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Service Desk Analyst I Jobs in Indiana (NOW HIRING)

Medasource

Help Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus ...

Elevance Health

Actuarial Analyst I

Indianapolis, IN · On-site

$66K - $114K/yr

Actuarial Analyst I Actuarial Analyst I Location: This role requires associates to be in-office 1 - ... Category of Service logic, leveraging IBNR models, and reconciling to the general ledger.

Kelly Services

Financial Analyst I

La Porte, IN · On-site

We're seeking a Financial Analyst I to work at a premier client in Laporte, IN 46350. Pay rate and ... As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday ...

First Merchants Bank

Credit Analyst I

Indianapolis, IN · On-site

First Merchants Bank is seeking a Credit Analyst I to join our team! This position will perform ... Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our ...

FIRST MERCHANTS

Credit Analyst I

Indianapolis, IN

First Merchants Bank is seeking a Credit Analyst I to join our team! This position will perform ... Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our ...

First Merchants Bank

Credit Analyst I

Indianapolis, IN · On-site

First Merchants Bank is seeking a Credit Analyst I to join our team! This position will perform ... Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our ...

Elevance Health

Actuarial Analyst I

Indianapolis, IN · On-site

$66K - $114K/yr

Actuarial Analyst I Location: This role requires associates to be in-office 1 - 2 days per week ... Category of Service logic, leveraging IBNR models, and reconciling to the general ledger.

PinnaclePartners

IT Service Desk

Indianapolis, IN

$22 - $24/hr

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable ... Software Development Business & Systems Analysis IT Support & Infrastructure Cybersecurity Cloud ...

First Merchant's Bank

Credit Analyst I

Indianapolis, IN · On-site

First Merchants Bank is seeking a Credit Analyst I to join our team! This position will perform ... Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our ...

Prosync

Management Analyst I

Crane, IN · On-site

ProSync is seeking a passionate Management Analyst I to provide analytical support to identify ... If you have prior military service or government contracting experience, are proud to serve and ...

Prosync

Management Analyst I

Crane, IN · On-site

ProSync is seeking a passionate Management Analyst I to provide analytical support to identify ... If you have prior military service or government contracting experience, are proud to serve and ...

Prosync

Management Analyst I

Crane, IN · On-site

ProSync is seeking a passionate Management Analyst I to provide analytical support to identify ... If you have prior military service or government contracting experience, are proud to serve and ...

Prosync

Contracts Management Analyst I

Crane, IN · On-site

$69K - $83K/yr

If you have prior military service or government contracting experience, are proud to serve and ... RESPONSIBILITIES The Contracts Management Analyst I provides entry‑level contract support ...

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Showing results 21-40

All JobsService Desk Analyst I JobsService Desk Analyst I Jobs in Indiana

Service Desk Analyst I information

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

What are popular job titles related to Service Desk Analyst I jobs in Indiana?

For Service Desk Analyst I jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst I jobs in Indiana look for?

The top searched job categories for Service Desk Analyst I jobs in Indiana are:

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Cities in Indiana with the most Service Desk Analyst I job openings:

Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Service Desk & Endpoint Technician II

SILAC Insurance Company

Carmel, IN • On-site

Full-time

Posted 25 days ago

Job description

Service Desk & Endpoint Technician II
Job Overview: The Service Desk Technician II provides advanced technical support to employees both on-site and remotely across all company locations by resolving technical incidents and managing endpoint-related services. This role leverages endpoint management, automation, and modern collaboration technologies to solve complex technical challenges while partnering with Infrastructure, Security, and Business Applications teams. The ideal candidate demonstrates excellent communication skills for all levels of business, advanced troubleshooting knowledge, proficiency with endpoint management tools, and effective use of automation and AI-assisted support tools where appropriate. This position is key to ensuring timely resolution of IT issues, minimizing business disruption, and contributing to continuous improvement of IT services.
Department Overview: The IT Operations department ensures the secure, reliable, and efficient delivery of technology services across the organization. Responsibilities include providing technical support, managing endpoint devices, maintaining the health and availability of enterprise systems, and coordinating the resolution of incidents and service requests. The department partners closely with Infrastructure, Cybersecurity, Business Applications, and other technology teams to deliver a consistent technology experience for employees in on-site, hybrid, and remote work environments across all company locations. Team members are expected to collaborate effectively, uphold service-level agreement (SLA) commitments, promote continuous service improvement, and enable employees to work securely and productively regardless of location.
Job Details
  • Serve as an escalation point for Level 1 Service Desk staff, providing advanced troubleshooting and resolution
  • Diagnose and resolve escalated incidents involving:
    • Operating system issues (Windows and macOS)
    • Application/software failures and configuration errors
    • Identity and access management user support, including MFA, SSO, and Entra ID
    • Advanced network connectivity issues
    • Endpoint management and provisioning
  • Participate In problem management and root cause analysis activities
  • Administer Mobile Device Management (MDM), endpoint management, compliance policies, and device lifecycle using platforms such as Microsoft Intune and Jamf
  • Support hybrid workforce technologies including Microsoft Teams Rooms, conferencing equipment, and collaboration platforms
  • Perform patch management, application packaging, endpoint compliance monitoring, and software deployment activities
  • Maintain accurate asset inventory, lifecycle records, software licensing information, and ITSM documentation
  • Mentor Level 1 staff and assist with endpoint troubleshooting techniques
  • Document and maintain technical documentation, knowledge articles, and standard operating procedures to improve first-contact resolution
  • Participate in IT projects including hardware refreshes, office technology deployments, and new software implementations
  • Collaborate with Infrastructure and Cybersecurity teams during incident response, vulnerability remediation, and endpoint security initiatives
  • Participate in weekly paid on-call rotation

Job Requirements
Required
  • Associate's degree in information technology or equivalent experience
  • 2-4 years of experience in a help desk or technical support role
  • Advanced knowledge of Windows, macOS, Microsoft 365, networking fundamentals, endpoint security, and enterprise troubleshooting
  • Experience administering Microsoft Intune, Jamf, Autopilot, or comparable endpoint management platforms
  • Experience supporting Microsoft 365 applications, Microsoft Teams, and collaboration technologies
  • Proficiency in using and managing workflow through ITSM platforms such as Jira Service Management, ServiceNow, or ZenDesk
  • Strong communication, problem-solving, and organizational skills

Desired
  • Bachelor's degree in information technology or related field
  • Relevant technical certifications such as CompTIA A+, CompTIA Network+, Microsoft Endpoint Administrator Associate, ITIL Foundation v4, and Jamf certifications
  • Experience handling escalations and mentoring junior team members
  • Experience with automation using PowerShell
  • Familiarity with scripting or automation tools to streamline IT support processes
  • Familiarity with patch management and enterprise security compliance

Apply