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Service Desk Analyst I Jobs in Indiana (NOW HIRING)

Service Desk Analyst 12-month contract project Required Skills & Experience: * 2-5 years IT Support role (service desk, help desk, etc.) * Experience working in a call center environment * Excellent ...

ServiceNow experience Insight Global is looking for a Service Desk Analyst to support a large healthcare client in Indianapolis, IN. This person will be expected to field 20-40 calls per day across a ...

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

This position is required to perform all Service Desk functions including, but not limited to, answering calls, documenting help tickets, and providing solutions. EDUCATION • High School Diploma or ...

An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal ...

Help Desk/Desktop Support Analyst

Plainfield, IN · On-site

$20 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for ... Respond to incoming support requests and manage service desk tickets with a focus on timely ...

Client Support Desk Analyst

Indianapolis, IN · On-site

$18 - $24.50/hr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

But when it comes to providers with innovative and differentiating end-to-end service offerings ... E-Verify is a system that compares information from a team member's Form I-9 to federal records to ...

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

But when it comes to providers with innovative and differentiating end-to-end service offerings ... E-Verify is a system that compares information from a team member's Form I-9 to federal records to ...

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

... services. They are seeking a Help Desk Support Analyst to provide first-line technical support ... troubleshoot issues, and contribute to a seamless IT environment for their global teams.

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Service Desk Analyst I information

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What are popular job titles related to Service Desk Analyst I jobs in Indiana?

For Service Desk Analyst I jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst I jobs in Indiana look for?

The top searched job categories for Service Desk Analyst I jobs in Indiana are:

What cities in Indiana are hiring for Service Desk Analyst I jobs?

Cities in Indiana with the most Service Desk Analyst I job openings:

Infographic showing various Service Desk Analyst I job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Service Desk Analyst

Insight Global

Indianapolis, IN • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision

Posted 11 days ago


Job description

Service Desk Analyst

12-month contract project


Required Skills & Experience:

• 2-5 years IT Support role (service desk, help desk, etc.)

• Experience working in a call center environment

• Excellent written and verbal communication skills

• Ability to type 40 WPM


Nice to Have Skills & Experience:

• Healthcare background

• Experience with Citrix, SharePoint, PeopleSoft, Epic

• Windows troubleshooting experience

• ServiceNow experience


Job Description:

Insight Global is looking for a Service Desk Analyst to support a large healthcare client in Indianapolis, IN. This person will be expected to field 20-40 calls per day across a wide variety. The calls will be under 3 different categories – IT troubleshooting, HR questions, and patient portal requests. The shift will be M-F between the hours of 9am – 5pm. They will get requests through a ticketing system (ServiceNow) and be expected to respond in a timely manner with a high level of customer service. Each call must be properly documented in the Service Management Portal with detail and precise grammar. Some tools and technologies that will be used are Microsoft Operating System technical navigation and support, Microsoft Productivity Software (Office 365, Teams) technical navigation and support, Network Device troubleshooting, EMR technical navigation and support, etc.