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It Helpdesk Trainee Jobs in Indiana (NOW HIRING)

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Real Soft Inc

Be Seen First

IT Helpdesk Technician

Indianapolis, IN · On-site

$40.14/hr

Previous Help Desk experience. Key Responsibilities: * Serve as the primary IT support contact for end users. * Troubleshoot hardware, software, operating systems, and enterprise applications.

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN

$19.75 - $26.75/hr

Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Associate degree in Information Technology or related field preferred. License/Certification

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

) Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Associate degree in Information Technology or related field preferred. License/Certification

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN

$19.75 - $26.75/hr

Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Associate degree in Information Technology or related field preferred. License/Certification

gaylor

IT Desktop Support

Indianapolis, IN

SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...

gaylor

IT Desktop Support

Indianapolis, IN · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff. * Stay current with emerging security threats and industry best ...

gaylor

IT Desktop Support

Indianapolis, IN · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...

Gaylor Electric

IT Desktop Support

Indianapolis, IN · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Uses ...

medplast

IT Administrator

Fort Wayne, IN

Tasked with managing IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. * Create and maintain documentation of procedures, knowledge bases, policy ...

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It Helpdesk Trainee information

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$12

$22

$32

How much do it helpdesk trainee jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for it helpdesk trainee in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in Indiana? The most popular types of It Helpdesk jobs in Indiana are:
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It Helpdesk Trainee jobs near you
IT Helpdesk

IT Helpdesk

Woongjin, Inc

Kokomo, IN • On-site

Contractor

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/


Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k)
  • Paid Sick hours
Job Description

[Primary responsibilities]

  • Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
  • Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests
  • Troubleshooting and resolve hardware, software and network problems
  • Document procedures, FAQs, and inventory of assets
  • Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
  • Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
  • Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
  • Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
  • Company Security program administrator
  • Company VPN administrator
  • Company IT policy and application form creation
  • VIP support, Business travelers support
  • IT server room cleanup and follow up all kind of issue in IT room
  • Network issue checkup and cooperation with Network team
  • File server issue checkup and cooperation with Server team
  • PC and laptop repair and software issue solving skill
  • Security application management
  • Windows and printer issue solving skill
  • Server and Network basic knowledge
Qualifications
  • Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
  • Excellent problem-solving, communication and interpersonal skills
  • Ability to prioritize and organize work to meet defined SLA's
  • Android mobile in corporation experience is a plus
  • Strong understanding of server or network basic skills

[Requirements]

  • Bachelor's degree preferred with at least 1+ years of Corporate Tech Support experience,
  • Must be willing to travel up to 10 % of time
  • 8am - 5pm working hour
  • Sometime, need to work at night and Saturday and Sunday If it is required
Additional Information

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***

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