Tier 2 serves as a key bridge between frontline support and expertlevel engineering. Key ... Service Desk or MSP environment * Strong troubleshooting skills across workstations, servers ...
Tier 2 serves as a key bridge between frontline support and expertlevel engineering. Key ... Service Desk or MSP environment * Strong troubleshooting skills across workstations, servers ...
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Tier 2 serves as a key bridge between frontline support and expert-level engineering. Key ... Service Desk or MSP environment * Strong troubleshooting skills across workstations, servers ...
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Tier 2 serves as a key bridge between frontline support and expert-level engineering. Key ... Service Desk or MSP environment * Strong troubleshooting skills across workstations, servers ...
Help Desk Analyst I
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Help Desk Analyst I Help Desk Analyst I Location ... This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and ...
Help Desk Analyst I
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Help Desk Analyst I Help Desk Analyst I Location ... This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and ...
Help Desk Analyst I
Indianapolis, IN · Hybrid
$19.50 - $26.75/hr
Help Desk Analyst I Help Desk Analyst I Location ... This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and ...
Help Desk Analyst I
Indianapolis, IN · Hybrid
$19.50 - $26.75/hr
Help Desk Analyst I Help Desk Analyst I Location ... This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and ...
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:
Help Desk Analyst I
Indianapolis, IN · Hybrid
$19.50 - $26.75/hr
Help Desk Analyst I Location ... This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and ...
Help Desk Analyst I
Indianapolis, IN · Hybrid
$19.50 - $26.75/hr
Help Desk Analyst I Location ... This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and ...
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:
IT Help Desk
Franklin, IN · On-site
$18 - $24/hr
We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:
Service Desk Analyst
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...
Service Desk Analyst
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...
Service Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...
Service Desk Analyst
Indianapolis, IN · On-site
$19.50 - $26.75/hr
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate ...
L2 Desktop Support Engineer
Princeton, IN · On-site
Fulltime Must Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to ... Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk ...
L2 Desktop Support Engineer
Princeton, IN · On-site
Fulltime Must Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to ... Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk ...
L2 Desktop Support Engineer
Princeton, IN · On-site
Fulltime Must Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to ... Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk ...
L2 Desktop Support Engineer
Princeton, IN · On-site
Fulltime Must Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to ... Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk ...
Help Desk Technician - 4 day work weeks!
Fort Wayne, IN · On-site
$18.50 - $24.75/hr
... seeking a Help Desk Technician. The role involves answering customer calls and emails ... Founded in 2013, the company is headquartered in Fort Wayne, USA, with a team of 2-10 employees.
Help Desk Technician - 4 day work weeks!
Fort Wayne, IN · On-site
$18.50 - $24.75/hr
... seeking a Help Desk Technician. The role involves answering customer calls and emails ... Founded in 2013, the company is headquartered in Fort Wayne, USA, with a team of 2-10 employees.
Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...
Quick apply
Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...
Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...
Associate degree in Information Technology or related field (or equivalent experience) * 2+ years of Help Desk or IT Support experience * Strong knowledge of: * Windows operating systems * Microsoft ...
CVOR CST TIER 2-CARDIAC SURGERY
Terre Haute, IN · On-site
$1.9K - $2.5K/wk
Join our talented team, where U matter and U belong! ---- We are committed to helping you find a ... In addition to competitive pay, Union co-workers enjoy: * Part-time and Full-time schedules
CVOR CST TIER 2-CARDIAC SURGERY
Terre Haute, IN · On-site
$1.9K - $2.5K/wk
Join our talented team, where U matter and U belong! ---- We are committed to helping you find a ... In addition to competitive pay, Union co-workers enjoy: * Part-time and Full-time schedules
L2 Desktop Support Engineer
Princeton, IN · On-site
$55K - $65K/yr
Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates • Tier 2 (L2) Field Support plays a key role as the front-line interface between our ...
L2 Desktop Support Engineer
Princeton, IN · On-site
$55K - $65K/yr
Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates • Tier 2 (L2) Field Support plays a key role as the front-line interface between our ...
