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Chat Desk Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Provide first & second-level technical support via phone, email, chat, and ticketing systems ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Provide first amp; second-level technical support via phone, email, chat, and ticketing systems ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

Apptad, Inc.

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Title : Service Desk Location : Cary, NC(Onsite) Responsibilities :- • Provide hardware ... chat for customer's end users • Route problems to internal 2nd and 3rd level IT support staff ...

CYNET SYSTEMS

Service Desk Technician

Cary, NC · On-site

$15 - $20/hr

Client. or Diploma). * 2-3 years of help desk, voice customer service, and support experience with ... and chat for end users. * Route problems to internal 2nd and 3rd level IT support staff.

Canvas Homes

Hey Raleigh, Wanna Chat?

Raleigh, NC · On-site

$70K - $200K/yr

You'll be making calls, meeting with investors, networking, and checking out properties -- you won't be stuck behind a desk all day. * We have a solid onboarding and training program to help you get ...

Artech Information System LLC

Desktop Support Level 1

Cary, NC · On-site

$18.75 - $23.75/hr

Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based) Should ... Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for ...

LifeWise Academy

Volunteer

Cary, NC · On-site

Pull up a chair or walk around the room during activities and chat * Assist with classroom ... Relocate the student to another desk (away from other students) if the inappropriate behavior ...

blackapple

Helpdesk Support / L1 Support role

Cary, NC · On-site

$10/hr

Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email ...

Dr Lane & Associates

Patient Service Represent

Fuquay Varina, NC · On-site

$14.50 - $18.50/hr

Answers, directs, and responds to chat line for lanedds.com & ncoso.com * Consistently monitors any ... A minimum of 2 years of Dental front desk experience required * Denticon and/or Dolphin experience ...

Collabera

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Strong analytical skills and quality conscious Should work in 24/7 rotational shift timing Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of ...

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

... Web Chat Support * Networking & Telecommunications * Troubleshooting * Ticketing System * Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the Help Desk ...

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All JobsChat Desk JobsChat Desk Jobs in Raleigh, NC

Chat Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do chat desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Raleigh, NC?

For Chat Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Chat Desk jobs in Raleigh, NC look for?

The top searched job categories for Chat Desk jobs in Raleigh, NC are:

Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 80% In-person, 8% Hybrid, and 12% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Service desk Analyst

Noblesoft Technologies

Morrisville, NC • On-site

$18 - $21/hr

Contractor

Re-posted 15 hours ago

Job description

Role – Service desk Analyst

Location – Morrisville, NC Onsite

Job Description

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • 3-4 yrs of university education post High school (B.Sc. or Diploma).
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.