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Chat Desk Jobs in Raleigh, NC (NOW HIRING)

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... Provide technical support via phone, chat, web, email, and in-person for accounts, networking ...

Duke University

Service Desk Analyst II

Durham, NC

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The ... Provide technical support via phone, chat, web, email, and in-person for accounts, networking ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...

kgs

Help Desk Representative 2

Durham, NC · On-site

$17 - $21.75/hr

See the SME Team Chat Shared Folder there is an "ALL HANDS-ON Deck" folder * see " ALL HANDS-ON ... ATHD (Assistive Technology Help Desk) - One designated SME - Work closely with the Call Center ...

LifeWise Academy

Volunteer

Cary, NC · On-site

Pull up a chair or walk around the room during activities and chat * Assist with classroom ... Relocate the student to another desk (away from other students) if the inappropriate behavior ...

Fairview

Technical Systems Support

Raleigh, NC · On-site

Serve as an escalation point for advanced technical support requests via phone, email, chat, or in ... help desk support experience. 3-5 Years Tech Support Experience with Cyber Security a plus ...

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All JobsChat Desk JobsChat Desk Jobs in Raleigh, NC

Chat Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do chat desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for chat desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a Chat Desk job?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a typical day look like for someone working at a Chat Desk?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the Chat Desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Raleigh, NC? For Chat Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Desk jobs in Raleigh, NC look for? The top searched job categories for Chat Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Desk jobs? Cities near Raleigh, NC with the most Chat Desk job openings:
Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Raleigh, NC as of July 2026, with employment types broken down into 68% Full Time, 11% Part Time, and 21% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
Service Desk Analyst II

Service Desk Analyst II

Duke Clinical Research Institute

Durham, NC • On-site

$18.50 - $25.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Analyst II - Duke University OIT

Be You. Be Bold. Choose Duke.

Be You. Introduction

The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to join our frontline support team. You will provide exceptional customer service and technical assistance to the Duke community across phone, chat, email, and in-person support channels at The LINK. This position is onsite in Durham with rotating schedules to support campus needs.

Standard Hours:

* Monday-Friday, 8:00 AM - 5:00 PM

One week per month:

* Monday-Thursday, 10:00 AM - 7:00 PM

Minimum Requirements
  • Associate degree in a computer-related field or 2-3 years of relevant IT support experience, or equivalent.
  • Strong customer service orientation and professional communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Smartphone required for MFA and communication tools.
Preferred Qualifications
  • Familiarity with Duke's IT environment or similar higher-education IT support.
  • Experience using ServiceNow or comparable incident management systems.
  • Troubleshooting skills for Windows, macOS, and basic Linux/UNIX.
  • Understanding of networking, VPN, email clients, calendaring tools, and web technologies.
  • Ability to support enterprise services such as Duke Unlock, MFA/DUO, and device management tools.
  • Diagnostic skills for hardware and software.
  • Understanding of ITIL-based processes.
  • Ability to use and adapt to AI tools for troubleshooting and workflow automation.
Other Requirements
  • Strong organizational and multitasking abilities.
  • Dependable, self-motivated, and adaptable to evolving technologies.
  • Ability to supervise undergraduate student workers at the walk-up desk.
  • Commitment to documentation standards, SOPs, and security policies.
Position Type

Onsite - Work performed on-site at Duke University.

Be Bold. Essential Job Duties
  • Provide technical support via phone, chat, web, email, and in-person for accounts, networking, operating systems, enterprise apps, and supported software.
  • Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA compliance.
  • Communicate status and resolutions directly with customers.
  • Leverage AI-powered tools to enhance troubleshooting accuracy and efficiency.
  • Follow up with users and resolver groups to ensure timely progress.
  • Recommend improvements to knowledge base articles and internal processes.
  • Serve as communication relay during major service outages.
  • Guide and supervise undergraduate workers at the walk-up desk.
  • Use tools such as Splunk, PowerShell, and dashboards to investigate issues.
  • Support student hardware/software issues including Duke's loaner laptop program.
  • Process rental equipment checkouts and returns using WebCheckout.
  • Participate in meetings, trainings, and service improvement initiatives.
  • Perform other related duties as assigned.
Choose Duke. Why Join Us

Duke's Office of Information Technology (OIT) provides critical IT services supporting teaching, research, and operations across the university. As a Service Desk Analyst II, you will play a key role in delivering high-quality support in a dynamic, collaborative, and service-focused environment.


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


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