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Chat Desk Jobs (NOW HIRING)

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

Insight Global

Help Desk Support Specialist

Chattanooga, TN · On-site

$25 - $26/hr

  • Medical

  • Dental

  • Vision

Help Desk Support Specialist Location: Chattanooga, TN Duration: 3-Month Contract, potential for ... Deliver IT support via phone, chat, and ticketing portal * Manage user accounts and access-related ...

New

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: Troubleshoot software, hardware and ...

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: Troubleshoot software, hardware and ...

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: Troubleshoot software, hardware and ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Analyst will troubleshoot hardware, software, access, and application-related ... Serve as the first point of contact for IT support requests received via phone, email, chat, and ...

TEKsystems

Service Desk Analyst

Nashville, TN

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: Troubleshoot software, hardware and ...

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack. Job Responsibilities: * Troubleshoot software, hardware and ...

TEKsystems

Service Desk Analyst

Dallas, TX

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Analyst (Entry-Level)Overview We are seeking a customer-focused Service Desk Analyst ... Chat support * VPN troubleshooting * Wi-Fi and network connectivity troubleshooting * Ticketing ...

ADP - RNOOID0032560661

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Remote Front Desk Assistant

Omaha, NE · Remote

$30 - $35/hr

Respond to client inquiries via email and chat. Perform data entry and maintain digital filing systems. Requirements: 2+ years of front desk or receptionist experience. Excellent phone etiquette and ...

New

Essnova Solutions, Inc.

Service Desk Lead

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...

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All JobsChat Desk Jobs

Chat Desk information

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$12

$23

$33

How much do chat desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for chat desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

More about Chat Desk jobs

What cities are hiring for Chat Desk jobs?

Cities with the most Chat Desk job openings:

What are the most commonly searched types of Chat Desk jobs?

The most popular types of Chat Desk jobs are:

What states have the most Chat Desk jobs?

States with the most job openings for Chat Desk jobs include:

What job categories do people searching Chat Desk jobs look for?

The top searched job categories for Chat Desk jobs are:

Chat Desk jobs near you
Infographic showing various Chat Desk job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk

Key Technical Resources Inc

Alpharetta, GA • On-site

$19.50 - $26.25/hr

Other

Re-posted 5 days ago

Job description

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.

Responsibilities for Help Desk Technician

Manage Help Desk tickets in a timely manner

Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved

Document customer interactions

Resolve customer reported issues