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Help Desk Tier 1 Jobs in Indiana (NOW HIRING)

Management Information Systems, Company

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Technical Support Tier 2 - Help Desk

Indianapolis, IN · On-site

$65K/yr

We are hiring for a Help Desk Tier 2 position that will support these locations, users, applications, and hardware for our customers. This position will provide room for growth within the company and ...

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Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

Term: 1+ year Location: Indianapolis, IN Pay: $24.00 - $28.00; commensurate with experience Hours ... Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

... tier IT teams when necessary. • Assist with onboarding new team members by setting up accounts ... Required : • 1-3 years of experience in a help desk or IT support role. • Proficiency with ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... preferred * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of ... Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

... preferred * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of ... Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

... preferred * 1-2+ years of IT support or help desk experience preferred * Strong knowledge of ... Microsoft Office products * Solid troubleshooting and problem-solving skills across hardware and ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ... Our culture is built on hard-working, engaged people who treat one another-and our customers-with ...

MIBOR

Help Desk Specialist

Indianapolis, IN

$22 - $25/hr

MIBOR REALTOR ® Association is looking for a Help Desk Specialist who is an excellent communicator ... Specific Responsibilities: 1. Answer general listing service inquiries on system access, "How to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

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Help Desk Tier 1 information

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$12

$22

$32

How much do help desk tier 1 jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk tier 1 in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

How to become a Help Desk Tier 1?

To become a Help Desk Tier 1 technician, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and operating systems. Relevant skills include troubleshooting, customer service, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance prospects. Entry-level roles often require good communication skills and the ability to work in a fast-paced environment.

What are popular job titles related to Help Desk Tier 1 jobs in Indiana?

For Help Desk Tier 1 jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 1 jobs in Indiana look for?

The top searched job categories for Help Desk Tier 1 jobs in Indiana are:

What cities in Indiana are hiring for Help Desk Tier 1 jobs?

Cities in Indiana with the most Help Desk Tier 1 job openings:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Help Desk Analyst

American Commercial Barge Line LLC

Jeffersonville, IN

$19.75 - $26.75/hr

Full-time

Re-posted 9 days ago

American Commercial Barge Line rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

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