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Help Desk Tier 1 Jobs in Indiana (NOW HIRING)

BES Systemhaus

Help Desk Technician

South Bend, IN · On-site +1

$19.75 - $26.50/hr

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers ...

Management Information Systems, Company

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Technical Support Tier 2 - Help Desk

Indianapolis, IN · On-site

$65K/yr

We are hiring for a Help Desk Tier 2 position that will support these locations, users, applications, and hardware for our customers. This position will provide room for growth within the company and ...

New

Medasource

Help Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Provide Tier 1 helpdesk support to end users * Troubleshoot and resolve technical issues efficiently * Assist users with varying levels of technical knowledge and backgrounds * Manage multiple tasks ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

... tier IT teams when necessary. • Assist with onboarding new team members by setting up accounts ... Required : • 1-3 years of experience in a help desk or IT support role. • Proficiency with ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

... preferred * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of ... Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... preferred * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of ... Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

... preferred * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of ... Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ... Our culture is built on hard-working, engaged people who treat one another-and our customers-with ...

MIBOR

Help Desk Specialist

Indianapolis, IN · On-site

$22 - $25/hr

MIBOR REALTOR ® Association is looking for a Help Desk Specialist who is an excellent communicator ... Specific Responsibilities: 1. Answer general listing service inquiries on system access, "How to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Indiana

Help Desk Tier 1 information

See Indiana salary details

$12

$22

$32

How much do help desk tier 1 jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk tier 1 in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

How to become a Help Desk Tier 1?

To become a Help Desk Tier 1 technician, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and operating systems. Relevant skills include troubleshooting, customer service, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance prospects. Entry-level roles often require good communication skills and the ability to work in a fast-paced environment.

What are popular job titles related to Help Desk Tier 1 jobs in Indiana?

For Help Desk Tier 1 jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 1 jobs in Indiana look for?

The top searched job categories for Help Desk Tier 1 jobs in Indiana are:

What cities in Indiana are hiring for Help Desk Tier 1 jobs?

Cities in Indiana with the most Help Desk Tier 1 job openings:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Help Desk Technician

BES Systemhaus

South Bend, IN • On-site, Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

As a Help Desk Technician, you'll be on the front lines of our customer support experience-providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.
This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You'll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.
Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
Communicate project status and technical updates with team members and Technology staff.
Document solutions and contribute to technical knowledge resources.
Participate in an after-hours on-call rotation (currently approximately once every 6-8 weeks).
Requirements
2 - 5 years IT Help Desk experience supporting Windows / Office 365 Environments
Basic to intermediate understanding of networking and networking principles
Experience supporting macOS devices.
Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience
Enjoy communicating with and helping team members with a positive, friendly disposition
Great communication skills, ability to listen, empathize and communicate with team members over the phone or email
Learn quickly, self-starter, take direction well
Exceptional troubleshooting skills, detail orientated
Ability to manage multiple projects and meet deadlines.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home

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