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Help Desk Tier 1 Jobs in Indiana (NOW HIRING)

Exact IT Consulting

Tier 1 Helpdesk Support

Indianapolis, IN · On-site

$19 - $25.75/hr

... Vision insurance Tier 1 Helpdesk Technician Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Term: 1+ year Location: Indianapolis, IN Pay: $22.00 - $26.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty ... Education Reports To Help Desk Manager

Lids

Help Desk Technician

Indianapolis, IN

$19 - $25.75/hr

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty ... Education Reports To Help Desk Manager

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$22 - $26/hr

Term: 1+ year Location: Indianapolis, IN Pay: $22.00 - $26.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Term: 1+ year Location: Indianapolis, IN Pay: $22.00 - $26.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Lids

Help Desk Technician

Indianapolis, IN

$19 - $25.75/hr

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty ... Education Reports To Help Desk Manager

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$22 - $26/wk

Term: 1+ year Location: Indianapolis, IN Pay: $22.00 - $26.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Infosys Limited Digital

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Minimum 1 year Help Desk / Call Center experience Preferred Qualifications: * Superior Customer Service Skills * Clear Communication skills * Team-oriented approach * High-level computer knowledge in ...

Infosys

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Minimum 1 year Help Desk / Call Center experience Preferred Qualifications: * Superior Customer Service Skills * Clear Communication skills * Team-oriented approach * High-level computer knowledge in ...

Infosys

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Minimum 1 year Help Desk / Call Center experience Preferred Qualifications: * Superior Customer Service Skills * Clear Communication skills * Team-oriented approach * High-level computer knowledge in ...

Cayuse Holdings

Help Desk Agent

Indianapolis, IN · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... EAP * 401(k) Retirement Savings Plan with matching after one year * Paid Time Off Reports to:

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How much do help desk tier 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 1 in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Indiana? For Help Desk Tier 1 jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Indiana look for? The top searched job categories for Help Desk Tier 1 jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Tier 1 jobs? Cities in Indiana with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Indiana as of May 2026, with employment types broken down into 63% Full Time, 28% Part Time, 1% Temporary, and 8% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $45,821 per year, or $22 per hour.

Information Systems Help Desk Technician

City of Hobart, IN

Hobart, IN • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Information Systems Help Desk Technician
Department: Information Technology (IT)
Reports to: IT Specialist
Employment Type: Full-time
Job Summary
The Information Systems Help Desk Technician will serve as the first point of contact for technical assistance across all city departments. This role focusses on providing first-level support for workstations, software, and telecommunications while maintaining the integrity and security of the city's digital infrastructure.
Key Responsibilities
  • Perform account creation, password resets, and account unlocking
  • Manage security groups and organizational units (OUs).
  • Microsoft 365 administration; manage user licenses and provide tier 1 support for Outlook, Teams, OneDrive, and SharePoint.
  • Provide front-line troubleshooting for public safety software, including Spillman/Flex and mobile data terminals used by Police and Fire departments.
  • Respond to help desk requests submitted via email, phone, etc. for hardware and software issues in a timely manner.
  • Diagnose and resolve printer, workstations, and mobile device connectivity or performance errors.
  • Set up and configure new workstations, peripherals, and city-issued mobile devices.
  • Provide basic technical guidance to city staff on software updates and equipment operation.
  • Maintain accurate logs of service requests and update hardware/software inventory records.
  • Related duties as assigned.
Qualifications & Requirements
Education:
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or related field.
  • Preferred certifications in CompTIA A+, Network+, or Microsoft 365 Fundamentals.
Experience & Skills:
  • Familiarity with Windows 11 and Microsoft Office.
  • Basic understanding of networking (TCP/IP, DNS, Wi-Fi).
  • Strong organizational skills with the ability to manage multiple tasks.
Requirements:
  • Requires concentrated attention to detail.
  • Driving to various City sites when necessary; must possess a valid driver's license.
  • Tasks involve physical activity such as walking, standing, stooping, sitting, and lifting IT equipment up to 50 lbs.
  • Ability to work in confined spaces.
  • Must pass a comprehensive criminal background check (including CJIS fingerprinting for access to law enforcement systems).

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