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Tier 1 Helpdesk Jobs in Indiana (NOW HIRING)

Union Health

CST TIER 1-OPERATING ROOM

Terre Haute, IN · On-site

We are committed to helping you find a role that recognizes your interests, expertise, and talent ... Paid Time Off starting day one. * Tuition reimbursement up to $5,250 each year. * Career Paths

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Tier 1 Helpdesk information

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How much do tier 1 helpdesk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for tier 1 helpdesk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the typical daily responsibilities of a Tier 1 Helpdesk?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.

What are the key skills and qualifications needed to thrive in a Tier 1 Helpdesk role?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Indiana?

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Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Tier 1 Technical Support Engineer

Acumera

Indianapolis, IN • On-site

Full-time

Posted 28 days ago

Job description

The Tier 1 Technical Support Engineer is a critical role in supporting our post-sales Scale Computing customers because our number one goal is to make our customers exceptionally happy when they seek our support. We believe in the Best Ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them.
A successful Tier 1 Support Engineer requires impeccable problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. Our employees are intelligent, enthusiastic, entrepreneurial, and actively create the vision of Scale Computing.
Tier 1 Support Engineers will work directly with the entire support organization to maintain an above-industry average Net Promoter Score (NPS) and meet/exceed Team and Individual goals and Key Performance Indicators (KPIs) as established by Support Management-bonus points for those who are passionate about delivering high customer satisfaction.
Great candidates will look like this:
  • Enjoy troubleshooting and problem-solving analytically
  • Understand customer needs and ensure clarity on the status of technical issues
  • A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
  • An excellent communicator, written and verbal, who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions
  • A motivated self-starter who thrives on prioritization and follow-through
  • Passionately creative in mindset and has the ability to adapt quickly to evolving business needs

Responsibilities
  • Complete Scale Computing's Onboarding program and work with management to identify any gaps in the training plan
  • Provide support for the Hyper-converged computing clusters for Scale Computing end-users, customers, and partners
  • Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while delighting our customers with a friendly and helpful experience
  • Troubleshoot and problem-solve analytically while utilizing a vast knowledge base of documentation and other standard operating procedures (SOPs)
  • Escalate issues not resolvable via the knowledge base to Tier 2, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom)
  • Participate in the on-call rotation as agreed by the Tier 1 & 2 Support team. When on-call, be prepared to address technical issues at all times
  • Partner with our Services team for scheduled Service-related tasks, including installation of SC//Platform and 3rd party product integrations
  • Provides excellent customer service to EVERY internal and external customer
  • Stay up-to-date on new product features and updates, and proactively seek out additional resources and training to deepen understanding of the product.
  • Develop and maintain supplemental skills such as networking and 3rd-party product integrations, which can help enhance overall product knowledge.
  • Learn and maintain advanced technical knowledge about all aspects of supported products and services provided by Scale Computing
  • Understand 3rd-party product integrations sold and supported by Scale Computing

Requirements
Required skills/experience
  • 1-2 years of experience in IT Support / Helpdesk / Infrastructure support
  • Hands-on experience with Windows Server (AD, DNS, basic troubleshooting) - Not required but a plus
  • Basic Linux command line skills (SSH, navigating directories, viewing logs, running diagnostic commands)
  • Understanding of networking fundamentals (TCP/IP, VLANs, DNS, basic firewall concepts)
  • Basic hardware knowledge (HDD vs SSD, RAID/mirroring concepts, CPU/RAM fundamentals)
  • Experience using a ticketing system (Salesforce, ServiceNow, Jira, etc.)
  • Ability to gather logs, document findings clearly, and escalate appropriately
  • Excellent communication skills tailored to audiences at all levels, including C-suite executives, engineering, and other business support staff
  • Proficient in organization, project management, and follow-through

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