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Fulltime Help Desk Tier Two Jobs in Indiana (NOW HIRING)

Union Health

CST TIER 2-OPERATING ROOM

Terre Haute, IN · On-site

$10/hr

  • Medical

  • Retirement

  • PTO

We are committed to helping you find a role that recognizes your interests, expertise, and talent ... In addition to competitive pay, Union co-workers enjoy: * Part-time and Full-time schedules

Union Health

CST TIER 2-OPERATING ROOM

Terre Haute, IN · On-site

$10/hr

  • Medical

  • Retirement

  • PTO

Join our talented team, where U matter and U belong! ---- We are committed to helping you find a ... In addition to competitive pay, Union co-workers enjoy: * Part-time and Full-time schedules

Union Health

CST TIER 2-OPERATING ROOM

Terre Haute, IN · On-site

$10/hr

  • Medical

  • Retirement

  • PTO

Join our talented team, where U matter and U belong! ---- We are committed to helping you find a ... In addition to competitive pay, Union co-workers enjoy: * Part-time and Full-time schedules

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Full-time Description The Systems Support Analyst will independently provide tier 1 and tier 2 ... Independently maintain the help desk ticketing system, working tickets and maintaining timely ...

Braden Business Systems

Service Desk Analyst:

Fishers, IN · On-site

$19.25 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Desired Skills and Expertise of a Service Desk Analyst: · Prefer 1-2 years of help desk technician ... Job Types: Full-time, Permanent Benefits: * 401(k) * 401(k) matching * Dental insurance * Health ...

Merchants Bank of Indiana

Systems Support Analyst

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description The Systems Support Analyst will independently provide tier 1 and tier 2 support to ... Independently maintain the help desk ticketing system, working tickets and maintaining timely ...

Parasol Alliance

Service Desk Analyst (Hybrid)

Fort Wayne, IN · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Level 2 support when possible by ability. * Onsite support of hardware and software. * Vendor ... help grow a company then this is the job for you. We are looking for our team members to take ...

defi AUTO LLC

Client Support Desk Analyst

Indianapolis, IN · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Parasol Alliance

Service Desk Analyst (Hybrid)

Fort Wayne, IN · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Level 2 support when possible by ability. * Onsite support of hardware and software. * Vendor ... help grow a company then this is the job for you. We are looking for our team members to take ...

SonSoft Inc.

2 Citrix Engineers

Indianapolis, IN · On-site

Responsibilities : • Work as support layer between Citrix Eng. team (L3) and help desk (L1) • ... Required : • Two resources at Level 2 • Work as support layer between Citrix Eng. team (L3) and ...

Aunalytics

Managed Services Engineer

South Bend, IN · On-site

Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests ... Experience working in a help desk/ end-user/ desktop support environment; MSP experience preferred

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IT Help Desk & ERP Technician

The Industrial Service Group

Indianapolis, IN • On-site

Full-time

Posted 17 days ago

Job description

The Help Desk and ERP Technician I provides first-level support for hardware, software, network connectivity, user accounts, enterprise applications, and NetSuite users across multiple locations. As a member of a lean IT team within a growing organization, this individual will work closely with business users and IT colleagues, take ownership of a wide range of technical needs, and contribute to improving systems, processes, and the overall employee technology experience. This position offers the opportunity to expand technical and ERP knowledge, gain exposure to a variety of projects, and grow into increased responsibilities as the organization and IT function continue to evolve.
Core Job Responsibilities:
  • Provide first-level technical support for hardware, software, applications, user accounts, network connectivity, and general technology issues across multiple locations.
  • Monitor the help desk queue, prioritize requests, maintain service-level expectations, and document all incidents and resolutions in the ticketing system.
  • Configure, deploy, maintain, upgrade, image, and troubleshoot Windows computers, laptops, mobile devices, printers, scanners, phones, and other workplace technology.
  • Troubleshoot wired and wireless connectivity, VPN access, TCP/IP, DNS, DHCP, and other common network-related issues.
  • Support enterprise applications and services, including Microsoft applications, financial management systems, Adobe PDF tools, document management platforms, endpoint security, antivirus, and VoIP systems.
  • Provide first-level NetSuite support, including troubleshooting, issue resolution, and assistance with navigation, transactions, reporting, permissions, and day-to-day business processes.
  • Assist with NetSuite user administration, including account setup, onboarding and offboarding, access permissions, and security roles.
  • Participate in testing system changes, enhancements, integrations, and configurations while documenting results, processes, known issues, and user instructions.
  • Collaborate with business users, vendors, and the IT team to gather requirements, resolve ERP-related issues, improve workflows, and support ongoing system enhancements.
  • Assist with technical projects, equipment inventory, employee training, data validation, reporting, saved searches, and continuous improvement of IT and ERP processes.

Requirements
  • 2-5 years experience in IT Support, ERP support, or other related IT role.
  • Experience supporting or using an ERP platform; NetSuite experience is preferred.
  • Excellent customer service, communication, documentation, problem-solving, and collaboration skills.
  • Bachelor's degree in information technology, computer science, or a related field preferred.
  • Strong understanding of Microsoft Azure or another cloud computing environment.
  • Strong understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VPNs, wired networks, and wireless networks.

Strong working knowledge of Microsoft Windows, desktop hardware, enterprise applications, endpoint security, antivirus, device management, VoIP systems, and document management platforms, with the ability to lift, move, and install workstation equipment

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