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Entrylevel Help Desk Analyst Jobs in Indiana (NOW HIRING)

Trimedx

IT Service Desk Specialist

Indianapolis, IN · On-site

Analyze simple problems that have a set of possible solutions * Able to determine the most ... Skills and Experience Skills: • Asset Management • Help Desk • Technology Standards, Policies ...

MIBOR

MEMBER SUPPORT SUPERVISOR

Indianapolis, IN

Manages internal communication for the MIBOR Help Desk and its support partner(s) around system issues or problems that have direct impacts on members. Knowledge and Analytics: Manages BLC Knowledge ...

Centier

Technical Solutions Analyst

Merrillville, IN · On-site

$19/hr

Technical Solutions Analysts are accountable for the day-to-day functions related to assisting the ... High School Diploma * 1-2 years of troubleshooting/help desk experience * Associate's Degree in a ...

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Entrylevel Help Desk Analyst information

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Indiana? For Entrylevel Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Indiana look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Indiana are:
What cities in Indiana are hiring for Entrylevel Help Desk Analyst jobs? Cities in Indiana with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Indiana as of June 2026, with employment types broken down into 2% As Needed, 3% Full Time, 81% Part Time, and 14% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution.

Process Specialist

Infosys Limited Digital

Indianapolis, IN • On-site

Full-time

Posted 13 days ago

Job description

Job details
Job Role
Process Specialist-US
Work Location
Indianapolis, IN
State / Region / Province
Indiana
Country
USA
Domain
Operations
Interest Group
IBPO USA
Company
IBPO USA
Requisition ID
148915BR
The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance, guest services, point-of-sale software and hardware, and financial reporting applications/communications to ensure in-store business continuity. Responsibilities include phone support, equipment troubleshooting, process training, and dispatching of additional on-site support.
Responsibilities:
  • Provide immediate assistance by phone for IT-related application or hardware failures
  • Provide first-level phone support of facility maintenance issues
  • Track and follow-up on exiting or repetitive trouble tickets
  • Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch, as applicable
  • Provide exceptional customer service to our guests and team members
  • Perform additional duties as assigned
Basic Qualifications:
  • HS Diploma, GED or equivalent
  • Minimum 2 years Help Desk / Call Center experience
Preferred Qualifications:
  • Superior Customer Service Skills
  • POS - Point to Sale Help Desk experience
  • Clear Communication skills
  • Team-oriented approach
  • High-level computer knowledge in both hardware and software
  • Advanced networking skills
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

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