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It Support Help Desk Jobs in Indiana (NOW HIRING)

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Essential Skills & Experience * 3+ years of experience in end user support/help desk environment * Outstanding communication skills and the ability to provide IT services by telephone, email, face to ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...

TEKsystems

IT Support Specialist

Tell City, IN

$25 - $35/hr

Help Desk Support * Troubleshooting * Desktop Support * Operating System Support Qualifications * Associate degree in Information Technology, Computer Science, or a related field preferred ...

University of Notre Dame

IT Support Technician

Notre Dame, IN · On-site

$21 - $29/hr

Prior experience working in a Help Desk, Service Desk, or related IT technical support environment. * Demonstrated professional customer service experience. CompTIA certification or other related ...

New

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

Required : • 1-3 years of experience in a help desk or IT support role. • Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g ...

University of Notre Dame

IT Support Technician

Notre Dame, IN · On-site

$21 - $29/hr

Prior experience working in a Help Desk, Service Desk, or related IT technical support environment. * Demonstrated professional customer service experience. CompTIA certification or other related ...

New

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Indiana

It Support Help Desk information

See Indiana salary details

$12

$22

$32

How much do it support help desk jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for it support help desk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What are IT Support Help Desk professionals?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT support help desk professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and skilled technicians are still essential for handling nuanced or escalated problems that require critical thinking and customer interaction.

What does an IT help desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools to ensure smooth IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional, and why are they important?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Is helpdesk a good entry level IT job?

Helpdesk positions in IT support are commonly considered good entry-level jobs because they require basic technical skills, customer service abilities, and knowledge of common operating systems and troubleshooting tools. These roles provide foundational experience in IT, often leading to more advanced positions with certifications like CompTIA A+ or Network+.

What jobs pay 4000 a week without a degree?

In IT support help desk roles, earning $4,000 a week typically requires advanced experience, certifications like CompTIA A+ or Network+, and a high level of expertise. Such high earnings are uncommon without specialized skills, certifications, or managerial responsibilities, and most roles pay less than this amount weekly.
What are popular job titles related to It Support Help Desk jobs in Indiana? For It Support Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Indiana look for? The top searched job categories for It Support Help Desk jobs in Indiana are:
What cities in Indiana are hiring for It Support Help Desk jobs? Cities in Indiana with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Indiana as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.
IT Support Specialist/End User Support

IT Support Specialist/End User Support

Ireland Home Based Services

Evansville, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Ireland Home Based Services rating

7.0

Company rating: 7.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Salary:

Ireland Home Based Services is looking for the right candidate to add to our IT Department. The IT Support Specialist/End User Support will be responsible for providing first-line technical support to organizational staff and managing the lifecycle of user devices. This role ensures employees have reliable access to the tools and technology needed to perform their jobs effectively. This position reports to theSystems Administrator and works closely with the IT team to support day-to-day operations.


Key Responsibilities

End User Support

  • Provide first-level technical support via ticketing system, phone, and in person
  • Troubleshoot issues related to:
    • Windows desktops and laptops
    • iPhones and iPads
    • Microsoft 365 applications (Outlook, Teams, etc.)
    • Basic network/connectivity issues
  • Escalate unresolved issues to Systems Administrator

Device Management

  • Prepare and deploy new devices (computers, iPhones, iPads)
  • Configure devices for staff use (accounts, applications, profiles)
  • Manage mobile device enrollment through MDM
  • Assist with lost, damaged, or replaced devices
  • Maintain accurate inventory records

User Account & Access Support

  • Assist with onboarding and offboarding processes
  • Create and manage user accounts under supervision
  • Reset passwords and assist with login/MFA issues

Operational Support

  • Assist with office technology needs (printers, WiFi, peripherals)
  • Support remote staff with connectivity and device issues
  • Document common issues and resolutions


Required Skills & Qualifications

Education / Experience

  • Associates or bachelors degree in IT-related field preferred
    or
  • Equivalent work experience in IT support or help desk role

Technical Skills

  • Basic understanding of:
    • Windows operating systems
    • Mobile devices (iOS/iPadOS)
    • Microsoft 365
  • Familiarity with ticketing systems and device setup

Soft Skills

  • Strong communication and customer service skills
  • Ability to work with non-technical users
  • Organized and detail-oriented
  • Ability to prioritize and manage multiple tasks


Preferred Qualifications

  • Experience with Mobile Device Management (MDM)
  • Experience supporting remote users
  • Basic knowledge of networking concepts (Wi-Fi, VPN)


Benefits Include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term/Long Term Disability
  • Life Insurance
  • Accident Insurance
  • Hospital Indemnity
  • 401k
  • Paid Time Off after 90 days
  • Paid Holidays
  • Paid Bereavement Leave
  • Short Term Leave of Absence
  • Employee Assistance Program


If you are currently in the field of IT Support, Help Desk, Technical Support, End User Support, Desktop Support, Tier 1 Support, Tier 2 Support, Troubleshooting, Ticketing Systems, Service Desk, Incident Management, Microsoft 365, Office 365, Active Directory, User Account Management, Windows 10, Windows 11, iOS, iPadOS, Mobile Device Management (MDM), Apple Business Manager, Device Management, Asset Management, Hardware Troubleshooting, Networking, VPN Support, Wi-Fi Troubleshooting, Remote Support, Remote Desktop, Customer Service, Communication Skills, Problem Solving, apply today!


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