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Remote Help Desk Analyst Jobs in Indiana (NOW HIRING)

WilsonCTS

Pricing Analyst

Indianapolis, IN · On-site +1

$40 - $44/hr

Open to remote candidates Schedule: Standard workday Pay Rate: $40.00-$44.00 per hour Position ... help maximize revenue and align with competitive market expectations. This role is well suited for ...

CSAA

  • Retirement

Help establish consistent metric definitions, governance, and scalable analytics practices ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

BK Behavior

$67K - $82K/yr

Board Certified Behavior Analyst We are seeking a Board Certified Behavior Analyst (BCBA) to ... A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and ...

New

Belden, Inc.

SAP SCM Analyst - IBP & ePP/DS (Remote)

Richmond, IN · On-site +1

$101K - $152K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help ensure planning consistency across internal supply chains. Cross-Functional Integration ... Belden also offers hybrid and remote work practices where feasible and provides employees with ...

Deckers

$66K - $89K/yr

United States (Remote) Interested applicants must reside in one of the following approved states ... You'll help leaders understand how investments drive demand, category growth, and long-range brand ...

eimagine

Senior Business Analyst

Indianapolis, IN · Remote

$88K - $114K/yr

... remote enabled environment to make that possible. Recognized as a Best Places to Work since 2015 ... For over 24 years we have been helping clients navigate technology and business change, while ...

Deckers

$66K - $89K/yr

US - CA Remote Goleta Interested applicants must reside in one of the following approved states ... Your work will help shape the future of our supply chain, making a meaningful impact on our ...

eimagine

Senior Business Analyst

Indianapolis, IN · Remote

$88K - $114K/yr

... remote enabled environment to make that possible. Recognized as a Best Places to Work since 2015 ... For over 24 years we have been helping clients navigate technology and business change, while ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position can be remote, or based in one of our main offices. Will travel once per year for ... to help define business requirements and systems goals and identify and resolve business ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position can be remote, or based in one of our main offices. Will travel once per year for ... to help define business requirements and systems goals and identify and resolve business ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position can be remote, or based in one of our main offices. Will travel once per year for ... to help define business requirements and systems goals and identify and resolve business ...

CEI Services

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position can be remote, or based in one of our main offices. Will travel once per year for ... Meet with decision makers, process owners, and end users to help define business requirements and ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position can be remote, or based in one of our main offices. Will travel once per year for ... to help define business requirements and systems goals and identify and resolve business ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position can be remote, or based in one of our main offices. Will travel once per year for ... to help define business requirements and systems goals and identify and resolve business ...

MasTec Inc

Program Analyst

Indianapolis, IN · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position can be remote, or based in one of our main offices. Will travel once per year for ... to help define business requirements and systems goals and identify and resolve business ...

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Remote Help Desk Analyst information

See Indiana salary details

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How much do remote help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote help desk analyst in Indiana is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Indiana?

The most popular types of Help Desk Analyst jobs in Indiana are:

What are popular job titles related to Remote Help Desk Analyst jobs in Indiana?

For Remote Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Indiana look for?

The top searched job categories for Remote Help Desk Analyst jobs in Indiana are:

What cities in Indiana are hiring for Remote Help Desk Analyst jobs?

Cities in Indiana with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,679 per year, or $22.9 per hour.

Pricing Analyst

WilsonCTS

Indianapolis, IN • On-site, Remote

$40 - $44/hr

Full-time

Posted 24 days ago

Job description

Job Title: Pricing Analyst
Position Type: Contract
Contract Period: August 17, 2026 - February 12, 2027
Location: Indianapolis, Indiana
Work Arrangement: Open to remote candidates
Schedule: Standard workday
Pay Rate: $40.00-$44.00 per hour

Position Summary

We are seeking a detail-oriented Pricing Analyst to support pricing activities for special job requests from external customers within the residential heating and air conditioning business.

The Pricing Analyst will work closely with the pricing department, sales teams, management, and internal stakeholders to review quote requests, analyze pricing data, evaluate equipment matchups, and support pricing decisions that help maximize revenue and align with competitive market expectations.

This role is well suited for someone with strong analytical skills, intermediate Excel experience, attention to detail, and the ability to work independently while communicating effectively across multiple teams.

Key Responsibilities
Pricing Analysis and Quote Support
  • Critically analyze pricing quote requests from external customers.
  • Review equipment matchups, competitive data, and market pricing levels to determine appropriate pricing.
  • Accurately price quotes to support revenue growth and business objectives.
  • Analyze competitor pricing and market expectations to support target pricing decisions.
  • Evaluate pricing requests for accuracy, completeness, and alignment with pricing guidelines.
  • Identify pricing trends, discrepancies, or opportunities through data analysis.
Quote Administration
  • Administer new pricing quotes in accordance with internal processes.
  • Process changes to existing quotes accurately and in a timely manner.
  • Maintain accurate quote records and supporting documentation.
  • Ensure pricing updates are communicated clearly to the appropriate stakeholders.
  • Follow established database systems, pricing tools, and internal protocols.
Cross-Functional Communication
  • Work closely with management, sales, the pricing department, and internal business partners.
  • Communicate pricing recommendations, questions, and updates clearly and professionally.
  • Support internal stakeholders by providing accurate and timely pricing information.
  • Collaborate with team members to resolve pricing questions or quote-related issues.
  • Serve as a back-up to pricing team members as needed.
Data Analysis and Reporting
  • Use data analysis to support pricing decisions and problem-solving.
  • Review pricing data, competitive information, and market inputs to assist with quote accuracy.
  • Use Excel tools such as VLOOKUP and PivotTables to analyze pricing information.
  • Learn and navigate database systems, pricing platforms, and internal protocols quickly.
  • Support reporting or analysis requests related to pricing, quotes, and revenue opportunities.
Required Qualifications
  • Bachelor's degree in Business, Finance, Statistics, or a related field.
  • Strong attention to detail and accuracy.
  • Ability to solve problems using data analysis.
  • Intermediate Microsoft Excel skills, including VLOOKUP and PivotTables.
  • Ability to quickly learn and navigate database systems and internal protocols.
  • Strong verbal and written communication skills.
  • Ability to communicate effectively across all levels of the organization.
  • Ability to work independently with minimal oversight.
  • Strong organizational skills and ability to manage multiple quote requests or priorities.
Preferred Qualifications
  • Experience in pricing, finance, business analysis, sales operations, procurement, or related analytical roles.
  • Experience supporting quote administration, pricing reviews, or customer request analysis.
  • Experience working with sales, pricing, finance, product, or operations teams.
  • Experience in HVAC, residential heating and air conditioning, manufacturing, or distribution environments.
  • Strong understanding of competitive pricing, market pricing, and revenue optimization.

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