South Bend, IN · On-site
$20 - $27.50/hr
Provide Tier 1 helpdesk support to end users * Troubleshoot and resolve technical issues efficiently * Assist users with varying levels of technical knowledge and backgrounds * Manage multiple tasks ...
South Bend, IN · On-site
$20 - $27.50/hr
Provide Tier 1 helpdesk support to end users * Troubleshoot and resolve technical issues efficiently * Assist users with varying levels of technical knowledge and backgrounds * Manage multiple tasks ...
Indianapolis, IN · On-site
$35K - $44K/yr
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action ... help out with any Legends locations. The person filling this position will have success if they ...
Indianapolis, IN · On-site
$35K - $44K/yr
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action ... help out with any Legends locations. The person filling this position will have success if they ...
$35K - $44K/yr
The LegendsGlobal culture is one of respect, ambitious thinking, collaboration, and bold action. We ... help out with any Legends locations.The person filling this position will have success if ...
$35K - $44K/yr
The LegendsGlobal culture is one of respect, ambitious thinking, collaboration, and bold action. We ... help out with any Legends locations.The person filling this position will have success if ...
The CST Tier I plays a key role in providing the highest quality of patient care while the patient ... We are committed to helping you find a role that recognizes your interests, expertise, and talent ...
The CST Tier I plays a key role in providing the highest quality of patient care while the patient ... We are committed to helping you find a role that recognizes your interests, expertise, and talent ...
The CST Tier I plays a key role in providing the highest quality of patient care while the patient ... We are committed to helping you find a role that recognizes your interests, expertise, and talent ...
The CST Tier I plays a key role in providing the highest quality of patient care while the patient ... We are committed to helping you find a role that recognizes your interests, expertise, and talent ...
The CST Tier I plays a key role in providing the highest quality of patient care while the patient ... We are committed to helping you find a role that recognizes your interests, expertise, and talent ...
The CST Tier I plays a key role in providing the highest quality of patient care while the patient ... We are committed to helping you find a role that recognizes your interests, expertise, and talent ...
Indianapolis, IN · On-site
$50 - $52K/hr
Qualifications: * 1-3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role. * Experience using IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, ConnectWise, Autotask ...
Indianapolis, IN · On-site
$50 - $52K/hr
Qualifications: * 1-3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role. * Experience using IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, ConnectWise, Autotask ...
Indianapolis, IN · On-site
$45K - $52K/yr
Qualifications: * 1-3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role. * Experience using IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, ConnectWise, Autotask ...
Quick apply
Indianapolis, IN · On-site
$45K - $52K/yr
Qualifications: * 1-3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role. * Experience using IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, ConnectWise, Autotask ...
Indianapolis, IN · On-site
$45K - $52K/yr
Qualifications: * 1-3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role. * Experience using IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, ConnectWise, Autotask ...
Indianapolis, IN · On-site
$45K - $52K/yr
Qualifications: * 1-3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role. * Experience using IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, ConnectWise, Autotask ...
New Albany, IN · Hybrid
$40K - $54K/yr
Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio via PSA tooling * Administer and support Windows and Microsoft 365 environments across multiple client ...
New Albany, IN · Hybrid
$40K - $54K/yr
Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio via PSA tooling * Administer and support Windows and Microsoft 365 environments across multiple client ...
New Albany, IN · On-site
$40K - $54K/yr
Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio via PSA tooling * Administer and support Windows and Microsoft 365 environments across multiple client ...
New Albany, IN · On-site
$40K - $54K/yr
Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio via PSA tooling * Administer and support Windows and Microsoft 365 environments across multiple client ...
$19.75 - $26.75/hr
Job Title: Help Desk Analyst Company: American Commercial Barge Line Location: ACBL HQ ... Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal ...
$19.75 - $26.75/hr
Job Title: Help Desk Analyst Company: American Commercial Barge Line Location: ACBL HQ ... Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal ...
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
Job Title: Help Desk Analyst Company: American Commercial Barge Line Location: ACBL HQ ... Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal ...
Jeffersonville, IN · On-site
$19.75 - $26.75/hr
Job Title: Help Desk Analyst Company: American Commercial Barge Line Location: ACBL HQ ... Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal ...
In this professional track position, you will join the Technical Support Team to help customers ... You will then either resolve Tier 1 issues directly using standard procedures or work with the ...
In this professional track position, you will join the Technical Support Team to help customers ... You will then either resolve Tier 1 issues directly using standard procedures or work with the ...
South Bend, IN · On-site
$20 - $27.50/hr
Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...
South Bend, IN · On-site
$20 - $27.50/hr
Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...
$20 - $27.50/hr
Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...
$20 - $27.50/hr
Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...
$19.50 - $26.75/hr
Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...
$19.50 - $26.75/hr
Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...
This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email ... familiar with helpdesk procedures. Knowledge of Microsoft Windows based software and ...
This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email ... familiar with helpdesk procedures. Knowledge of Microsoft Windows based software and ...
This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email ... Windows based computer literacy, and familiar with helpdesk procedures. * Knowledge of Microsoft ...
Quick apply
This position is responsible for resolving Tier 1 and Tier 2 customer requests via phone, email ... Windows based computer literacy, and familiar with helpdesk procedures. * Knowledge of Microsoft ...
$12.12 - $13.95
2% of jobs
$13.95 - $15.78
6% of jobs
$15.78 - $17.61
12% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.61 - $19.44
17% of jobs
The median wage is $20.91 / hr.
$19.44 - $21.27
16% of jobs
$21.27 - $23.10
16% of jobs
$24.02 is the 75th percentile. Wages above this are outliers.
$23.10 - $24.93
12% of jobs
$24.93 - $26.76
7% of jobs
$26.76 - $28.59
6% of jobs
$28.59 - $30.42
3% of jobs
$30.42 - $32.25
2% of jobs
$12
$22
$32
To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.
A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.
As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.
About the Role:
Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.
Key Responsibilities:
Qualifications:
Sourced by ZipRecruiter
Health care and social assistance
201 - 500 Employees
Indianapolis, IN, US
2000
