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Chat Desk Jobs in Indiana (NOW HIRING)

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Service Desk Technician * Work Model: 100% Onsite Position Overview The Service Desk Technician ... This role involves resolving issues via phone, email, and chat, documenting all interactions in a ...

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Service Desk Technician * Work Model: 100% Onsite Position Overview The Service Desk Technician ... This role involves resolving issues via phone, email, and chat, documenting all interactions in a ...

TEKsystems

Bilingual Service Desk Analyst

Evansville, IN

$18 - $20/hr

We are seeking a bilingual Service Desk Analyst to join a growing Help Desk team supporting a large ... Provide Tier 1 technical support to end users via phone, email, and chat * Troubleshoot and resolve ...

New

TEKsystems

Bilingual Service Desk Analyst

Evansville, IN · On-site

$18 - $20/hr

We are seeking a bilingual Service Desk Analyst to join a growing Help Desk team supporting a large ... Provide Tier 1 technical support to end users via phone, email, and chat * Troubleshoot and resolve ...

New

TEKsystems

Service Desk Analyst

Evansville, IN · On-site

$18 - $20/hr

Provide first-level support to end users via phone, email, and chat * Troubleshoot common IT issues including login problems, password resets, hardware/software issues, and basic Windows support

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Provide Tier 1 support via phone, email, and chat * Troubleshoot issues related to: * Microsoft 365 ... Experience in a help desk or IT support role (or strong technical aptitude) * Basic knowledge of ...

TEKsystems

Service Desk Analyst

Evansville, IN · On-site

$18 - $20/hr

Provide Tier 1 support via phone, email, and chat * Troubleshoot issues related to: * Microsoft 365 ... Experience in a help desk or IT support role (or strong technical aptitude) * Basic knowledge of ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

MIBOR

MEMBER SUPPORT SUPERVISOR

Indianapolis, IN

Tracks phone queues and call volume logs for the Help Desk and advises the Vice President of BLC of anomalies. Coordinates coverage across support channels (e.g., email, phone, chat, etc.). Ensures ...

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Chat Desk information

What is a Chat Desk job?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

Is chat desk legit?

Chat Desk is a customer service role that involves handling live chat support for companies. It is a legitimate job opportunity, often requiring good communication skills and familiarity with chat platforms, but applicants should research specific employers to verify their credibility before applying.

What does a typical day look like for someone working at a Chat Desk?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What is a chat desk?

A chat desk is a customer service role where agents communicate with customers via live chat platforms to provide support, answer questions, and resolve issues. The job typically requires good communication skills, familiarity with chat software, and the ability to handle multiple conversations simultaneously.

What is a chat desk job?

A chat desk job involves providing customer support or assistance through live chat platforms. Employees typically respond to inquiries, resolve issues, and offer information in real-time using computer software, often requiring good communication skills and familiarity with chat tools. The role may involve working in shifts and maintaining a professional online presence.

How much does Chatdesk pay?

Chatdesk customer support agents typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. The role often involves remote work, requiring strong communication skills and familiarity with customer service tools.

What are the key skills and qualifications needed to thrive in the Chat Desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Indiana? For Chat Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Chat Desk jobs in Indiana look for? The top searched job categories for Chat Desk jobs in Indiana are:
Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Indiana as of June 2026, with employment types broken down into 78% Full Time, 12% Part Time, 3% Temporary, and 7% Contract. Highlights an 91% In-person, and 9% Remote job distribution.
Service Desk Technician

Service Desk Technician

Patrick Industries

Elkhart, IN • On-site

Other

Posted 11 days ago

Patrick Industries rating

6.2

Company rating: 6.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

481st of 518 rated manufacturers

Job description

Patrick Industries is hiring an experienced, full-time Service Desk Technician to join our growing IT Department . The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer, application, system, device, access, or performance issues.

Patrick Industries is a leading manufacturer and distributor of components products and building materials serving different industries throughout the United States including RV, Manufactured Housing, Industrial and Marine segments. With locations in 23 states, Patrick is a Company with a strong network of meaningful relationships with our brands and customers.

This position would require 25% of time traveling to offices located in Elkhart, Indiana. Required working hours are in the Eastern Standard time zone.

Responsibilities and Duties:

The Service Desk Technician will be responsible for supporting internal customers within Patrick Industries to resolve complex issues requiring detailed systems and applications knowledge.

Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or reset passwords.

  • Provide on-site and remote support for software and hardware issues
  • Operating system and application installation/configuration
  • Complete documentation of technical issues and resolutions
  • Perform setup and troubleshooting of end user equipment
  • Installation of pre-configured networking hardware
  • Properly evaluate situations and immediately provide effective solutions
  • Support users in the use of computer equipment by providing necessary training/advice
  • Manage Service Desk tickets in a timely manner
  • Respond to customer issues via phone, email, and computer chat
  • Run diagnostics to resolve customer-reported issues
  • Install, make changes, and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved

What Patrick Industries employees say

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