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Remote Help Desk Analyst Jobs in Indiana (NOW HIRING)

GEO Academies

IT Support Specialist

Indianapolis, IN · Remote

$29 - $37/hr

This is a remote position. Position Overview GEO Academies is seeking an IT Support Specialist to ... At least one year of experience in IT support, help desk operations, technical support, or a ...

New

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows * Provide hands-on technical support for in-office and remote ...

Cayenta

Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

CSAA

$39.75 - $54.75/hr

We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ... Analyst III (Guidewire Experience Required) - Remote! Your Role: This role works directly with ...

CSAA

Job Title Insurance Product Analyst IV, Product Intelligence - Remote Requisition Number R7956 ... We build innovative, human-centered solutions that help AAA members prevent, prepare for, and ...

New

Danaher

Business Insights Analyst

Indianapolis, IN · On-site +1

As part of our team of more than 2,900 associates across 130 countries, you'll help drive our ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

PadSplit

$45K - $55K/yr

... help shape how the company measures its business. This person will work daily across our modern ... SQL & Analysis: Write, optimize, and maintain complex SQL against our Snowflake warehouse to answer ...

Harris

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Deckers

$66K - $89K/yr

US Remote Interested applicants mustresidein one of the following approvedstates:Arizona,California ... You'll collaborate with diverse teams, harness the power of data, and help shape scalable solutions ...

WilsonCTS

Pricing Analyst

Indianapolis, IN · On-site +1

$40 - $44/hr

Open to remote candidates Schedule: Standard workday Pay Rate: $40.00-$44.00 per hour Position ... help maximize revenue and align with competitive market expectations. This role is well suited for ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote help desk analyst in Indiana is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.62 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Indiana?

The most popular types of Help Desk Analyst jobs in Indiana are:

What are popular job titles related to Remote Help Desk Analyst jobs in Indiana?

For Remote Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Indiana look for?

The top searched job categories for Remote Help Desk Analyst jobs in Indiana are:

What cities in Indiana are hiring for Remote Help Desk Analyst jobs?

Cities in Indiana with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,679 per year, or $22.9 per hour.

Child Welfare IT Help Desk Manager

State of Indiana

Indianapolis, IN • On-site, Remote

$93K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

State Of Indiana rating

7.0

Company rating: 7.0 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

41st of 50 rated states

Job description

Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Department of Child Services:
Join a group of passionate, dedicated public servants to support one of Indiana's most critical missions!
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:
Mission: Champion Indiana's future by protecting children and strengthening families with compassion and determination.
Vision: Every child in Indiana thrives in a safe, loving, forever home.
Purpose: Ignite hope. Cultivate joy.
Role Overview:
The Child Welfare IT Help Desk Manager oversees daily operations of the DCS help desk, ensuring consistent, high-quality support for internal and external users of the child management data systems. This role provides leadership, direction, and coordination for first line user support delivered through the Jira Service Desk platform and the Genesys phone system. You will ensure service requests and incidents are managed efficiently, collaborate closely with IT divisions to resolve system-related issues, and support system enhancements, testing, and user communication. The role exists to maintain service reliability, strengthen user satisfaction, and ensure operational continuity for critical agency systems.
This position operates on a fully remote schedule. You will be required to meet minimum internet speed requirements, including upload and download speeds.
Salary:
The salary for this position traditionally starts at $93,002.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are as follows:
  • Provide effective leadership and supervision to help desk staff, promoting high performance, accountability, and ongoing professional development.
  • Manage and optimize daily help desk operations, including ticket workflows, phone support procedures, and service-level adherence.
  • Ensure timely, accurate, and consistent support across Jira Service Desk, Genesys phone support, and email channels.
  • Collaborate with internal IT divisions to support issue triage, system troubleshooting, enhancement testing, and preparation of user communication.
  • Create and maintain documentation, standard operating procedures, and knowledge base resources.
  • Use data and reporting to monitor service trends, identify recurring issues, and recommend process or training improvements.
  • Build strong user relationships through clear communication, empathy, and guidance during outages, updates, or issue resolution.
  • Support project planning and implementation by coordinating help desk readiness and preparing staff for new system features.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
Leadership & Staff Development:
  • Ability to oversee, coach, and support help desk staff while maintaining high standards of performance and accountability.
  • Ability to delegate work, set clear direction, and manage workflow.
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.

Technical Support & Systems Knowledge:
  • Deep understanding of help desk operations, ticketing systems (Jira), phone support platforms (Genesys), and troubleshooting workflows.
  • Broad knowledge of technical problems and solutions as they relate to the current and future business environment.
  • Extensive knowledge of the set of structures and models needed to understand or describe the software system, including the software elements, the relations between them and the properties of both elements and relations.
  • Working knowledge of the application of software development methodologies.
  • Familiarity with the techniques and existing systems used for structuring data elements and showing relationships between them, as well as methods for interpreting the data structures and relationships.

Communication, Coordination & Customer Service:
  • Strong ability to communicate clearly, collaborate with internal IT teams, support users during issues or outages, and promote a positive service experience.

Additional qualifications:
  • Extensive knowledge of the organization's business systems and industry requirements.
  • Extensive knowledge of project management theories and practices and the ability to apply that knowledge.
  • Familiarity with transposing a series of requirements into a clear and organized software design.
  • Ability to apply project management methodologies to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to understand the implications of new information for both current and future problem-solving and decision-making.
  • Ability to understand how change management methodology aligns with and enhances project management and implementation.
  • Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 5+ years of experience, including two 1+ years of supervisory experience, applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Current Employee? Click here to apply.

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