Alpharetta, GA · On-site
$19.50 - $26.25/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
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Alpharetta, GA · On-site
$19.50 - $26.25/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Atlanta, GA · Remote
$18 - $20/hr
The candidate in this role will be handling support via phone, chat, and tickets. Password resets ... Desk (SD) colleagues This position creates Major Incident Notifications (MINs/SIAs) to resolve ...
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Atlanta, GA · Remote
$18 - $20/hr
The candidate in this role will be handling support via phone, chat, and tickets. Password resets ... Desk (SD) colleagues This position creates Major Incident Notifications (MINs/SIAs) to resolve ...
Atlanta, GA · Remote
$17 - $20/hr
The candidate in this role will be handling support via phone, chat, and tickets. Password resets ... Desk (SD) colleagues This position creates Major Incident Notifications (MINs/SIAs) to resolve ...
Quick apply
Atlanta, GA · Remote
$17 - $20/hr
The candidate in this role will be handling support via phone, chat, and tickets. Password resets ... Desk (SD) colleagues This position creates Major Incident Notifications (MINs/SIAs) to resolve ...
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer ...
The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer ...
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Carrollton, TX · On-site
$18/hr
Front Desk Admin * Location: Carrollton, TX 75007 * Pay Rate: $18.00/hr Role Summary As the Front ... live chat. Core Responsibilities * Bilingual Requirement: Must be 100% bilingual in Spanish and ...
New
Carrollton, TX · On-site
$18/hr
Front Desk Admin * Location: Carrollton, TX 75007 * Pay Rate: $18.00/hr Role Summary As the Front ... live chat. Core Responsibilities * Bilingual Requirement: Must be 100% bilingual in Spanish and ...
New
Golden, CO · On-site
$20.75 - $28/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Golden, CO · On-site
$20.75 - $28/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and ... chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause ...
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and ... chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause ...
Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk.
Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk.
Provides help desk assistance and direction on Chat to dealership service, parts and warranty departments fielding general inquiries regarding vehicle maintenance, service or repair. * Provides ...
Provides help desk assistance and direction on Chat to dealership service, parts and warranty departments fielding general inquiries regarding vehicle maintenance, service or repair. * Provides ...
Smyrna, TN · Hybrid
$25/hr
This role supports daily help desk operations and plays a key role in onboarding and supporting ... Provide live chat support to dealership personnel, addressing inquiries related to vehicle ...
Smyrna, TN · Hybrid
$25/hr
This role supports daily help desk operations and plays a key role in onboarding and supporting ... Provide live chat support to dealership personnel, addressing inquiries related to vehicle ...
Tucson, AZ · On-site
$19 - $25.50/hr
Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Responsibilities: * Troubleshoot software, hardware and ...
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Tucson, AZ · On-site
$19 - $25.50/hr
Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Responsibilities: * Troubleshoot software, hardware and ...
Tucson, AZ · On-site
$19 - $25.50/hr
Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Responsibilities: * Troubleshoot software, hardware and ...
Quick apply
Tucson, AZ · On-site
$19 - $25.50/hr
Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Responsibilities: * Troubleshoot software, hardware and ...
$19.50 - $26.25/hr
We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work ... Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
$19.50 - $26.25/hr
We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work ... Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
South Jordan, UT · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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South Jordan, UT · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
Washington, DC · On-site
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
Washington, DC · On-site
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
Durham, NC · On-site
$19.75 - $27/hr
OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...
Durham, NC · On-site
$19.75 - $27/hr
OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.
A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.
To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.
$19.50 - $26.25/hr
Other
Posted 28 days ago
The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
Document customer interactions
Resolve customer reported issues
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