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It Helpdesk Trainee Jobs in Indiana (NOW HIRING)

Family Health Center

IT Analyst

Vincennes, IN · On-site

$65K/yr

The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...

IntelliPro

IT Engineer

Whitestown, IN · On-site

Required : • 2+ years of experience in IT support or helpdesk roles • Hands-on experience with hardware troubleshooting and end-user support • Basic knowledge of networking (Wi-Fi, VPN ...

Energy Systems Group

IT Intern

Newburgh, IN · On-site

$14.25 - $19/hr

The IT Intern will support ESGs Infrastructure and Help Desk teams while also contributing to emerging AI initiatives. This role blends traditional IT operationsuser support, systems administration ...

Townsend Corporation

Director of IT Operations

Muncie, IN · On-site

$130K - $150K/yr

Oversee the IT help desk and support operations to ensure timely, high-quality resolution of user issues. * Define and monitor SLAs and KPIs for service delivery; provide regular reporting to the ...

Gebhart Holdings

IT Administrator

Wabash, IN · On-site

Description POSITION SUMMARY: The IT Administrator manages and maintains our organization ... Provide helpdesk support to end users across departments. * Administer backup, disaster recovery ...

IntelliPro Group Inc.

IT Engineer

Whitestown, IN · On-site

$25 - $30/hr

Follow IT processes and contribute to documentation and knowledge base Requirements: * 2+ years of experience in IT support or helpdesk roles * Hands-on experience with hardware troubleshooting and ...

Gebhart Holdings

IT Administrator

Wabash, IN · On-site

POSITION SUMMARY: The IT Administrator manages and maintains our organization's technology ... Provide helpdesk support to end users across departments. * Administer backup, disaster recovery ...

Toyota

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

... an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role. * Collaborative interpersonal skills * Ability to adapt and take initiative. * Great ...

IntelliPro Group Inc.

IT Engineer

Whitestown, IN · On-site

Follow IT processes and contribute to documentation and knowledge base Requirements: * 2+ years of experience in IT support or helpdesk roles * Hands-on experience with hardware troubleshooting and ...

Designworks Talent

IT Consultant

Indianapolis, IN · On-site

Civil Engineering / Infrastructure Overview Our client is seeking an experienced IT Consultant to ... You will make a direct impact by helping clients strategically leverage technology to solve ...

Walbridge

IT Technician

New Carlisle, IN · On-site

This is a great opportunity for an IT professional who is passionate about technology and customer ... helping users transition to new systems and solutions. * Network Support - Assist with basic ...

Designworks Talent

IT Consultant

Indianapolis, IN · On-site

Civil Engineering / Infrastructure Overview Our client is seeking an experienced IT Consultant to ... You will make a direct impact by helping clients strategically leverage technology to solve ...

Walbridge

IT Technician

New Carlisle, IN · On-site

This is a great opportunity for an IT professional who is passionate about technology and customer ... helping users transition to new systems and solutions. * Network Support - Assist with basic ...

Walbridge

IT Technician

New Carlisle, IN

This is a great opportunity for an IT professional who is passionate about technology and customer ... helping users transition to new systems and solutions. * Network Support - Assist with basic ...

System One

IT Technician

Indianapolis, IN · On-site

Job Title: IT Technician Location: Indianapolis, IN Type: 6-month contract Compensation: $34.25 ... Previous Help desk experience. * Previous Customer Service experience. * Strong troubleshooting ...

Judge Group, Inc.

IT Consultant

Williams Creek, IN · On-site

$100K - $120K/yr

We are seeking a highly skilled and experienced IT Consultant to join our growing IT Infrastructure ... Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

CYNET SYSTEMS

IT Technician

Indianapolis, IN · On-site

$40/hr

Previous Help desk experience. * Previous Customer Service experience. Responsibilities ... Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional). * ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it helpdesk trainee in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in Indiana? The most popular types of It Helpdesk jobs in Indiana are:
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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Indiana as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,821 per year, or $22 per hour.

IT Analyst

Family Health Center

Vincennes, IN • On-site

$65K/yr

Full-time

Posted 9 days ago

Job description

Position Overview
The IT Analyst provides technical support and operational assistance for the Family Health Center's information technology systems and end users. This position is responsible for maintaining hardware, software, telecommunications, and business applications while ensuring reliable and secure technology services across the organization. The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support organizational goals. This position also serves as a liaison between staff, the Information Technology Department, and external technology partners to deliver responsive, customer-focused support.
This is an on-site position.
Essential Functions
The essential functions include, but are not limited to the following:
  • Supports and adheres to the Organization's Mission, Vision, and Values.
  • Provides first- and second-level technical support for hardware, software, peripherals, and business applications.
  • Coordinates daily Help Desk operations, including tracking, prioritizing, and resolving support requests in a timely manner.
  • Installs, configures, maintains, and troubleshoots desktop computers, laptops, printers, mobile devices, and other end-user equipment.
  • Administers user accounts, permissions, and device configurations across supported systems.
  • Assists with the setup, maintenance, and troubleshooting of the organization's phone system.
  • Provides backup support for Microsoft 365 administration, SharePoint administration, and network infrastructure.
  • Assists with the creation and maintenance of internal electronic documents, forms, and workflows.
  • Collaborates with departments to identify technology needs and implement solutions that improve operational efficiency.
  • Coordinates with third-party vendors and technology partners to resolve technical issues and support system implementations.
  • Provides end-user training and technical guidance on hardware, software, and organizational technology systems.
  • Assists with system upgrades, software deployments, and technology projects.
  • Maintains accurate documentation of support requests, system configurations, procedures, and technical solutions.
  • Follows established IT security standards, policies, procedures, and best practices to protect organizational data and systems.
  • Maintains current knowledge of emerging technologies and recommends improvements when appropriate.
  • Performs other duties as assigned.

Work-Related Experience
  • Minimum of three (3) years of experience providing technical support, systems administration, or information technology services preferred.
  • Experience supporting Microsoft 365, Windows operating systems, and enterprise business applications preferred.
  • Experience with Help Desk ticketing systems, desktop support, and user account administration preferred.
  • Experience supporting network infrastructure, telecommunications, or SharePoint environments preferred.
  • Experience in a healthcare environment preferred.
Physical Demands and Work Environment
Mental:
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills with the ability to prioritize multiple requests.
  • Ability to troubleshoot complex technical issues while providing exceptional customer service.
  • Demonstrates sound judgment, professionalism, and attention to detail.

Physical:
  • Able to perform essential job functions effectively.
  • Frequent sitting, standing, walking, bending, and lifting while installing or repairing equipment.
  • Ability to lift and carry equipment weighing up to 40 pounds.
  • Ability to safely handle, install, and troubleshoot computer hardware, peripheral devices, and other technology equipment.

Working Conditions:
  • Clean, well-lit ventilated office environment.
  • Frequent movement throughout organizational facilities to provide onsite technical support.

Education, Certification, and Licensure
Education: Associate degree in Computer Science, Information Technology, or a related field with an equivalent combination of relevant work experience required. Bachelor's degree preferred
Certification: Microsoft, Cisco, CompTIA, or other relevant technical certifications preferred.
Licensure: Valid Driver's License
skills
  • Strong troubleshooting and technical support skills.
  • Knowledge of Microsoft 365, Windows operating systems, SharePoint, and Active Directory.
  • Knowledge of networking concepts, telecommunications, and hardware support.
  • Excellent customer service and interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities and work independently and collaboratively.
  • Strong organizational, analytical, and problem-solving abilities.

Pay Range: $65,100 per year

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