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Chat Desk Jobs in Raleigh, NC (NOW HIRING)

VDart

Service Desk

Morrisville, NC · On-site

Service Desk L1 with Spanish language Morrisville NC (Onsite) 22/hour Job Purpose * To resolve ... email/chat within agreed SLA. (25%) * Adhere to quality standards (voice and accent, tech ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). * Troubleshoot Windows 11 issues including login problems, performance issues, system ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Provide first & second-level technical support via phone, email, chat, and ticketing systems ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Provide first amp; second-level technical support via phone, email, chat, and ticketing systems ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

• Provide first-level technical support via phone, email, chat, or ticketing tools (Jira ... Eligibility, Knowledge, Skills & Experience • 1-5 years in a Service Desk or in an IT Support ...

Artech Information System LLC

Desktop Support Level 1

Cary, NC · On-site

$18.75 - $23.75/hr

Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based) Should ... Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for ...

LifeWise Academy

Volunteer

Cary, NC · On-site

Pull up a chair or walk around the room during activities and chat * Assist with classroom ... Relocate the student to another desk (away from other students) if the inappropriate behavior ...

Sharecare

Lead Customer Service Rep

Raleigh, NC · On-site

... chat, email, or fax.?? * Provide support for the customer service team through the manning and operation of the Help Desk.?? * Serving as a resource and assisting the team of Customer Service ...

Fairview

Technical Systems Support

Raleigh, NC · On-site

Serve as an escalation point for advanced technical support requests via phone, email, chat, or in ... help desk support experience. 3-5 Years Tech Support Experience with Cyber Security a plus ...

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All JobsChat Desk JobsChat Desk Jobs in Raleigh, NC

Chat Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do chat desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Raleigh, NC? For Chat Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Desk jobs in Raleigh, NC look for? The top searched job categories for Chat Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Desk jobs? Cities near Raleigh, NC with the most Chat Desk job openings:
Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 68% Full Time, 18% Part Time, and 14% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Service Desk

VDart

Morrisville, NC • On-site

Other

Re-posted 17 days ago

Job description

Service Desk L1 with Spanish language
Morrisville NC (Onsite)
22/hour
Job Purpose
  • To resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.
Key Responsibilities
  • Provide level 1 remote desktop support to resolve tickets and handle hardware, software, and network issues via telephone/email/chat within agreed SLA. (25%)
  • Adhere to quality standards (voice and accent, tech monitoring), regulatory requirements, and company policies. (20%)
  • Ensure positive customer experience and CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%)
  • Maintain high login efficiency (availability) for customers. (15%)
  • Update worklogs and follow shift/escalation processes to escalate complex problems to appropriate support specialists or 2nd/3rd level IT support staff. (10%)
  • Work on value-added activities such as knowledge base updates and self-development. (10%)

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