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Remote It Help Desk Jobs in Indiana (NOW HIRING)

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows * Provide hands-on technical support for in-office and remote ...

Collabera

IT Business Analyst - Senior

Columbus, IN · Remote

$80K - $107K/yr

Work on global projects with remote (offsite) project teams. Conduct IT milestone reviews on ... Ensure interface support is transitioned to IT support team during project M6 phase. Application ...

Belden Inc

SAP Manufacturing IT Specialist

Richmond, IN · Remote

$120K - $160K/yr

Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future ... Belden also offers hybrid and remote work practices where feasible and provides employees with ...

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

$66 - $85/hr

We are seeking a Principal Architect-Senior (IT)(Enterprise Architect) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Indiana

Remote It Help Desk information

See Indiana salary details

$12

$22

$32

How much do remote it help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote it help desk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Indiana? The most popular types of It Help Desk jobs in Indiana are:
What are popular job titles related to Remote It Help Desk jobs in Indiana? For Remote It Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Indiana look for? The top searched job categories for Remote It Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Remote It Help Desk jobs? Cities in Indiana with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Indiana as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.
IT Service Desk Analyst

IT Service Desk Analyst

The Heritage Group

Indianapolis, IN • Remote

$19.50 - $26.75/hr

Full-time

Posted 5 days ago

Job description

About The Heritage Group

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.


The Heritage Group IT Helpdesk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary.
Essential Functions
  • Supports end users via phone and remote support tools.
  • Supports Microsoft O365 application issues.
  • Supports Microsoft Windows 10 on HP Desktops / Laptops
  • Documents all work done through ServiceNow Ticketing platform
  • Supports wireless connectivity for laptops and mobile devices.
  • Remote support using Bomgar Remote Desktop
  • Support remote connectivity via Cisco VPN client software.
  • Effectively manages time to make sure calls are responded to in timely manner.
  • Escalates calls to appropriate next tier support groups when necessary.
  • Attention to detail in all aspects of handling customer calls.
  • Participates in rotational after-hours support.
  • Image computers and prepares them for the end user deployment as needed.
  • Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.

Experience Qualifications
  • Required 1+ years of experience in IT support

Skills and Abilities
  • Knowledge of ServiceNow a plus
  • Knowledge of Bomgar Remote Support a plus
  • Excellent verbal and written communication skills.
  • Proven troubleshooting skills for both computer hardware and software.
  • Ability to work in a self-sufficient and independent manner.
  • Ability to handle multiple assignments including daily tasks and projects.

Licenses and Certifications
  • CompTIA certifications Upon Hire Preferred or
  • Microsoft Certifications Upon Hire Preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#TheHeritageGroup

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