Alpharetta, GA · On-site
$19.50 - $26.25/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
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Alpharetta, GA · On-site
$19.50 - $26.25/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer ...
The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer ...
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
Alpharetta, GA · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Pittsburgh, PA · On-site +1
$20 - $27.25/hr
UPMC is hiring a full-time Help Desk Support Analyst- Associate to join their Help Desk IT team ... Provide customer support by phone and chat. Troubleshoot and document technical issues. Protect ...
Pittsburgh, PA · On-site +1
$20 - $27.25/hr
UPMC is hiring a full-time Help Desk Support Analyst- Associate to join their Help Desk IT team ... Provide customer support by phone and chat. Troubleshoot and document technical issues. Protect ...
Golden, CO · On-site
$20.75 - $28/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Golden, CO · On-site
$20.75 - $28/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
$18 - $20/hr
The Service Desk Analyst will troubleshoot hardware, software, access, and application-related ... Serve as the first point of contact for IT support requests received via phone, email, chat, and ...
$18 - $20/hr
The Service Desk Analyst will troubleshoot hardware, software, access, and application-related ... Serve as the first point of contact for IT support requests received via phone, email, chat, and ...
Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk.
Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk.
South Jordan, UT · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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South Jordan, UT · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
$16 - $20.50/hr
The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems ...
$16 - $20.50/hr
The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems ...
$14.75 - $19/hr
The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems ...
$14.75 - $19/hr
The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems ...
Charleston, WV · On-site
$19.50 - $26.25/hr
We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work ... Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Charleston, WV · On-site
$19.50 - $26.25/hr
We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work ... Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
Washington, DC · On-site
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
Washington, DC · On-site
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
Washington, DC · On-site
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
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Washington, DC · On-site
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
Washington, DC · On-site
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
Washington, DC · On-site
The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ... Resolve inbound calls and chats before disconnecting end user the call or chat. * Develop ...
Campus, IL · On-site
$19 - $23.25/hr
Service Desk Representative Department: Support Services Location: Riedman Campus - 100 Kings ... Provide outstanding telephone, email, and chat support to our internal and external end users.
Campus, IL · On-site
$19 - $23.25/hr
Service Desk Representative Department: Support Services Location: Riedman Campus - 100 Kings ... Provide outstanding telephone, email, and chat support to our internal and external end users.
Golden, CO · On-site
$20.75 - $28/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Quick apply
Golden, CO · On-site
$20.75 - $28/hr
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
MD · On-site
The Service Desk Technician serves as the first point of contact for end users requiring technical ... chat, and the organization's IT Service Management (ITSM) platform. Working within an ITIL-based ...
MD · On-site
The Service Desk Technician serves as the first point of contact for end users requiring technical ... chat, and the organization's IT Service Management (ITSM) platform. Working within an ITIL-based ...
Albuquerque, NM · On-site
$28.21/hr
Provide comprehensive Phone & Chat Support for the efficient resolution of incidents & requests of end-users. * Partner with other IT teams in the development, testing & implementation of ...
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Albuquerque, NM · On-site
$28.21/hr
Provide comprehensive Phone & Chat Support for the efficient resolution of incidents & requests of end-users. * Partner with other IT teams in the development, testing & implementation of ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.
A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.
To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.
$19.50 - $26.25/hr
Other
Posted 15 days ago
The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
Document customer interactions
Resolve customer reported issues
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