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Chat Desk Jobs in Raleigh, NC (NOW HIRING)

... retention, chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

... retention, chat, and a bilingual team. Our Seasonal Customer Service Tele-Agents are key to ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical ... phone, email, or chat, including password resets, software installations, and hardware ...

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Chat Desk information

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How much do chat desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Raleigh, NC?

For Chat Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Chat Desk jobs in Raleigh, NC look for?

The top searched job categories for Chat Desk jobs in Raleigh, NC are:

Infographic showing various Chat Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 80% In-person, 8% Hybrid, and 12% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

SENIOR LIBRARIAN (ADULT SERVICES MANAGER) - SOUTHWEST REGIONAL - 40005976

Durham County

Durham, NC • On-site

Full-time

Posted 12 days ago


Key responsibilities

  • Supervises, directs, and evaluates Adult Service staff, including handling employee concerns, directing work, and completing performance appraisals.

  • Coordinates adult programming through planning, scheduling, delegation, partnerships, and contract development.

  • Provides library services to patrons via phone, online chat, email, and in person, ensuring high levels of customer service.


Job description

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields-giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.
DEPARTMENT:
Library
DATE POSTED:
August 26, 2026
CLOSING DATE:
September 9, 2026
HIRING RANGE:
$59,879 - $63,570
POSITION NUMBER:
40005976
JOB TYPE:
Full-Time, 37.5 hrs/week, Non-Exempt
GENERAL DESCRIPTION:
Durham County Library is seeking an innovative and forward-thinking library professional to lead the Adult Services Unit at the Southwest Regional Library. The Senior Librarian will oversee adult services, including resources, programs, and outreach. This role operates with significant independence under the supervision of the Southwest Regional Library Manager. While primarily based at the Southwest Regional Library, the selected candidate may also be assigned to support other library locations as needed, including participation in a regular Sunday rotation at the Main Library.
DUTIES AND RESPONSIBILITIES:
  • Supervises, directs, and evaluates Adult Service staff, processes employee concerns and problems, directs work, counsels, disciplines, and completes employee performance appraisals.
  • Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
  • Performs professional and administrative library work by developing and providing library-based services and programs that support the library's strategic plan.
  • Coordinates adult programming through planning, scheduling, delegation, partnerships, contract development, and facilitation.
  • Duties also include providing services via phone, online chat, email and in person while providing a high and consistent level of customer service.
  • Works at the information desk, answers research, informational, reader's advisory, and technology queries with a high degree of accuracy
  • Works at the circulation and children's desks as part of the cross-scheduling training as assigned.
  • Assists library patrons with computer use and library technology
  • Records program statistics, compiles and submits monthly reports
  • Prepares and monitors unit budget
  • Develops proactive relationships with appropriate community organizations.
  • Serves on the regional library management team and other committees as assigned.
  • Serves as Manager on Duty (MOD) one evening per week, on a weekend rotation, and other times as needed.
  • Provides excellent customer service in a team-based environment.
  • Performs related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Thorough knowledge of the purposes, principles, and practices of public library administration
  • Knowledge of the principles and methods of supervision, management, and training and should possess demonstrated experience supervising professionals and support staff
  • Knowledge of various types of informational materials and methods of organizing materials and information
  • Knowledge of current and emerging technologies coupled with a working knowledge of both library computer systems and electronic resources and databases
  • Experience planning, implementing, and evaluating programs for a wide variety of customers
  • Ability to analyze problems, recommend solutions, and make decisions
  • Ability to prioritize and manage multiple projects simultaneously
  • Ability to work pleasantly and effectively with people of all ages and to maintain effective working relationships with the public and other employees
  • Ability to understand and interpret library rules, policies and procedures
  • Commitment to excellence in customer service

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Master's Degree in Library Science or related discipline
  • One year of professional library or related experience or an equivalent combination of education, training, and experience

PREFERRED QUALIFICATIONS:
  • Supervisory experience and considerable public library experience
  • Spanish language and speaking skills

AMERICANS WITH DISABILITIES ACT COMPLIANCE:
Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
BACKGROUND CHECK STATEMENT:
This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.