ZipRecruiter

Log In

1

Tier 1 Helpdesk Jobs in Indiana (NOW HIRING)

Exact IT Consulting

Tier 1 Helpdesk Support

Indianapolis, IN · On-site

$19 - $25.75/hr

... Vision insurance Tier 1 Helpdesk Technician Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically ...

Visual Edge IT

Systems Engineer - Tier 1

Indianapolis, IN · On-site

$45K - $65K/yr

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and ...

MapleTronics Computers

Helpdesk Technician

Goshen, IN

$17.75 - $23.75/hr

In addition, they will handle tier 1 service requests and hardware repair as their schedule allows. Skill Requirements: The Helpdesk Technician requires: Technical Skills Previous client service or ...

MapleTronics Inc

Helpdesk Technician

Goshen, IN

$17.75 - $23.75/hr

In addition, they will handle tier 1 service requests and hardware repair as their schedule allows. Skill Requirements: The Helpdesk Technician requires: Technical Skills • Previous client service ...

Union Health

CST TIER 1-UHR ENDOSCOPY

Terre Haute, IN · On-site

The Certified Surgical Tech (CST Tier I) is a key role in providing the highest quality of patient ... How can we help? Call us at 812-238-7827 or email us at recruiting@union.health Please note that ...

Union Health

CST TIER 1-UHR ENDOSCOPY

Terre Haute, IN · On-site

The Certified Surgical Tech (CST Tier I) is a key role in providing the highest quality of patient ... How can we help? Call us at 812-238-7827 or email us at recruiting@union.health Please note that ...

MapleTronics Inc

Helpdesk Technician

Goshen, IN · On-site

$20/hr

In addition, they will handle tier 1 service requests and hardware repair as their schedule allows. Skill Requirements: The Helpdesk Technician requires: Technical Skills • Previous client service ...

Diverse Lynx

Desktop Support

Indianapolis, IN · On-site

$17.75 - $22.50/hr

The role involves providing Tier 1 and Tier 2 support for various IT applications, including basic ... Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals ...

Echopath LLC

Tier 3 Support Engineer

Indianapolis, IN · On-site

We deliver IT projects, systems administration, help desk, and strategic planning services to ... Mentor Tier 1 and Tier 2 engineers through guidance, escalation feedback, and knowledge sharing

next page

Showing results 1-20

People also search for

All JobsTier 1 Helpdesk JobsTier 1 Helpdesk Jobs in Indiana

Tier 1 Helpdesk information

See Indiana salary details

$12

$22

$32

How much do tier 1 helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 1 helpdesk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk job?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Tier 1 Helpdesk position, and why are they important?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What are the typical daily responsibilities for a Tier 1 Helpdesk team member?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.
More about Tier 1 Helpdesk jobs
What are the most commonly searched types of Tier 1 Helpdesk jobs in Indiana? The most popular types of Tier 1 Helpdesk jobs in Indiana are:
What are popular job titles related to Tier 1 Helpdesk jobs in Indiana? For Tier 1 Helpdesk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Tier 1 Helpdesk jobs in Indiana look for? The top searched job categories for Tier 1 Helpdesk jobs in Indiana are:
What cities in Indiana are hiring for Tier 1 Helpdesk jobs? Cities in Indiana with the most Tier 1 Helpdesk job openings:
Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Indiana as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Nights. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.
Tier 1 Helpdesk Support

Tier 1 Helpdesk Support

Exact IT Consulting

Indianapolis, IN • On-site

$19 - $25.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Tier 1 Helpdesk Technician

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions

Qualifications:

Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Apply