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Service Desk Analyst I Jobs in Indiana (NOW HIRING)

Senior Service Desk Analyst

Vincennes, IN · On-site

$17.75 - $24/hr

The Senior Service Desk Analyst provides support to users while maintaining accurate and complete records on each issue. They investigate and resolve complex problems while mentoring Service Desk ...

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize ...

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize ...

Service Desk Analyst:

Fishers, IN · On-site

$19.25 - $26.25/hr

Voluntary Short amp; Long-Term Disability Coverage * 100% Employer-Funded Group Term Life Insurance Coverage Essential Functions of a Service Desk Analyst: Reasonable accommodations may be made to ...

An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal ...

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

Escalation of help desk tickets. * Work with team and management on escalation of any issues ... Great client-facing communication and customer service skills * Analytical and organizational ...

As such, excellent customer service, accurate documentation, thorough analysis, as well as empathy ... Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first ...

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

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Service Desk Analyst I information

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What are popular job titles related to Service Desk Analyst I jobs in Indiana? For Service Desk Analyst I jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst I jobs in Indiana look for? The top searched job categories for Service Desk Analyst I jobs in Indiana are:
What cities in Indiana are hiring for Service Desk Analyst I jobs? Cities in Indiana with the most Service Desk Analyst I job openings:
Infographic showing various Service Desk Analyst I job openings in Indiana as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution.

Senior Service Desk Analyst

Good Samaritan

Vincennes, IN • On-site

$17.75 - $24/hr

Full-time

Posted 10 days ago


Job description

Job Summary:

The Senior Service Desk Analyst provides support to users while maintaining accurate and complete records on each issue. They investigate and resolve complex problems while mentoring Service Desk Analysts. They are involved in the administration of Service Desk and its tools.

Essential Job Duties:

  1. Proven ability to perform all job duties of the Service Desk Analyst.
  2. Serve as a mentor to the Service Desk Analyst role.
  3. Research, troubleshoot and resolve complex problems independently.
  4. Participate in planning meetings for new projects.
  5. Actively contribute to customer self-help through the publication of technically accurate knowledge base articles.
  6. Serves as a back-up Administrator for all Service Desk tools.
  7. Responsible for development of appropriate monthly metrics to demonstrate performance. Provides insight to Leadership on potential mitigation strategies.
Why Choose Good Samaritan? 

For more than 115 years, Good Samaritan has been dedicated to not only providing trusted, industry-leading health care, but to fill a vital role in southwest Indiana and southwest Illinois. Our hospital continues to adhere to the compassionate principles our facility was founded on and further our commitments to our patients, our staff, and the communities we serve. Good Samaritan is well recognized for its commitment to excellence as a 4-time designated Magnet facility, TJC Primary Stroke Center, and a Level III Trauma Center. 

We would love to welcome you to our Good Samaritan family. 
Thank you for your interest in employment at Good Samaritan Hospital. Please provide all information requested to assure that all your qualifications are fairly considered for current or future vacancies. Your application will remain in our active files for six months. After six months, re-application is necessary. The submission of this application does not automatically result in an employment interview or job offer.

EQUAL EMPLOYMENT OPPORTUNITY POLICY 
Good Samaritan Hospital is an equal opportunity employer. It is the policy of this facility to provide equal opportunity to persons regardless of race, religion, age, gender, disability, national origin, color, or any other classification in accordance with federal state and local statements, regulations, and ordinances. 

Job Specifications:

  • Education: 4 year college degree in computer science/information systems or related field or equivalent combination of education and experience.
  • Certification:CompTIA A+ certification is required. Additional CompTIA, Microsoft and other industry certificates are desirable.
  • Experience: Five years previous experience with computer/network related diagnostics and repair. Previous Service Desk/Help Desk experience required.