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Remote It Help Desk Jobs in Indiana (NOW HIRING)

Rezilient Health

Senior IT Specialist

Indianapolis, IN · On-site +1

Manage remote monitoring and observability tools for CloudClinic IT infrastructure across all US ... help manage ongoing relationships and engagements. * Collaborate with Product, Engineering ...

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

Description Summary We are seeking a Principal Architect-Senior (IT) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

New

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

Description Summary We are seeking a Principal Architect-Senior (IT) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

New

Collabera

IT Business Analyst - Senior

Columbus, IN · Remote

$80K - $107K/yr

Work on global projects with remote (offsite) project teams. Conduct IT milestone reviews on ... Ensure interface support is transitioned to IT support team during project M6 phase. Application ...

Belden Inc

SAP Manufacturing IT Specialist

Richmond, IN · Remote

$120K - $160K/yr

Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future ... Belden also offers hybrid and remote work practices where feasible and provides employees with ...

Rolls-Royce

Senior SME - PLM

Indianapolis, IN · On-site +1

$114K - $185K/yr

... as well as help them understand the business change required in line with the IT delivery. * ... For fully remote roles, employees can live in any state except Idaho, Nebraska, Nevada, Vermont ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Indiana

Remote It Help Desk information

See Indiana salary details

$12

$22

$32

How much do remote it help desk jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote it help desk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Indiana? The most popular types of It Help Desk jobs in Indiana are:
What are popular job titles related to Remote It Help Desk jobs in Indiana? For Remote It Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Indiana look for? The top searched job categories for Remote It Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Remote It Help Desk jobs? Cities in Indiana with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Indiana as of June 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Systems Administrator - Corporate IT

NRI North America

Indianapolis, IN • On-site, Remote

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

The Systems Administrator is a highly skilled IT engineer with a strong focus on the Microsoft 365 E5 suite, including Azure AD / Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Defender, Power Platform, and other related technologies. This role requires expertise in both cloud and on-premises management in technologies or skillets including Azure, Microsoft Server, Cisco, Linux, disaster recovery, high availability, and business continuity planning. This is an individual with a proactive mindset, excellent problem-solving skills, and the ability to thrive in a fast-paced environment while helping to mentor a team of engineers.
Essential Duties
  • Oversee the configuration, administration, and optimization of the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, Intune, Defender, Azure AD / Entra ID, and Power Platform.
  • Regularly audit systems to ensure they are designed and operating to current best practices.
  • Mobile device management with Intune includes endpoint policies, configuration, package deployment, and provisioning.Lifecycle management of Teams and SharePoint sites.
  • Management of Exchange Online, including mail security such as SPF, DMARC, DKIM, and spam, malware, and phishing protection.
  • Implementation of Single Sign On for enterprise-wide applications utilizing Microsoft Azure AD / Entra ID.
  • Management of servers including latest Windows Server versions, Linux, and appliance based virtual machines.
  • Design, deploy, and administer HyperV virtualization systems in on-premises datacenters.
  • Design, deploy and administer cloud-based virtualization environments including Microsoft Azure.
  • Deploy, manage, and analyze infrastructure wide monitoring tools to ensure all systems are operating optimally.
  • Design and maintain internal networks for both datacenters and branch offices.
  • Management of Cisco / Meraki firewalls, routers, and switches.
  • Troubleshoot and resolve network-related issues and analyze root cause of failures to ensure design resiliency.
  • Deploy, manage, and analyze infrastructure wide monitoring tools to ensure all systems are operating optimally.
  • Responsible for circuit management and working with vendors as necessary.
  • Management of internal telephony via Cisco and Teams.
  • Develop and maintain Disaster Recovery (DR), High Availability (HA), and Business Continuity Planning (BCP) strategies for critical systems.
  • Ensures all platforms are deployed with appropriate backup and archiving strategies.
  • Conduct regular testing and drills to validate the effectiveness of DR, HA, and BCP plans.
  • Assist the IT security team with day-to-day security and compliance tasks.
  • Lead the vulnerability management program's patching design, implementation, and monitoring.
  • Management of multi-factor authentication technologies.
  • Ensure processes and systems are implemented in alignment with existing compliancy and regulatory requirements.
  • Design, develop, and maintain IT integrations such as HR IS platform to Microsoft Azure AD / Entra ID.
  • Process automation such as user onboarding and offboarding script development.
  • Act as an escalation point for the help desk team to assist with complex trouble tickets.
  • Assist with the design and implementation of automated configuration for both Windows and Mac based endpoints.
  • Management of branch offices including networking, printing, and physical security.
  • Collaborate with various business and IT team members to ensure all designs meet requirements.
  • Develop documentation of processes and knowledge base articles for systems as they're designed and deployed.

Required Knowledge, Skills, and Abilities
  • Bachelor's degree in computer science, programming, information security, or a related field.
  • Equivalent work experience or certifications may be considered.
  • 3 - 5 years of experience in systems administration with a strong focus on M365 E5 suite.
  • Team mentoring or leadership experience.
  • Demonstrated problem-solving and analytical skills.
  • Expert level knowledge in fundamental IT technologies such as DNS, DHCP, Certificates, SMTP, SNMP, SSL, SSH, DMARC, DKIM, SPF, web and application hosting, virtualization, physical security, etc.
  • In-depth knowledge of Cisco networking, including routers, switches, and firewalls.
  • Experience with integration development and maintenance, including scripting and programming.
  • Proficiency in HyperV virtualization and Azure cloud services.
  • Expertise in Disaster Recovery (DR), High Availability (HA), and Business Continuity Planning (BCP).
  • Mac management experience.
  • Excellent problem-solving and troubleshooting skills.
  • Proven ability to work independently and collaboratively in a team environment.
  • Proficient, or able to gain proficiency with, a broad array of platforms and tools.
  • Occasional travel and after-hours work are required.

$100,000 - $120,000 a year
In addition to base salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You'll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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