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It Helpdesk Trainee Jobs in Indiana (NOW HIRING)

Elevance Systems Inc

IT Helpdesk Analyst

Lafayette, IN · On-site

Bachelor''''s degree or diploma in Information Technology, Computer Science, or related field (preferred). * Experience in technical support, help desk, or service desk environments. * Knowledge of:

Elevance Systems Inc

IT Helpdesk Analyst

Beech Grove, IN · On-site

IT Service Desk Specialist Required Skills and Experience · Minimum of 2-3 years of IT technical ... Helpdesk ticketing systems, and Azure. · Knowledge and proficiency in Mobile device management ...

Amrize

IT Help Desk

Franklin, IN

$18 - $24/hr

Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively. * Monitors IT helpdesk requests and responds quickly and effectively. * Collaborate with the ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively. * Monitors IT helpdesk requests and responds quickly and effectively. * Collaborate with the ...

Ivy Tech

IT Support PT (Kokomo)

Kokomo, IN · On-site

$15 - $16/hr

Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and ...

Ivy Tech

IT Support PT (Kokomo)

Kokomo, IN · On-site

$15 - $16/hr

Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and ...

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It Helpdesk Trainee information

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$12

$22

$32

How much do it helpdesk trainee jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it helpdesk trainee in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Indiana?

The most popular types of It Helpdesk jobs in Indiana are:

What are popular job titles related to It Helpdesk Trainee jobs in Indiana?

For It Helpdesk Trainee jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in Indiana look for?

The top searched job categories for It Helpdesk Trainee jobs in Indiana are:

What cities in Indiana are hiring for It Helpdesk Trainee jobs?

Cities in Indiana with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Indiana as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

IT Helpdesk Technician

George E. Booth Co.

Greenwood, IN

Full-time

Medical, Vision, Retirement, PTO

Posted 29 days ago

Job description

The George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time IT Helpdesk Technician.

The George E. Booth Co. is amajor distributor of process instrumentation products and related services tocustomers in Illinois, Indiana, Kentucky, Ohio, and Tennessee.  Founded in1963, George E. Booth Sr. recognized that there would be a natural evolution inthe development of products for the industrial instrumentation processfield. 

In addition to excellent communication skills,written and verbally, the ideal candidate will have ERP software knowledge strong attention to detail,and the ability to interface with individuals at all levels within theorganization. The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located in Indianapolis, IN.  All candidates mustbe legally authorized to work in the United States.

Responsibilities:                                                       

1.       Oversee dailyperformance of computer systems.

2.       May provideassistance concerning the use of computer hardware and software, includingprinting, installation, word processing, electronic mail, and operating system.

3.       Set upequipment for employees' use, performing or ensuring proper installation ofcables, operating systems, and appropriate software.

4.       Attaintechnical manuals, confer with users, or conduct computer diagnostics toinvestigate and resolve problems or to provide technical assistance andsupport.

5.       Answer userinquiries regarding computer software and hardware operation to resolveproblems.

6.       Install andperform minor repairs to hardware, software, or peripheral equipment, followingdesign or installation specifications.

7.       Confer withstaff, users, and management to establish requirements for new systems ormodifications.

8.       Entercommands and observe systems functioning to verify correct operations anddetect errors.

9.       Maintainrecords of daily data communication transactions, problems and remedial actionstaken or installation activities.

10.    Developtraining materials and procedures, or train users in the proper use of hardwareor software.

11.    All otherduties as assigned by supervision.

Requirements:

        Bachelor's Degree in IT or a technically relatedfield is a plus.

        At least two years' related experience in companyinformation technology

        Excellent verbal and written communication skillswith the ability to translate complex concepts into easily understood language.

        Ability to use software suites, presentationsoftware, spreadsheets, and collaboration tools.

        Attention to details, organizational aptitude, andsuperior interaction skills necessary.

Benefits:

Full benefits package includes major medical, dentaland vision with paid-time off and matching 401(k). 

Employment Type: FULL_TIME

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