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Remote Software Renewal Jobs in Indiana (NOW HIRING)

Toyota

Software Support Analyst

Indianapolis, IN · On-site +1

Implement and improve remote monitoring tools for our customer's systems. * Demonstrate superior ... support renewals). * Ability to work with specialist and provide feedback and/or guidance to ...

Abonmarche Consultants, INC

CAD Manager

South Bend, IN · On-site +1

Remote work is an option, but the candidate must have the ability to commute to our office location ... CAD related software license inventory and assist leadership with license review and renewal ...

Abonmarche Consultants, INC

CAD Manager

Valparaiso, IN · On-site +1

Remote work is an option, but the candidate must have the ability to commute to our office location ... CAD related software license inventory and assist leadership with license review and renewal ...

Abonmarche Consultants, INC

CAD Manager

Goshen, IN · On-site +1

Remote work is an option, but the candidate must have the ability to commute to our office location ... CAD related software license inventory and assist leadership with license review and renewal ...

Abonmarche Consultants, INC

CAD Manager

Fort Wayne, IN · On-site +1

Remote work is an option, but the candidate must have the ability to commute to our office location ... CAD related software license inventory and assist leadership with license review and renewal ...

Harris

The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ... Draft and update order forms, SOWs, amendments, change orders, renewals, repricing, and ...

Harris

The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ... Draft and update order forms, SOWs, amendments, change orders, renewals, repricing, and ...

Tektronix

Construction Account Manager

Bloomington, IN · Remote

... renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff Identify root cause of customer success and ...

Fortive

Construction Account Manager

Bloomington, IN · On-site +1

Gordian (www.gordian.com) is the leader in facility and construction cost data, software and ... renewals, upsells and client satisfaction • Oversight of project support including scope ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost ... Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar). * ITIL ...

IPA

Inside Sales Rep - Midwest Region

Indianapolis, IN · Remote

... software solution that powers our scrubEx, alEx, and vendEx product lines. We don't just innovate ... renewals, with commissions for net new CoverCare unit additions. * 100% Remote -- sell from ...

Alteryx

$50K - $55K/yr

SDRs also manage small deals and renewals in their assigned territories. Strong business acumen and ... Qualifications: * 1-3 years' B2B enterprise software telesales or business development experience

Alteryx

$50K - $55K/yr

SDRs also manage small deals and renewals in their assigned territories. Strong business acumen and ... Qualifications: * 1-3 years' B2B enterprise software telesales or business development experience

Northwest

CRE Portfolio Manager II or III

Fishers, IN · On-site +1

$61K - $110K/yr

Navigate Microsoft Office Software, computer applications, and software specific to the department ... optional remote day. The pay range for this position is generally $61,500 - $110,000 annually.

Northwest

Portfolio Manager II or III

Fishers, IN · On-site +1

$61K - $110K/yr

Navigate Microsoft Office Software, computer applications, and software specific to the department ... optional remote day. The pay range for this position is generally $61,500 - $110,000 annually.

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Remote Software Renewal information

What is a remote software renewal specialist?

A Remote Software Renewal Specialist is a professional responsible for managing and processing software subscription renewals for clients or customers, all while working remotely. Their duties typically include reaching out to clients, providing renewal quotes, answering questions about products or services, and ensuring a seamless transition for continued software usage. They play a crucial role in maintaining customer relationships and securing recurring revenue for software vendors. Strong communication skills, sales acumen, and familiarity with CRM or renewal management tools are often required for the role.

What are the key skills and qualifications needed to thrive as a remote software renewal specialist?

To excel as a Remote Software Renewal Specialist, you need strong sales acumen, attention to detail, and experience with contract management or customer retention, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, renewal management tools, and proficiency in Microsoft Office are commonly required. Outstanding communication, negotiation, and organizational skills help build rapport with clients and manage multiple renewal cycles effectively. These competencies are essential for maximizing client retention, ensuring revenue continuity, and maintaining positive long-term customer relationships.

What are some common challenges faced by professionals in remote software renewal roles, and how can they be addressed?

Professionals in Remote Software Renewal roles often encounter challenges such as maintaining clear communication with clients across different time zones, handling objections or concerns about contract value, and staying organized while managing a high volume of renewal accounts. To address these challenges, it's important to leverage CRM tools for tracking client interactions, schedule regular check-ins to build rapport, and collaborate closely with sales, support, and product teams to ensure a seamless renewal process. Proactively anticipating client needs and being responsive to inquiries can also help build trust and facilitate successful renewals.

What is the difference between Remote Software Renewal vs Remote Software Support?

AspectRemote Software RenewalRemote Software Support
Primary FocusRenewing software licenses and subscriptionsProviding technical assistance and troubleshooting
Required CredentialsKnowledge of licensing, subscription managementTechnical skills, troubleshooting certifications
Work EnvironmentCustomer account management, renewal processesTechnical support, issue resolution
Industry UsageIT, SaaS companies, software vendors

Remote Software Renewal primarily involves managing and renewing software licenses and subscriptions, ensuring clients maintain access. In contrast, Remote Software Support focuses on assisting users with technical issues and troubleshooting. While both roles require technical knowledge, renewal roles emphasize account management and subscription expertise, whereas support roles demand problem-solving skills. Understanding these differences helps job seekers identify the right career path within the software industry.

What are popular job titles related to Remote Software Renewal jobs in Indiana?

For Remote Software Renewal jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Software Renewal jobs in Indiana look for?

The top searched job categories for Remote Software Renewal jobs in Indiana are:

What cities in Indiana are hiring for Remote Software Renewal jobs?

Cities in Indiana with the most Remote Software Renewal job openings:

Remote Software Renewal jobs near you

Software Support Analyst

Toyota

Indianapolis, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 877 frontline employees who took The Breakroom Quiz

23rd of 45 rated automakers

Job description

Job Overview:
The Support Analyst is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. The software support team troubleshoots both software and hardware issues. As an Application Support Analyst you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million dollar operations running smoothly.
Shift:
  • 2nd Shift Weekend
    • Wednesday - Saturday 2pm-1am EST

Job Functions:
  • With guidance perform QA functions for any issue resolution from support calls.
  • With guidance track and thoroughly document all customer issues in our ticketing system.
  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
  • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers.
  • Facilitate positive proactive working relationships with customers and internal resources.
  • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
  • Participation in an on call and/or escalation rotation.
  • Handles escalations or consultations from application support specialist.
  • Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS).
  • Create datasets to analyze and recreate issues reported by customers.
  • Ability to look through database log files to troubleshoot software issues.
  • Implement and improve remote monitoring tools for our customer's systems.
  • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
  • Ability to work with specialist and provide feedback and/or guidance to resolve an issue.
  • Ensure escalated issues are recorded in knowledgebase.

Travel Requirements:
  • 15% overnight travel (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications and Preferred Skills:
  • Bachelor's degree required, degree in Computer Science or Information Systems preferred.
  • Strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK
  • Minimum one year of experience troubleshooting Exacta as a Specialist II.
  • Excellent customer service skills. Remain positive and calm under pressure.
  • Excellent troubleshooting abilities and analytical skills.
  • Ability to write and understand SQL Queries.
  • Superior oral and written communication skills.
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation/Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

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