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Part Time It Helpdesk Jobs in Indiana (NOW HIRING)

Ivy Tech

IT Support PT (Kokomo)

Kokomo, IN

$15 - $16/hr

Under the direction of the IT Director, the IT Support Part-Time position will provide support of ... Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the ...

Ivy Tech

IT Support PT (Kokomo)

Kokomo, IN · On-site

$15 - $16/hr

Under the direction of the IT Director, the IT Support Part-Time position will provide support of ... Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the ...

Ottenweller Company Inc.

IT Intern

Fort Wayne, IN

$14.75 - $19.75/hr

Summary Part Time position. Assists Information Technology department in resolving basic issues and problems by performing the below functions. Essential Duties & Responsibilities Provide first-level ...

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All JobsIt Helpdesk JobsPart Time It Helpdesk JobsPart Time It Helpdesk Jobs in Indiana

Part Time It Helpdesk information

See Indiana salary details

$12

$22

$32

How much do part time it helpdesk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for part time it helpdesk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a part time IT helpdesk?

Part-time IT helpdesk jobs involve providing technical support and troubleshooting services to users, but on a schedule that is less than full-time (typically under 40 hours per week). Responsibilities usually include answering support tickets, resolving hardware and software issues, and assisting users with network or system problems. These roles are ideal for students, professionals seeking flexible hours, or those looking to gain experience in IT. Part-time IT helpdesk staff may work onsite or remotely, depending on the employer's needs.

What are the key skills and qualifications needed to thrive as a part time IT helpdesk professional?

To thrive as a Part Time IT Helpdesk professional, you generally need foundational knowledge of computer systems, troubleshooting skills, and a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for assisting users effectively and managing multiple requests. These skills and qualities are crucial for efficiently resolving technical issues, maintaining user satisfaction, and supporting smooth business operations.

What are some typical challenges faced by part time IT helpdesk staff, and how can they be managed?

Part-time IT Helpdesk employees often encounter challenges such as balancing a high volume of support tickets within limited hours and quickly adapting to shifting priorities. Since they may not be present during all business hours, effective communication with full-time staff and thorough documentation are crucial to ensure seamless support for users. Proactively utilizing knowledge bases and ticketing systems helps maintain continuity, and staying up to date with common troubleshooting procedures allows part-time team members to resolve issues efficiently and contribute positively to the team.

What is the difference between Part Time It Helpdesk vs Part Time Network Support Technician?

AspectPart Time It HelpdeskPart Time Network Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk desks, remote supportNetwork labs, on-site troubleshooting
Industry UsageIT service providers, corporate ITTelecommunications, enterprise networks

Part Time It Helpdesk roles focus on user support, troubleshooting software/hardware issues, and remote assistance. In contrast, Part Time Network Support Technicians specialize in network infrastructure, configuration, and troubleshooting. While both roles require technical certifications and often work in similar environments, their core responsibilities differ, making each suited to different skill sets within the IT industry.

Is part time IT helpdesk a good entry-level IT job?

Part-time IT helpdesk roles are common entry-level positions that provide foundational experience in troubleshooting, customer service, and technical support. They often require basic knowledge of operating systems, networking, and helpdesk tools, making them suitable for those starting a career in IT.

What are the most commonly searched types of It Helpdesk jobs in Indiana?

The most popular types of It Helpdesk jobs in Indiana are:

What cities in Indiana are hiring for Part Time It Helpdesk jobs?

Cities in Indiana with the most Part Time It Helpdesk job openings:

Part Time It Helpdesk jobs near you
Infographic showing various Part Time It Helpdesk job openings in Indiana as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

IT Support PT (Kokomo)

Ivy Tech

Kokomo, IN

$15 - $16/hr

Part-time

Medical, Retirement

Posted 14 days ago

Job description

Under the direction of the IT Director, the IT Support Part-Time position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team, including but not limited to: support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; assist staff, faculty, and students with the operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.

MAJOR RESPONSIBILITIES:

  • Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.

  • Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.

  • Process IT Helpdesk tickets to provide end-user support covering but not limited to, issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.

  • Utilize additional forms of communication such as phone or face-to-face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.

  • Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.

  • Assist in moving equipment as assigned.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

SUPERVISION RECEIVED: Campus IT Director

SUPERVISION GIVEN: None

HIRING RATE: $15.00 - $16.00/hour based on skills, experience and education.

EDUCATION: High School diploma required. Associate Degree preferred. May substitute equivalent experience and/or certifications for the degree.


EXPERIENCE AND SKILLS:

  • Must possess good customer service and organizational skills

  • Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person

  • Must be proficient with current hardware and software technology

  • Must be able to maintain professional relationships with peers and superiors

  • Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support

  • Must be dependable

  • Ability to stay calm in stressful situations

  • Ability to handle multiple competing priorities

  • Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly

  • Must be willing to work nights and weekends as needed

  • Must be willing to travel as necessary

  • Experience in a higher education environment is desirable

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

Health & Wellness

  • Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses

  • Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

  • All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

  • Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.


Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

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