K/yr
As a Director of IT reporting directly to the CIO, you will serve as a strategic individual ... Experience supporting hybrid or remote-first global organizations. * Familiarity with Talent and ...
Director, IT
Boston, IN · Remote
$200K - $257.50K/yr
As a Director of IT reporting directly to the CIO, you will serve as a strategic individual ... Experience supporting hybrid or remote-first global organizations. * Familiarity with Talent and ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Atlanta, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Atlanta, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Portland, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Portland, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Austin, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Austin, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Boston, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Boston, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Miami, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Miami, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Francisco, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Francisco, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Nashville, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Nashville, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Columbus, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Columbus, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Florence, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Florence, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Document measurement criteria for success with the help of Project Managers or other Leads * Assist ...
Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Document measurement criteria for success with the help of Project Managers or other Leads * Assist ...
Remote It Helpdesk information
See Indiana salary details
$12.12 - $13.95
2% of jobs
$13.95 - $15.78
6% of jobs
$15.78 - $17.61
12% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.61 - $19.44
17% of jobs
The median wage is $20.91 / hr.
$19.44 - $21.27
16% of jobs
$21.27 - $23.10
16% of jobs
$24.02 is the 75th percentile. Wages above this are outliers.
$23.10 - $24.93
12% of jobs
$24.93 - $26.76
7% of jobs
$26.76 - $28.59
6% of jobs
$28.59 - $30.42
3% of jobs
$30.42 - $32.25
2% of jobs
$12
$22
$32
How much do remote it helpdesk jobs pay per hour?
As of May 28, 2026, the average hourly pay for remote it helpdesk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?
To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?
Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.
What is a Remote IT Helpdesk?
A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.
What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?
| Aspect | Remote It Helpdesk | Remote Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Cisco CCNA |
| Work Environment | Helpdesk ticketing systems, remote troubleshooting | Customer support, remote diagnostics, software/hardware issues |
| Industry Usage | IT service providers, corporate IT departments | IT support companies, tech vendors |
| Search Intent | Remote IT Helpdesk vs Technical Support | Remote Technical Support vs Helpdesk |
Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.
What are the most commonly searched types of It Helpdesk jobs in Indiana? The most popular types of It Helpdesk jobs in Indiana are:
What are popular job titles related to Remote It Helpdesk jobs in Indiana? For Remote It Helpdesk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Indiana look for? The top searched job categories for Remote It Helpdesk jobs in Indiana are:
What cities in Indiana are hiring for Remote It Helpdesk jobs? Cities in Indiana with the most Remote It Helpdesk job openings:
Other
This job post has expired today. Applications are no longer accepted.
Job description
About The Heritage Group
The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.
The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.
*This role is hybrid, based at our Indianapolis, IN office location. Qualified candidates must currently reside in the Indianapolis, IN area*
Essential Functions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#TheHeritageGroup
The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.
The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.
*This role is hybrid, based at our Indianapolis, IN office location. Qualified candidates must currently reside in the Indianapolis, IN area*
Essential Functions
- Supports end users via phone and remote support tools.
- Supports Microsoft O365 application issues.
- Supports Microsoft Windows 10 on HP Desktops / Laptops
- Documents all work done through ServiceNow Ticketing platform
- Supports wireless connectivity for laptops and mobile devices.
- Remote support using Bomgar Remote Desktop
- Support remote connectivity via Cisco VPN client software.
- Effectively manages time to make sure calls are responded to in timely manner.
- Escalates calls to appropriate next tier support groups when necessary.
- Attention to detail in all aspects of handling customer calls.
- Participates in rotational after-hours support.
- Image computers and prepares them for the end user deployment as needed.
- Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.
- Required 1+ years of experience in IT support
- Knowledge of ServiceNow a plus
- Knowledge of Bomgar Remote Support a plus
- Excellent verbal and written communication skills.
- Proven troubleshooting skills for both computer hardware and software.
- Ability to work in a self-sufficient and independent manner.
- Ability to handle multiple assignments including daily tasks and projects.
- CompTIA certifications Upon Hire Preferred or
- Microsoft Certifications Upon Hire Preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#TheHeritageGroup