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Hourly Epic Help Desk Jobs in Indiana (NOW HIRING)

Hampton Inn

Front Desk Agent

Lafayette, IN · On-site

$13.75 - $17.25/hr

Pay Range: [Enter hourly or salary range] based on experience and qualifications Essential ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

Hampton Inn - Lafayette, IN

Front Desk Agent

Lafayette, IN

$13.75 - $17.25/hr

Pay Range: [Enter hourly or salary range] based on experience and qualifications Essential ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

Hampton Inn - Lafayette, IN

Front Desk Agent

Lafayette, IN · On-site

$13.75 - $17.25/hr

Pay Range: [Enter hourly or salary range] based on experience and qualifications Essential ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

Courtyard Kokomo

Front Desk Agent

Kokomo, IN · On-site

$12.50 - $15.75/hr

Pay Range: [Enter hourly or salary range] based on experience and qualifications Essential ... Be knowledgeable about the local area, hotel services, and amenities, providing helpful information ...

Highgate Hotels

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

... Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Hampton Inn Fort Wayne

Front Desk Agent

Fort Wayne, IN · On-site

$12.75 - $16.25/hr

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Hampton Inn Fort Wayne

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

The Brix Hotel

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

CorePower Yoga

$25/hr

Must be flexible with schedule availability within the hourly commitment in service of the studio ... Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager ...

Reid Home Health

Radiology Assistant

Richmond, IN · On-site

$15.50 - $20.50/hr

... desk. * Learns and becomes proficient with the functions of EPIC as pertains to the functions ... helpful from customers and co-workers. * Calls transport companies to pick up patients at the ...

Smile Rescue Dental

Dental assistant

Indianapolis, IN · On-site

$25.17 - $35/hr

... Epic, ensuring flawless entry of treatment plans, medical history, and clinical documentation ... Boost overall practice flow by assisting the front desk team with medical scheduling, insurance ...

PLAIN BEE LLC

Front Desk Sales Associate

Plainfield, IN

$9.50 - $10.50/hr (+ commission)

Here at Massage Envy it is our goal to help our clients and our staff feel their best. Our most ... In addition to your hourly rate you will also be rewarded for your membership and retail sales. If ...

PLAIN BEE LLC

Front Desk Sales Associate

Plainfield, IN

$9.50 - $10.50/hr (+ commission)

Here at Massage Envy it is our goal to help our clients and our staff feel their best. Our most ... In addition to your hourly rate you will also be rewarded for your membership and retail sales. If ...

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Hourly Epic Help Desk information

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

Is an hourly epic help desk a stressful job?

An hourly Epic Help Desk role can be stressful at times due to the need to troubleshoot technical issues quickly and communicate effectively with users. The job often requires strong problem-solving skills, patience, and the ability to handle multiple support requests, which can contribute to workplace stress depending on workload and support environment.

What are the most commonly searched types of Epic Help Desk jobs in Indiana?

The most popular types of Epic Help Desk jobs in Indiana are:

What are popular job titles related to Hourly Epic Help Desk jobs in Indiana?

For Hourly Epic Help Desk jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Hourly Epic Help Desk jobs in Indiana look for?

The top searched job categories for Hourly Epic Help Desk jobs in Indiana are:

What cities in Indiana are hiring for Hourly Epic Help Desk jobs?

Cities in Indiana with the most Hourly Epic Help Desk job openings:

Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Front Desk Agent

Hampton Inn

Lafayette, IN • On-site

$13.75 - $17.25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Hilton rating

6.3

Company rating: 6.3 out of 10

Based on 765 frontline employees who took The Breakroom Quiz

55th of 109 rated hotels

Job description

Position: Front Desk Agent
Reports To: Front Office Leadership / Assistant General Manager / General Manager
Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.
Pay Range: [Enter hourly or salary range] based on experience and qualifications
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel's system, verifying reservation details, address, and payment information.
  • Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members.
  • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
  • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
  • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
  • Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
  • Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
  • Assist guests with luggage upon arrival and departure.
  • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
  • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
  • Be aware of and prepare for incoming VIP guests.
  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
  • Exhibit a positive and cooperative attitude as part of the team.
  • Communicate effectively with coworkers and contribute to a supportive work environment.
  • Handle and account for keys properly.
  • Understand and adhere to emergency procedures and security policies.
  • Ensure the confidentiality and protection of guest room numbers.
  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
  • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications:
Education: High School diploma or equivalent.
Experience: Prior experience in a customer service role preferred.
  • Strong verbal and written communication skills.
  • Basic computer skills.
  • Knowledge of the hotel, its services, and the surrounding area.
  • Ability to stand for extended periods, up to 8 hours.
  • Ability to lift up to 15 lbs on occasion.
  • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Taking Care of You - Our Benefits
At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here's a look at what we offer to help take care of you and your loved ones:
Health & Wellness
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)

Financial Security & Peace of Mind
  • Basic Life Insurance & AD&D
  • Voluntary Life Insurance
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Critical Illness, Hospital Indemnity & Accident Plans
  • Pet Insurance
  • 401(k) Retirement Plan

Time to Recharge
  • Paid Time Off (PTO), available as it's accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Ivy Hospitality participates in E-Verify
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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