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Help Desk Tier 1 Jobs in Indiana (NOW HIRING)

MIBOR

Help Desk Specialist

Indianapolis, IN

$22 - $25/hr

MIBOR REALTOR ® Association is looking for a Help Desk Specialist who is an excellent communicator ... Specific Responsibilities: 1. Answer general listing service inquiries on system access, "How to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users. * Configuration and Deployment: Configure, deploy, and troubleshoot ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

OneMain Financial

Help Desk Specialist

Evansville, IN · Hybrid

Regular 1:1s focused on coaching, not micromanagement. In the Role * As a Tech Support Specialist ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

OneMain Financial

Help Desk Specialist

Evansville, IN · On-site

Regular 1:1s focused on coaching, not micromanagement. In the Role * As a Tech Support Specialist ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

crewcarwash

IT Help Desk Technician

Fishers, IN

The Help Desk Technician provides IT support services for all carwash locations as well as for ... Provide level 1 telephone/email support for all Crew locations. * Respond to incoming ticketing ...

crewcarwash

IT Help Desk Technician

Indianapolis, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for ... Provide level 1 telephone/email support for all Crew locations. * Respond to incoming ticketing ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for ... Provide level 1 telephone/email support for all Crew locations. * Respond to incoming ticketing ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Indiana

Help Desk Tier 1 information

See Indiana salary details

$12

$22

$32

How much do help desk tier 1 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk tier 1 in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

How to become a Help Desk Tier 1?

To become a Help Desk Tier 1 technician, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and operating systems. Relevant skills include troubleshooting, customer service, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance prospects. Entry-level roles often require good communication skills and the ability to work in a fast-paced environment.

What are popular job titles related to Help Desk Tier 1 jobs in Indiana?

For Help Desk Tier 1 jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 1 jobs in Indiana look for?

The top searched job categories for Help Desk Tier 1 jobs in Indiana are:

What cities in Indiana are hiring for Help Desk Tier 1 jobs?

Cities in Indiana with the most Help Desk Tier 1 job openings:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Help Desk Specialist

MIBOR

Indianapolis, IN

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

MIBOR REALTOR® Association is looking for a Help Desk Specialist who is an excellent communicator with a passion for delivering exceptional customer service and strong technical aptitude. If you are a self-starter who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team.

 Why join MIBOR

 MIBOR REALTOR® Association (MIBOR) is more than your average employer. We are a professional trade association and multiple listing service that serves approximately 10,000 REALTOR® members throughout central Indiana. Our mission is to empower our members and strengthen the marketplace through collaboration, advocacy, professionalism, education, and innovation.

 Through our membership, each year, we invest in the communities we support to help improve the quality of life for the residents and businesses located within them.

Primary Responsibility:    

The Help Desk Specialist provides members with customer service assistance and technical support related to MIBOR BLC products and systems, software, mobile applications, and lockbox hardware, as well as upholding data integrity standards by becoming expert on BLC rules and policy as well as system functionality and processes. This Specialist is responsible for providing exceptional first-line customer contact via phone, email, and/or chat. 

Specific Responsibilities: 

1. Answer general listing service inquiries on system access, “How to” questions. 

2. Guide members in using software and hardware components. 

3. Answer inquiries on new member information, membership categories, changes, member benefits, application information, billing, and dues assessment. 

4. Provide after-hours and weekend support for members and system as assigned. 

5. Assist with general administrative duties, special projects, and events as assigned. 

6. Perform data verification duties and proactively monitor proper use of BLC® data. 

7. Contribute to team effort by accomplishing related results as needed. 

8. Learn and stay current on all technical platforms and related updates supported by the BLC®. 

9. Assist with training courses designed to instruct customers in the proper use of information systems using prepared materials and content. 

10. Test system changes and repairs before installation to ensure resolution of a problem, satisfaction of a request, and/or proper functionality. 

11. Maintain established qualitative and quantitative Key Performance Indicators (KPIs) designed to measure success of the service provided to members. 

12. Accomplish other special projects at the request of Vice President of Broker Listing Cooperative®. 

 Competencies: 

  • Exhibits a professional countenance and demeanor 

  • Strong commitment to member service

  • Ability to effectively serve all members - adjusting for various personality types 

  • Excellent communication skills; written, verbal, and listening 

  • Diplomacy and confidentiality; proper phone etiquette. 

  • Stress management/composure 

  • Technical capacity/Listing Service and all products provided to members. 

  • Technical capacity/MS Office applications, membership management software, and all in-house communications tools 

  • Able to handle multiple tasks simultaneously 

  • Good thinker with common sense as it applies to providing service 

  • Ability to sustain upbeat attitude toward members 

  • Can subscribe to MIBOR Values: Service, Excellence, Integrity, Collaboration and Family 

Reports to: Vice President of Broker Listing Cooperative® 

Job Type: Full-time


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance