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Fulltime Help Desk Tier Two Jobs in Indiana (NOW HIRING)

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt (Hourly) About Us Netfor provides business process outsourcing (BPO) services to for-profit ...

TEKsystems

Jr. Help Desk Technician

Fort Wayne, IN

$50K - $60K/yr

op Skills Details IT Help Desk Technician Fort Wayne, IN (Onsite) Full-Time About the Opportunity ... Provide Tier 1 technical support for: * Windows 10/11 * Microsoft 365 * Password resets and account ...

New

TEKsystems

Jr. Help Desk Technician

Fort Wayne, IN · On-site

$50K - $60K/yr

op Skills Details IT Help Desk Technician Fort Wayne, IN (Onsite) Full-Time About the Opportunity ... Provide Tier 1 technical support for: * Windows 10/11 * Microsoft 365 * Password resets and account ...

New

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

If you thrive in a fast-paced environment where no two days look the same--and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

If you thrive in a fast-paced environment where no two days look the same--and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

If you thrive in a fast-paced environment where no two days look the same-and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... tier IT teams when necessary. • Assist with onboarding new team members by setting up accounts ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

MIBOR

Help Desk Specialist

Indianapolis, IN · On-site

$22 - $25/hr

... 2. Guide members in using software and hardware components. 3. Answer inquiries on new member ... Vice President of Broker Listing Cooperative ® Job Type: Full-time Benefits: * 401(k) * 401(k) ...

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Help Desk Analyst

American Commercial Barge Line LLC

Jeffersonville, IN

$19.75 - $26.75/hr

Full-time

Re-posted 22 days ago

Key responsibilities

  • Serve as the first point of contact for end-user technical support and troubleshoot hardware, software, and network issues.

  • Manage support tickets by logging interactions, providing solutions, and following up to ensure issues are resolved satisfactorily.

  • Escalate unresolved technical issues to higher support tiers and assist with inventory control and knowledge base updates.

American Commercial Barge Line rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

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