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Remote It Help Desk Jobs in Indiana (NOW HIRING)

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows * Provide hands-on technical support for in-office and remote ...

GEO Academies

IT Support Specialist

Indianapolis, IN · Remote

$29 - $37/hr

This is a remote position. Position Overview GEO Academies is seeking an IT Support Specialist to ... At least one year of experience in IT support, help desk operations, technical support, or a ...

New

First American

$73K - $98K/yr

As an IT Quality Analyst, you'll play a critical role in ensuring our software solutions meet the highest standards and deliver exceptional user experiences. You'll collaborate with developers ...

Collabera

IT Business Analyst - Senior

Columbus, IN · Remote

$80K - $107K/yr

Work on global projects with remote (offsite) project teams. Conduct IT milestone reviews on ... Ensure interface support is transitioned to IT support team during project M6 phase. Application ...

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

$66 - $85/hr

We are seeking a Principal Architect-Senior (IT)(Enterprise Architect) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Application Architect (IT)

Indianapolis, IN · On-site +1

Bachelor's degree in computer science, Information Technology, Engineering, Business, or a related ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote it help desk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Indiana?

The most popular types of It Help Desk jobs in Indiana are:

What are popular job titles related to Remote It Help Desk jobs in Indiana?

For Remote It Help Desk jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Indiana look for?

The top searched job categories for Remote It Help Desk jobs in Indiana are:

What cities in Indiana are hiring for Remote It Help Desk jobs?

Cities in Indiana with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Child Welfare IT Help Desk Manager

State of Indiana

Indianapolis, IN • On-site, Remote

$93K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

State Of Indiana rating

7.0

Company rating: 7.0 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

41st of 50 rated states

Job description

Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Department of Child Services:
Join a group of passionate, dedicated public servants to support one of Indiana's most critical missions!
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:
Mission: Champion Indiana's future by protecting children and strengthening families with compassion and determination.
Vision: Every child in Indiana thrives in a safe, loving, forever home.
Purpose: Ignite hope. Cultivate joy.
Role Overview:
The Child Welfare IT Help Desk Manager oversees daily operations of the DCS help desk, ensuring consistent, high-quality support for internal and external users of the child management data systems. This role provides leadership, direction, and coordination for first line user support delivered through the Jira Service Desk platform and the Genesys phone system. You will ensure service requests and incidents are managed efficiently, collaborate closely with IT divisions to resolve system-related issues, and support system enhancements, testing, and user communication. The role exists to maintain service reliability, strengthen user satisfaction, and ensure operational continuity for critical agency systems.
This position operates on a fully remote schedule. You will be required to meet minimum internet speed requirements, including upload and download speeds.
Salary:
The salary for this position traditionally starts at $93,002.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are as follows:
  • Provide effective leadership and supervision to help desk staff, promoting high performance, accountability, and ongoing professional development.
  • Manage and optimize daily help desk operations, including ticket workflows, phone support procedures, and service-level adherence.
  • Ensure timely, accurate, and consistent support across Jira Service Desk, Genesys phone support, and email channels.
  • Collaborate with internal IT divisions to support issue triage, system troubleshooting, enhancement testing, and preparation of user communication.
  • Create and maintain documentation, standard operating procedures, and knowledge base resources.
  • Use data and reporting to monitor service trends, identify recurring issues, and recommend process or training improvements.
  • Build strong user relationships through clear communication, empathy, and guidance during outages, updates, or issue resolution.
  • Support project planning and implementation by coordinating help desk readiness and preparing staff for new system features.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
Leadership & Staff Development:
  • Ability to oversee, coach, and support help desk staff while maintaining high standards of performance and accountability.
  • Ability to delegate work, set clear direction, and manage workflow.
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.

Technical Support & Systems Knowledge:
  • Deep understanding of help desk operations, ticketing systems (Jira), phone support platforms (Genesys), and troubleshooting workflows.
  • Broad knowledge of technical problems and solutions as they relate to the current and future business environment.
  • Extensive knowledge of the set of structures and models needed to understand or describe the software system, including the software elements, the relations between them and the properties of both elements and relations.
  • Working knowledge of the application of software development methodologies.
  • Familiarity with the techniques and existing systems used for structuring data elements and showing relationships between them, as well as methods for interpreting the data structures and relationships.

Communication, Coordination & Customer Service:
  • Strong ability to communicate clearly, collaborate with internal IT teams, support users during issues or outages, and promote a positive service experience.

Additional qualifications:
  • Extensive knowledge of the organization's business systems and industry requirements.
  • Extensive knowledge of project management theories and practices and the ability to apply that knowledge.
  • Familiarity with transposing a series of requirements into a clear and organized software design.
  • Ability to apply project management methodologies to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to understand the implications of new information for both current and future problem-solving and decision-making.
  • Ability to understand how change management methodology aligns with and enhances project management and implementation.
  • Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 5+ years of experience, including two 1+ years of supervisory experience, applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Current Employee? Click here to apply.

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