The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...
Remote IT Service Desk Specialist
Indianapolis, IN · Remote
$20 - $22/hr
A technology service company seeks a Service Desk Agent to deliver high-quality customer support ... This position is remote, offering a pay range of $20.00-$22.00 an hour. #J-18808-Ljbffr
Remote IT Service Desk Specialist
Indianapolis, IN · Remote
$20 - $22/hr
A technology service company seeks a Service Desk Agent to deliver high-quality customer support ... This position is remote, offering a pay range of $20.00-$22.00 an hour. #J-18808-Ljbffr
Part-Time Bilingual (Italian/English) Service Desk Analyst
Indianapolis, IN · Remote
$19.50 - $26.75/hr
This position will be part-time and remote . What You'll Do * Provide General IT end-user support ... Preserve and grow your knowledge of Service Desk procedures, products, and services * May perform ...
Part-Time Bilingual (Italian/English) Service Desk Analyst
Indianapolis, IN · Remote
$19.50 - $26.75/hr
This position will be part-time and remote . What You'll Do * Provide General IT end-user support ... Preserve and grow your knowledge of Service Desk procedures, products, and services * May perform ...
Senior IT Engineer
Indianapolis, IN · Remote
... reporting * remote troubleshooting The Senior IT Engineer is also responsible for the internal day-to-day and future driven IT needs of eUS. Think freely, and let's grow! Position Experience ...
Quick apply
Senior IT Engineer
Indianapolis, IN · Remote
... reporting * remote troubleshooting The Senior IT Engineer is also responsible for the internal day-to-day and future driven IT needs of eUS. Think freely, and let's grow! Position Experience ...
Director, IT
Boston, IN · Remote
$200K - $257.50K/yr
As a Director of IT reporting directly to the CIO, you will serve as a strategic individual ... Experience supporting hybrid or remote-first global organizations. * Familiarity with Talent and ...
Director, IT
Boston, IN · Remote
$200K - $257.50K/yr
As a Director of IT reporting directly to the CIO, you will serve as a strategic individual ... Experience supporting hybrid or remote-first global organizations. * Familiarity with Talent and ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Atlanta, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Atlanta, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Portland, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Portland, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Austin, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Austin, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Boston, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Boston, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Miami, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Miami, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Francisco, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Francisco, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Nashville, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Nashville, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Columbus, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Columbus, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Florence, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Staff IT Engineer
Florence, IN · Remote
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
$140K - $185K/yr
Core Requirements * 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment * Deep expertise managing macOS fleets at scale with strong working knowledge of ...
Remote It Help Desk information
See Indiana salary details
$12.12 - $13.95
2% of jobs
$13.95 - $15.78
6% of jobs
$15.78 - $17.61
12% of jobs
$18.13 is the 25th percentile. Wages below this are outliers.
$17.61 - $19.44
17% of jobs
The median wage is $20.91 / hr.
$19.44 - $21.27
16% of jobs
$21.27 - $23.10
16% of jobs
$24.02 is the 75th percentile. Wages above this are outliers.
$23.10 - $24.93
12% of jobs
$24.93 - $26.76
7% of jobs
$26.76 - $28.59
6% of jobs
$28.59 - $30.42
3% of jobs
$30.42 - $32.25
2% of jobs
$12
$22
$32
How much do remote it help desk jobs pay per hour?
As of May 28, 2026, the average hourly pay for remote it help desk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?
To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.
What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?
Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.
What is a Remote IT Help Desk?
A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?
| Aspect | Remote It Help Desk | Remote Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ or vendor-specific certifications |
| Work Environment | Help desk ticketing systems, remote troubleshooting | Technical issue diagnosis, remote or on-site support |
| Industry Usage | IT service providers, corporate IT departments | IT support companies, software/hardware vendors |
Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.
What are the most commonly searched types of It Help Desk jobs in Indiana? The most popular types of It Help Desk jobs in Indiana are:
What are popular job titles related to Remote It Help Desk jobs in Indiana? For Remote It Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Indiana look for? The top searched job categories for Remote It Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Remote It Help Desk jobs? Cities in Indiana with the most Remote It Help Desk job openings:
Other
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Job description
About The Heritage Group
The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.
The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.
*This role is hybrid, based at our Indianapolis, IN office location. Qualified candidates must currently reside in the Indianapolis, IN area*
Essential Functions
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#TheHeritageGroup
The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.
The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.
*This role is hybrid, based at our Indianapolis, IN office location. Qualified candidates must currently reside in the Indianapolis, IN area*
Essential Functions
- Supports end users via phone and remote support tools.
- Supports Microsoft O365 application issues.
- Supports Microsoft Windows 10 on HP Desktops / Laptops
- Documents all work done through ServiceNow Ticketing platform
- Supports wireless connectivity for laptops and mobile devices.
- Remote support using Bomgar Remote Desktop
- Support remote connectivity via Cisco VPN client software.
- Effectively manages time to make sure calls are responded to in timely manner.
- Escalates calls to appropriate next tier support groups when necessary.
- Attention to detail in all aspects of handling customer calls.
- Participates in rotational after-hours support.
- Image computers and prepares them for the end user deployment as needed.
- Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.
- Required 1+ years of experience in IT support
- Knowledge of ServiceNow a plus
- Knowledge of Bomgar Remote Support a plus
- Excellent verbal and written communication skills.
- Proven troubleshooting skills for both computer hardware and software.
- Ability to work in a self-sufficient and independent manner.
- Ability to handle multiple assignments including daily tasks and projects.
- CompTIA certifications Upon Hire Preferred or
- Microsoft Certifications Upon Hire Preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#TheHeritageGroup