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Desk Support Jobs in Indiana (NOW HIRING)

Ren

Service Desk Technician

Indianapolis, IN · On-site

Service Desk Technician Department: IT Operations Kolbe MO: Position Description: The Ren Service ... They will have an integral role in providing support for inquiries on our frontline support tier.

PTS Diagnostics

Be Seen First

IT Service Desk Support Specialist II

Indianapolis, IN · On-site

SUMMARY The IT Service Desk Specialist II provides technical support for corporate computing devices, end-user services, and core workplace technologies across the organization. This role is ...

Ren

Service Desk Technician

Indianapolis, IN · On-site

Service Desk Technician Department: IT Operations Kolbe MO: Position Description: The Ren Service ... They will have an integral role in providing support for inquiries on our frontline support tier.

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

This role supports PC hardware, operating systems, software applications, peripherals, and point-of-sale devices. The Help Desk Technician analyzes, documents, tests, troubleshoots, and resolves ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Toyota

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

... Desk support to users ... This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a ...

New

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for their global teams. Responsibilities : • ...

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All JobsDesk Support JobsDesk Support Jobs in Indiana

Desk Support information

See Indiana salary details

$12

$22

$32

How much do desk support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for desk support in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

For a Desk Support role, earning $4,000 a week typically requires specialized skills, certifications, or experience rather than a formal degree. High-paying IT support or technical roles may reach this level with certifications like CompTIA or Cisco, but such earnings are often associated with freelance, contract, or senior positions rather than entry-level jobs.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

Will IT help desk be replaced by AI?

The IT help desk role, including desk support, involves troubleshooting and customer service that currently require human judgment and communication skills. While AI tools can assist with routine tasks and provide automated support, they are unlikely to fully replace human desk support staff in the near future due to the need for complex problem-solving and personalized assistance.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What is a support desk job?

A support desk job involves providing technical assistance and customer service to users experiencing hardware, software, or network issues. Support desk professionals troubleshoot problems, often using remote tools or on-site visits, and may require knowledge of specific systems or certifications like CompTIA A+.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

Is a helpdesk a stressful job?

Desk support roles can be stressful due to the need to resolve technical issues quickly and manage multiple user requests. The job often requires strong communication skills, patience, and the ability to work under pressure, especially during high-demand periods or system outages.
What are popular job titles related to Desk Support jobs in Indiana? For Desk Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Indiana look for? The top searched job categories for Desk Support jobs in Indiana are:
What cities in Indiana are hiring for Desk Support jobs? Cities in Indiana with the most Desk Support job openings:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Indiana as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Help Desk Support

STI

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Full-time

Re-posted 26 days ago

Job description

Description:
Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation.
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging indaily communication with Child Welfare and system development personnel toresolve software related issues through research, analysis and solutionformulation. Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentationrelated to software systems effectively.
Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry.
Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions.
Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment.
Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Associates Degree or 3 plus years or experience
Required
3
Years
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
Required
5
Years
Prior customer service experience
Required
5
Years
Knowledge of help desk ticketing systems
Required
6
Months
Ability to identify and resolve problems using research techniques
Required
0
Experience of Atlassian Jira, Confluence and Service Management tools
Required
0
Ability to communicate effectively orally and in writing
Required
0
Knowledge of Genesys phone systems
Highly desired
0
Experience of Salesforce platform
Highly desired
0
Software testing experience
Highly desired
0
Experience providing first and second tier help desk support
Highly desired
0

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