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Entrylevel Help Desk Analyst Jobs in Indiana (NOW HIRING)

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Our Sunday Visitor, Inc.

Help Desk Analyst

Huntington, IN · On-site

$19.50 - $26.75/hr

Job Summary The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot ...

Our Sunday Visitor, Inc.

Help Desk Analyst

Huntington, IN · On-site

$19.50 - $26.75/hr

Job Summary The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot ...

Robert Half

Help Desk Analyst I

Connersville, IN · On-site

$17.75 - $24.50/hr

We are looking for a Help Desk Analyst I to provide dependable technical support for end users in Connersville, Indiana. This Long-term Contract position is ideal for someone with at least 1 year of ...

New

Medasource

Help Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for their global teams. Responsibilities : • ...

Good Samaritan

Service Desk Analyst

Vincennes, IN · On-site

$17.75 - $24/hr

Job Summary: The Service Desk Analyst is responsible for collection of information from the ... Previous Service Desk/Help Desk experience preferred. * Two - five years previous experience with ...

Everwise Credit Union

Service Desk Analyst

Carmel, IN

$19.50 - $26.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

New

Everwise Credit Union

Service Desk Analyst

Carmel, IN · On-site

$20.50 - $28/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

New

Everwise Credit Union

Service Desk Analyst

South Bend, IN

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

New

Everwise Credit Union

Service Desk Analyst

Carmel, IN · On-site

$20.25 - $27.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

New

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

New

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

New

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Indiana

Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Indiana? For Entrylevel Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Indiana look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Indiana are:
What cities in Indiana are hiring for Entrylevel Help Desk Analyst jobs? Cities in Indiana with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Help Desk Analyst

Help Desk Analyst

Beacon Health System

Granger, IN • On-site

$18.50 - $25/hr

Full-time

Re-posted 28 days ago

Beacon Health System rating

6.7

Company rating: 6.7 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

525th of 884 rated healthcare providers

Job description

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers. Receives requests, analyzes and diagnoses hardware and software problems, resolves problems, and answers questions. When necessary, directs inquiries or escalates problems to the appropriate staff. Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support.
MISSION, VALUES and SERVICE GOALS
  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Provides first-line user support and delivers quality customer service to Help Desk customers by:
  • Answering, evaluating and prioritizing all requests for assistance - - incoming telephone calls, voice mails, e-mails, in-person requests, etc.
  • Interviewing the customer to gather information about the question and/or problem. If appropriate, leading the customer through procedures to diagnose the problem.
  • Utilizing problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. Refers more-complex issues to appropriate staff.
  • Determining the source of the hardware, network or application question or problem. Then researching, isolating, analyzing, troubleshooting, providing a solution, and following up to ensure resolution.
  • Logging and tracking requests, using the call tracking database and thoroughly documenting all resolution activity. Populating the IS knowledge base with solutions to common problems.
  • Providing information to the appropriate IS staff for use in eliminating recurring problems. Also, documenting the information in the IS knowledge base.
  • Serving as IS customer liaison by interacting with customers at their work sites as assigned.
  • Noting trends in questions received by the Help Desk. Also, sharing this information with management so additional training can be provided.

Supports the overall operations of the IS Department by:
  • Assigning appropriate case level to incidents and assigning appropriate response levels.
  • Providing incident history, occurrence information, and reports to IS staff.
  • Providing basic Help Desk training and application support to IS staff.
  • Assisting with the diagnosis and resolution of unusual incidents.
  • Communicating work-around solutions to IS staff.
  • Participating in IS project implementations and providing project go-live assistance.
  • Performing system access functions, as assigned, following Beacon security processes and procedures.

Helps to improve Help Desk operations by:
  • Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.
  • Participating in generating Help Desk statistical reports.
  • Recommending and participating in developing procedures and guidelines for the Help Desk.
  • Maintaining Help Desk equipment and supplies.
  • Presenting ideas for software enhancement to IS management.
  • Participating in the development of Help Desk staff schedules, including time on the Help Desk, performing on-site customer service, and shadowing IS staff and customers.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
  • Providing excellent customer service at all times. Also, maintaining high customer satisfaction by delivering quality customer service as measured by customer satisfaction surveys and/or other measures approved by IS management.
  • Completing other job-related duties and special projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

Education and Experience
  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). A minimum of two years of help desk or related experience (in the repair and/or diagnosis of PC hardware and peripherals) is required.

Knowledge & Skills
  • Requires knowledge of basic networking concepts and demonstrated proficiency in using personal computers.
  • Knowledge of the various applications/tools/utilities currently used by Beacon is desirable.
  • Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations.
  • Requires the strong analytical, problem-solving and decision-making skills needed to identify problems and deliver solutions in a timely manner.
  • Demonstrates the ability to work pro-actively and independently as a member of a team.
  • Demonstrates the interpersonal and communication skills, both verbal and written, necessary to communicate and work with IS staff, customers, vendors, and service personnel in a professional, clear, courteous, and responsive manner.

Working Conditions
  • Works in an office environment.
  • May experience some mental/visual fatigue due to continued use of computer equipment.
  • Requires the ability to work a flexible schedule. Hours/shifts include weekends and holidays, and shifts may vary occasionally to ensure customers' needs are met.
  • Requires ability to take on call rotation and work occasional overtime in order to meet the demands associated with the position.

Physical Demands
  • Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 30 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.

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