IT Helpdesk Analyst
Beech Grove, IN · On-site
IT Service Desk Specialist Required Skills and Experience · Minimum of 2-3 years of IT technical ... Helpdesk ticketing systems, and Azure. · Knowledge and proficiency in Mobile device management ...
Beech Grove, IN · On-site
IT Service Desk Specialist Required Skills and Experience · Minimum of 2-3 years of IT technical ... Helpdesk ticketing systems, and Azure. · Knowledge and proficiency in Mobile device management ...
Beech Grove, IN · On-site
IT Service Desk Specialist Required Skills and Experience · Minimum of 2-3 years of IT technical ... Helpdesk ticketing systems, and Azure. · Knowledge and proficiency in Mobile device management ...
This reputation is a result of superior quality of our products and our people. IT Helpdesk Support Specialist The IT Support Helpdesk is responsible for providing the first through some third-tier ...
Quick apply
This reputation is a result of superior quality of our products and our people. IT Helpdesk Support Specialist The IT Support Helpdesk is responsible for providing the first through some third-tier ...
$19.75 - $26.75/hr
Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Associate degree in Information Technology or related field preferred. License/Certification
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$19.75 - $26.75/hr
Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Associate degree in Information Technology or related field preferred. License/Certification
Westfield, IN · On-site
$19.75 - $26.75/hr
) Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Associate degree in Information Technology or related field preferred. License/Certification
Westfield, IN · On-site
$19.75 - $26.75/hr
) Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Associate degree in Information Technology or related field preferred. License/Certification
$19.75 - $26.75/hr
Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Associate degree in Information Technology or related field preferred. License/Certification
Quick apply
$19.75 - $26.75/hr
Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Associate degree in Information Technology or related field preferred. License/Certification
This reputation is a result of superior quality of our products and our people. IT Helpdesk Support Specialist The IT Support Helpdesk is responsible for providing the first through some third-tier ...
Quick apply
This reputation is a result of superior quality of our products and our people. IT Helpdesk Support Specialist The IT Support Helpdesk is responsible for providing the first through some third-tier ...
Indianapolis, IN · Remote
SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...
Indianapolis, IN · Remote
SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...
Indianapolis, IN · Remote
SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...
Indianapolis, IN · Remote
SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...
We are seeking a dependable and customer-focused IT Help Desk Technician to join our team and support the technology needs of our growing organization. This is an excellent opportunity for someone ...
We are seeking a dependable and customer-focused IT Help Desk Technician to join our team and support the technology needs of our growing organization. This is an excellent opportunity for someone ...
Indianapolis, IN · On-site
Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. You would be the point of contact for client technical issues. We are ...
Indianapolis, IN · On-site
Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. You would be the point of contact for client technical issues. We are ...
IT Helpdesk Support Specialist The IT Support Helpdesk is responsible for providing the first through some third-tier support functions to his / her end users. A core function of this role is the ...
IT Helpdesk Support Specialist The IT Support Helpdesk is responsible for providing the first through some third-tier support functions to his / her end users. A core function of this role is the ...
Charlotte, NC · Remote
SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...
Charlotte, NC · Remote
SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...
Indianapolis, IN · On-site
SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...
Indianapolis, IN · On-site
SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Indianapolis, IN · On-site
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Quick apply
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
$90K - $111K/yr
Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...
Fort Wayne, IN · On-site
Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...
Fort Wayne, IN · On-site
Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...
Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...
Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...
Fort Wayne, IN · On-site
Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...
Fort Wayne, IN · On-site
Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...
$12.12 - $13.95
2% of jobs
$13.95 - $15.78
6% of jobs
$15.78 - $17.61
12% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.61 - $19.44
17% of jobs
The median wage is $20.91 / hr.
$19.44 - $21.27
16% of jobs
$21.27 - $23.10
16% of jobs
$24.02 is the 75th percentile. Wages above this are outliers.
$23.10 - $24.93
12% of jobs
$24.93 - $26.76
7% of jobs
$26.76 - $28.59
6% of jobs
$28.59 - $30.42
3% of jobs
$30.42 - $32.25
2% of jobs
$12
$22
$32
An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.
To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.
As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.
Other
Posted 19 days ago
IT Service Desk Specialist Required Skills and Experience
· Minimum of 2-3 years of IT technical support.
· Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
· Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
· Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
· Willing to work off-hours and weekends when required for projects or emergency support.
· Experience installing, configuring, and supporting network printers and audio/visual equipment.
· Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).
· Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.
· Strong team leadership, time management, and coaching and mentoring skills.