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Remote Help Desk Analyst Jobs in Indiana (NOW HIRING)

CSAA

Help establish consistent metric definitions, governance, and scalable analytics practices ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

CSAA

Job Title Actuarial Analyst IV, Pricing Design - Remote Requisition Number R7833 Actuarial Analyst ... We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ...

Danaher

Business Insights Analyst

Indianapolis, IN · On-site +1

As part of our team of more than 2,900 associates across 130 countries, you'll help drive our ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

CSAA

... to help us reimagine insurance. We are actively hiring for a Commercial Insurance Analytics ... Please note we are hiring for this role remote anywhere in the United States with the following ...

EverCommerce

Analyst, Growth

Indianapolis, IN · On-site +1

$75K - $85K/yr

Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

EverCommerce

Analyst, Growth

Gary, IN · On-site +1

$75K - $85K/yr

Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

EverCommerce

Analyst, Growth

Evansville, IN · On-site +1

$75K - $85K/yr

Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

EverCommerce

Analyst, Growth

South Bend, IN · On-site +1

$75K - $85K/yr

Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

EverCommerce

Analyst, Growth

Hammond, IN · On-site +1

$75K - $85K/yr

Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

EverCommerce

Analyst, Growth

Terre Haute, IN · On-site +1

$75K - $85K/yr

Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

EverCommerce

Analyst, Growth

Fort Wayne, IN · On-site +1

$75K - $85K/yr

Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

TEKsystems

Epic Genomics Analyst

Indianapolis, IN · Remote

$80 - $100/hr

100% Remote Beaker/Genomics Analyst Contract Opportunity : Our client is seeking a Beaker/Genomics ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Indiana

Remote Help Desk Analyst information

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$13

$22

$34

How much do remote help desk analyst jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote help desk analyst in Indiana is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Help Desk Analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a Remote Help Desk Analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Indiana? The most popular types of Help Desk Analyst jobs in Indiana are:
What are popular job titles related to Remote Help Desk Analyst jobs in Indiana? For Remote Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Analyst jobs in Indiana look for? The top searched job categories for Remote Help Desk Analyst jobs in Indiana are:
What cities in Indiana are hiring for Remote Help Desk Analyst jobs? Cities in Indiana with the most Remote Help Desk Analyst job openings:
Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,679 per year, or $22.9 per hour.
CIVILIAN PAY TECHNICIAN (HELP DESK)

CIVILIAN PAY TECHNICIAN (HELP DESK)

Defense Finance and Accounting Service

Indianapolis, IN • On-site, Remote

$41K - $59K/yr

Full-time

Posted 8 days ago

Defense Finance and Accounting Service rating

8.0

Company rating: 8.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

71st of 146 rated financial services

Job description

Summary
Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in
finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.
Pay for first time hires to the Federal Govt will typically be set at a step 1 salary for their respective grade level.
To view pay rates in a specific location visit the OPM pay tables at https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/
Learn more about this agency
Duties
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  • Duties described below reflect the full performance level GS-06. Duties assigned to an entry grade of GS-05 will be developmental in nature.
  • The Civilian Pay Help Desk responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner.
  • Researches employee leave/pay issues based on inquiries that include special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime requests, and resolving issues regarding debt letters.
  • The Help Desk technician's primary function is to respond to inquiries in an environment involving high customer volume and sensitive content related to the overall entitlements/pay processes.
  • Determines eligibility for pay and benefits based on appointment type and pay plan, tour of duty, and location of employment.
  • Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information.

Requirements
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Conditions of employment
  • Must be a U.S Citizen
  • Background or Security Investigation - Position Sensitivity and Security Levels may vary and is dependent upon position being filled - see the Additional Information field below for more details.
  • Registered for Selective Service (males born after 12-31-1959)
  • Suitable for Federal employment
  • Obtain/Maintain Financial Management Certification
  • New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
  • Position is located in Indianapolis, IN. Please note, this position is NOT eligible for remote telework.
  • Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.

Qualifications
This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period..
Applicants MUST have related financial experience AND/OR a related financial degree (examples include: Finance, Accounting, Management, Actuarial Science, or related), in addition to meeting Office of Personnel Management (OPM) minimum qualification requirements. Substitution of combination of education and experience must still, in conjunction, minimally satisfy the DHA qualification requirement.
One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade within the federal service, which demonstrates the ability to perform the duties of the position, is required.
GS-05: Specialized experience is defined as: performing financial duties that support the processing of financial/accounting transactions using standardized procedures to include reviewing documents for accuracy and inputting financial/accounting information into an automated system and correcting invalid/incorrect transactions.
GS-06: Specialized experience is defined as: processing a variety of non-routine payroll actions, such as establishing, adjusting and closing payroll accounts, and preparing and balancing a variety of payroll reports.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
Education
Substitution of Education for Specialized Experience is generally not applicable above GS-05 but may be considered if it is directly related to the position being filled. You MUST submit transcripts at the time you apply.
GS-05: Four years of education above high school in any field may be substituted to meet the specialized experience requirement
GS-06: Six months of graduate education may be substituted to meet the specialized experience requirement when it is directly related to the position being filled
Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.
Official Transcripts: If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application.
    • Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment.
    • An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
  • FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above.
    • Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration.

For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education
Additional information
  • All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
  • Moving expenses will not be paid.
  • Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.
  • Veteran's Preference: Veteran's preference does not apply under this Direct Hire Authority (DHA).
  • This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. Positions may be filled as permanent or term with a full-time or part-time work schedule. Pay will vary by geographic location. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period.
  • Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
  • A one year probationary period may be required.
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • This position is Non-Exempt from the Fair Labor Standards Act.
  • Travel requirement is occasional.
  • This position is not covered by a bargaining unit.
  • Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance.(See DoD Instruction 1400.25, Volume 300, here)
  • This position requires you to obtain and maintain a Level 1 Certification under the DoD Financial Management (FM) Certification Program as a condition of employment. If selected, you will have to obtain this certification within two (2) years of your entry on duty in the position unless you are already in a position that requires a Level 1 Certification in which case you must complete the certification within the original 2-year period. Failure to become certified within the required time-frame may be grounds for removal from the position and/or from Federal service. Information about the DoD FM Certification Program is available at FM Certification
  • The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
  • This vacancy announcement will be used to fill current vacancies and anticipated future vacancies. Onboarding is dependent upon favorable security/suitability determination and availability of work and vacancies. In some instances, individuals may not be employed for six months or more from the time they are approved by security.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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