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Entrylevel Help Desk Analyst Jobs in Indiana (NOW HIRING)

Infosys

Process Specialist

Indianapolis, IN · On-site

... Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications ...

Cushman & Wakefield

Deal Desk Specialist

Indianapolis, IN · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... Strong analytical skills with high attention to detail and accuracy * Highly proficient in ...

Cushman & Wakefield

Deal Desk Specialist

Indianapolis, IN · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... Strong analytical skills with high attention to detail and accuracy * Highly proficient in ...

Cushman & Wakefield

Deal Desk Specialist

Indianapolis, IN · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... Strong analytical skills with high attention to detail and accuracy * Highly proficient in ...

MIBOR

MEMBER SUPPORT SUPERVISOR

Indianapolis, IN · On-site

Manages internal communication for the MIBOR Help Desk and its support partner(s) around system issues or problems that have direct impacts on members. Knowledge and Analytics: Manages BLC Knowledge ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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Entrylevel Help Desk Analyst jobs near you
Process Specialist

Process Specialist

Infosys

Indianapolis, IN • On-site

Other

This job post has expired today. Applications are no longer accepted.

Infosys rating

7.4

Company rating: 7.4 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

107th of 210 rated it services

Job description

Job details
Job Role
Process Specialist-US
Work Location
Indianapolis, IN
State / Region / Province
Indiana
Country
USA
Domain
Operations
Interest Group
IBPO USA
Company
IBPO USA
Requisition ID
148915BR
The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continuity. Responsibilities include phone support, equipment troubleshooting, process training, and dispatching of additional on-site support.
Responsibilities:

  • Provide immediate assistance by phone for IT-related application or hardware failures
  • Provide first-level phone support of facility maintenance issues
  • Track and follow-up on exiting or repetitive trouble tickets
  • Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch, as applicable
  • Provide exceptional customer service to our guests and team members
  • Perform additional duties as assigned
Basic Qualifications:
  • HS Diploma, GED or equivalent
  • Minimum 2 years Help Desk / Call Center experience
Preferred Qualifications:
  • Superior Customer Service Skills
  • POS - Point to Sale Help Desk experience
  • Clear Communication skills
  • Team-oriented approach
  • High-level computer knowledge in both hardware and software
  • Advanced networking skills
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

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