CVOR CST TIER 2-CARDIAC SURGERY
Terre Haute, IN · On-site
$1.9K - $2.5K/wk
We are committed to helping you find a role that recognizes your interests, expertise, and talent ... In addition to competitive pay, Union co-workers enjoy: * Part-time and Full-time schedules
CVOR CST TIER 2-CARDIAC SURGERY
Terre Haute, IN · On-site
$1.9K - $2.5K/wk
We are committed to helping you find a role that recognizes your interests, expertise, and talent ... In addition to competitive pay, Union co-workers enjoy: * Part-time and Full-time schedules
CVOR CST TIER 2-CARDIAC SURGERY
Terre Haute, IN · On-site
$1.9K - $2.5K/wk
Join our talented team, where U matter and U belong! ---- We are committed to helping you find a ... In addition to competitive pay, Union co-workers enjoy: * Part-time and Full-time schedules
CVOR CST TIER 2-CARDIAC SURGERY
Terre Haute, IN · On-site
$1.9K - $2.5K/wk
Join our talented team, where U matter and U belong! ---- We are committed to helping you find a ... In addition to competitive pay, Union co-workers enjoy: * Part-time and Full-time schedules
Technical Help Desk Representative September 2026
Indianapolis, IN · On-site +1
$16 - $18/hr
What You'll Do As a Technical Help Desk Representative, you'll provide friendly, professional ... Training: 2-3 weeks, Monday-Friday, training is conducted on the 1st shift. * Netfor operates 24/7, ...
Technical Help Desk Representative September 2026
Indianapolis, IN · On-site +1
$16 - $18/hr
What You'll Do As a Technical Help Desk Representative, you'll provide friendly, professional ... Training: 2-3 weeks, Monday-Friday, training is conducted on the 1st shift. * Netfor operates 24/7, ...
The Help Desk and ERP Technician I provides first-level support for hardware, software, network ... Requirements * 2-5 years experience in IT Support, ERP support, or other related IT role.
The Help Desk and ERP Technician I provides first-level support for hardware, software, network ... Requirements * 2-5 years experience in IT Support, ERP support, or other related IT role.
Fulltime Help Desk Tier Two information
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Full-time
Re-posted 1 hour ago
Job description
Role Overview
The Tier 2 Technical Support Specialist provides indepth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical troubleshooting skills, the ability to resolve more complex system, network, and application issues, and a focus on rootcause diagnosis and incident
reduction. Tier 2 serves as a key bridge between frontline support and expertlevel engineering.
Key Responsibilities
Advanced Incident Resolution
- Resolve escalated incidents that exceed Tier 1 scope
- Troubleshoot issues involving:
- Operating systems, applications, and user environments
- Network connectivity, VPN, and basic routing/switching
- Servers, cloud services, and businesscritical systems
- Apply structured troubleshooting and diagnostic techniques
- Escalate to Tier 3 when issues require engineeringlevel expertise
Escalation & Problem Management
- Serve as primary escalation point for Tier 1 technicians
- Identify root causes of recurring incidents
- Document patterns, resolutions, and preventive steps
- Participate in postincident reviews and corrective actions
Documentation & Knowledge Sharing
- Create and maintain Tier 2 knowledge base articles
- Improve existing documentation to reduce repeat tickets
- Ensure accurate, detailed ticket documentation
- Share technical findings with Tier 1 and Tier 3 teams
Mentorship & Collaboration
- Provide technical guidance and coaching to Tier 1 technicians
- Collaborate with Tier 3 engineers, vendors, and project teams
- Support transition of projects into steadystate support
- Participate in oncall or afterhours escalation rotations as required
Key Result Areas (KRAs) & Performance Measures
KRA 1: Escalation Resolution Effectiveness
Measures
- Resolution time for Tier 2 escalated tickets
- Percentage of escalations resolved without Tier 3 involvement
- Quality of rootcause identification
KRA 2: Incident Reduction & Stability
Measures
- Reduction in repeat or recurring incidents
- Effectiveness of preventive fixes
- Improved system or service reliability
KRA 3: SLA & Process Compliance
Measures
- SLA adherence on escalated incidents
- Proper severity classification and escalation handling
- Compliance with support and security policies
KRA 4: Documentation & Knowledge Contribution
Measures
- Quality and usefulness of knowledge base articles
- Accuracy and completeness of ticket documentation
- Reduced Tier 1 escalations due to improved documentation
KRA 5: Team Support & Mentorship
Measures
- Tier 1 feedback and support effectiveness
- Quality of technical guidance provided
- Contribution to team skill development
Required Skills & Qualifications
Required
- 3-5 years of IT support experience in a Service Desk or MSP environment
- Strong troubleshooting skills across workstations, servers, applications, and networks
- Experience working with ticketing systems and SLAs
- Ability to communicate technical issues clearly to nontechnical users
- Strong documentation and analytical problemsolving skills
Preferred
- Experience in an MSP or multiclient environment
- Familiarity with cloud platforms, security tools, and vendor support processes
- Relevant technical certifications or equivalent handson experience
Career Progression
- This role serves as the primary pipeline for Tier 3 - Senior Technical Engineer
- Advancement is based on technical depth, rootcause effectiveness, documentation quality, and mentorship impact
Why This Role Matters
Tier 2 technicians significantly influence:
- SLA performance
- Customer satisfaction
- Reduction of reactive support
- The efficiency of Tier 3 resources
About Integrity Network Solutions
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