Alpharetta, GA · On-site
$19.50 - $26.25/hr
The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or
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Alpharetta, GA · On-site
$19.50 - $26.25/hr
The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or
Manhattan, NY · On-site
$17 - $22.75/hr
Live Chat Agent The Live Chat Agent is responsible for providing real‑time support to customers through online chat platforms. This role is ideal for someone who communicates clearly, types quickly,
Manhattan, NY · On-site
$17 - $22.75/hr
Live Chat Agent The Live Chat Agent is responsible for providing real‑time support to customers through online chat platforms. This role is ideal for someone who communicates clearly, types quickly,
Elkhart, IN · On-site
Patrick Industries is hiring an experienced, full-time Service Desk Technician to join our growing IT Department . The Service Desk Technician provides support to internal customers via phone, email,
Elkhart, IN · On-site
Patrick Industries is hiring an experienced, full-time Service Desk Technician to join our growing IT Department . The Service Desk Technician provides support to internal customers via phone, email,
Columbus, OH · On-site
$20 - $21/hr
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While
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Columbus, OH · On-site
$20 - $21/hr
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While
Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 - Onsite Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service
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Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 - Onsite Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service
Tampa, FL · On-site
$109K - $142K/yr
IVR/Chat Developer (Amelia) Location: San Antonio TX/Plano TX/Phoenix AZ/Tampa FL/Chesapeake VA/Colorado Springs CO (Onsite) Full Time Employment Must Have Technical/Functional Skills • The candidate
Tampa, FL · On-site
$109K - $142K/yr
IVR/Chat Developer (Amelia) Location: San Antonio TX/Plano TX/Phoenix AZ/Tampa FL/Chesapeake VA/Colorado Springs CO (Onsite) Full Time Employment Must Have Technical/Functional Skills • The candidate
Alpharetta, GA · On-site
$20 - $21/hr
Title: IT Support / Service Desk Agent Location: Alpharetta, GA 30005 - Onsite Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service
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Alpharetta, GA · On-site
$20 - $21/hr
Title: IT Support / Service Desk Agent Location: Alpharetta, GA 30005 - Onsite Duration: 12 Months + Extensions The Service Desk Agent is the first point of contact for users who call our IT Service
Plano, TX · On-site
$115K - $150K/yr
IVR/Chat Developer (Amelia) Location: San Antonio TX/Plano TX/Phoenix AZ/Tampa FL/Chesapeake VA/Colorado Springs CO (Onsite) Full Time Employment Must Have Technical/Functional Skills • The candidate
Plano, TX · On-site
$115K - $150K/yr
IVR/Chat Developer (Amelia) Location: San Antonio TX/Plano TX/Phoenix AZ/Tampa FL/Chesapeake VA/Colorado Springs CO (Onsite) Full Time Employment Must Have Technical/Functional Skills • The candidate
Phoenix, AZ · On-site
$119K - $155K/yr
IVR/Chat Developer (Amelia) Location: San Antonio TX/Plano TX/Phoenix AZ/Tampa FL/Chesapeake VA/Colorado Springs CO (Onsite) Full Time Employment Must Have Technical/Functional Skills • The candidate
Phoenix, AZ · On-site
$119K - $155K/yr
IVR/Chat Developer (Amelia) Location: San Antonio TX/Plano TX/Phoenix AZ/Tampa FL/Chesapeake VA/Colorado Springs CO (Onsite) Full Time Employment Must Have Technical/Functional Skills • The candidate
Golden, CO · On-site
$20.75 - $28/hr
Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not
Golden, CO · On-site
$20.75 - $28/hr
Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not
$21 - $28.75/hr
Position: EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing
$21 - $28.75/hr
Position: EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email,
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email,
South Jordan, UT · On-site
$20 - $22/hr
Title: IT Technical Support Location: South Jordan, UT Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat
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South Jordan, UT · On-site
$20 - $22/hr
Title: IT Technical Support Location: South Jordan, UT Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat
Charleston, WV · On-site
$19.50 - $26.25/hr
We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location. Role : Service Desk Support Location : Charleston, WV Mode Of
Charleston, WV · On-site
$19.50 - $26.25/hr
We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location. Role : Service Desk Support Location : Charleston, WV Mode Of
Washington, DC · On-site
Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have
Washington, DC · On-site
Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have
Buffalo, NY · On-site
$18 - $20/hr
Chat Ticketing Support Representative - Buffalo, NY Join the LEC Family-where connection, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full-service contact
Buffalo, NY · On-site
$18 - $20/hr
Chat Ticketing Support Representative - Buffalo, NY Join the LEC Family-where connection, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full-service contact
Washington, DC · On-site
Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have
Quick apply
Washington, DC · On-site
Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have
Buffalo, NY · On-site
$18 - $20/hr
Chat Ticketing Support Representative - Buffalo, NY Join the LEC Family--where connection, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full-service contact
Buffalo, NY · On-site
$18 - $20/hr
Chat Ticketing Support Representative - Buffalo, NY Join the LEC Family--where connection, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full-service contact
Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have
Essnova Solutions, Inc. is an Inc. 500 powerhouse and SBA 8(a)/HUBZone-certified small business. We are on the hunt for leaders that are ready to shape the future of federal contracting. We have
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.
A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.
To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.
