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Chat Desk Jobs in Raleigh, NC (NOW HIRING)

Creo

Service Desk Analyst, Level 1

Durham, NC

$18.50 - $25.25/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

OVERVIEW This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry. This ...

Duke University

Service Desk Analyst II

Durham, NC

$18.50 - $25.25/hr

Service Desk Analyst II Work Arrangement: On-Site Requisition Number: 270821 Regular or Temporary ... Essential Job Duties Provide technical support via phone, chat, web, email, and in-person for ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The ... Provide technical support via phone, chat, web, email, and in-person for accounts, networking ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... Provide technical support via phone, chat, web, email, and in-person for accounts, networking ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...

Yochana

Service Desk L1

Morrisville, NC

$19.25 - $26.25/hr

• Provide first-level technical support via phone, email, chat, or ticketing tools (Jira ... Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support ...

Belcan

Deskside Technician (IT)

Clayton, NC · On-site

$23 - $25/hr

You will also utilize remote access to client PCs to resolve complex issues and process and manage customer contacts using telephone, web, email, chat or by the Service Desk ticketing system. This ...

Belcan

Deskside Technician (IT)

Clayton, NC · On-site

$23 - $25/hr

You will also utilize remote access to client PCs to resolve complex issues and process and manage customer contacts using telephone, web, email, chat or by the Service Desk ticketing system. This ...

LifeWise Academy

Volunteer

Cary, NC · On-site

Pull up a chair or walk around the room during activities and chat * Assist with classroom ... Relocate the student to another desk (away from other students) if the inappropriate behavior ...

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All JobsChat Desk JobsChat Desk Jobs in Raleigh, NC

Chat Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do chat desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for chat desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a Chat Desk job?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

Is chat desk legit?

Chat Desk is a customer service role that involves handling live chat support for companies. It is a legitimate job opportunity, often requiring good communication skills and familiarity with chat platforms, but applicants should research specific employers to verify their credibility before applying.

What does a typical day look like for someone working at a Chat Desk?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What is a chat desk?

A chat desk is a customer service role where agents communicate with customers via live chat platforms to provide support, answer questions, and resolve issues. The job typically requires good communication skills, familiarity with chat software, and the ability to handle multiple conversations simultaneously.

What is a chat desk job?

A chat desk job involves providing customer support or assistance through live chat platforms. Employees typically respond to inquiries, resolve issues, and offer information in real-time using computer software, often requiring good communication skills and familiarity with chat tools. The role may involve working in shifts and maintaining a professional online presence.

How much does Chatdesk pay?

Chatdesk customer support agents typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. The role often involves remote work, requiring strong communication skills and familiarity with customer service tools.

What are the key skills and qualifications needed to thrive in the Chat Desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Raleigh, NC? For Chat Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Desk jobs in Raleigh, NC look for? The top searched job categories for Chat Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Desk jobs? Cities near Raleigh, NC with the most Chat Desk job openings:
Chat Desk jobs near you
Service Desk Analyst, Level 1

Service Desk Analyst, Level 1

Creo

Durham, NC

$18.50 - $25.25/hr

Other

Posted 26 days ago

Job description

JOB DESCRIPTION OVERVIEW

This person is responsible for providing first-level support for all incoming service desk support requests via phone, chat and email, supporting clients in the Life Sciences industry.  This team member will be motivated to provide every client with an exceptional support experience and deliver above and beyond support across every interaction.

To be successful in role, you must be articulate, understand how to adjust your interaction style to a wide range of personalities, and always maintain an upbeat and positive demeanor.

POSITION RESPONSIBILITIES

  • Receives incoming support requests via phone, chat and email

  • Triage and create tickets in the ticketing system

  • Monitor and follow up on tickets in the service desk queue

  • Monitor and follow up on requests in the email queue

  • Provide resolution and assistance for standard operating system issues

  • Provide resolution and assistance to standard supported applications:  Microsoft 365, Sharepoint, Chrome, Edge, and a variety of other supported applications and systems

  • Provide typical Level 1 support on ticket types including; password resets, printer mapping, file share mapping, calendar and email support, software updates and installations, user provisioning and similar support items

  • Assign tickets for escalation or resolution related IT groups

QUALIFICATIONS, SKILLS, AND EXPERIENCE

  • 1-2 years’ experience in a support role

  • Excellent customer service skills

  • Bachelor’s degree

  • Excellent verbal and written communication skills

  • Experience with Microsoft 365

  • Ability to work independently and as part of a team

  • Ability to troubleshoot hardware and software problems

  • Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

  • A+ certification or Network+ certification preferred

  • Experience in Healthcare or Life Sciences preferred

  • Mac OS support preferred

  • Located in Raleigh/Durham, NC area

Please note: This application may be reviewed in part by automated systems to help identify qualified candidates.

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