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Chat Desk Jobs in Raleigh, NC (NOW HIRING)

Dr Lane & Associates

Patient Service Represent

Fuquay Varina, NC · On-site

$14.50 - $18.50/hr

Answers, directs, and responds to chat line for lanedds.com & ncoso.com * Consistently monitors any ... A minimum of 2 years of Dental front desk experience required * Denticon and/or Dolphin experience ...

Dr Lane & Associates

Patient Service Represent

Fuquay Varina, NC · On-site

$14.50 - $18.50/hr

Answers, directs, and responds to chat line for lanedds.com & ncoso.com * Consistently monitors any ... A minimum of 2 years of Dental front desk experience required * Denticon and/or Dolphin experience ...

Collabera

Helpdesk Analyst L1

Cary, NC

$19 - $26/hr

Strong analytical skills and quality conscious Should work in 24/7 rotational shift timing Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

Resolve product or service problems across multiple communication streams (email, help desk tickets, chat, web sessions, and phone calls). Maintain the help desk ticketing system, proactively ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users ... Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ...

Highwoods

Customer Experience Specialist

Raleigh, NC · On-site

$17.25 - $21.75/hr

Manage customer service requests across phone, email, chat, and web channels, delivering a high ... During planned or unplanned absences, fully assume front-desk operations, including multi-line ...

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Showing results 21-40

All JobsChat Desk JobsChat Desk Jobs in Raleigh, NC

Chat Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do chat desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a chat desk?

A Chat Desk job involves assisting customers through live chat by answering questions, resolving issues, and providing information about products or services. Chat Desk agents typically handle multiple conversations simultaneously, ensuring prompt and efficient responses. Strong communication skills, fast typing, and problem-solving abilities are essential for success in this role.

What does a chat desk do?

A typical day for a Chat Desk agent involves handling multiple customer chats simultaneously, troubleshooting issues, and delivering prompt, accurate responses through online messaging platforms. You’ll be expected to follow established scripts and guidelines while personalizing your approach to ensure customer needs are met. The work is usually fast-paced, and you may collaborate closely with supervisors or technical teams to resolve complex cases. Regular feedback, training sessions, and opportunities for skill development are common aspects of this environment, helping agents stay updated and grow in their careers.

What are the key skills and qualifications needed to thrive in the chat desk position, and why are they important?

To thrive as a Chat Desk agent, you need strong customer service skills, rapid typing abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with chat support platforms, ticketing systems, and CRM software is often required, and some employers may prefer candidates with basic IT support certifications. Excellent written communication, empathy, and problem-solving skills set top performers apart in this role. These abilities are essential for efficiently addressing customer inquiries, ensuring high satisfaction, and maintaining a positive company reputation.

What are popular job titles related to Chat Desk jobs in Raleigh, NC? For Chat Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Chat Desk jobs in Raleigh, NC look for? The top searched job categories for Chat Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Chat Desk jobs? Cities near Raleigh, NC with the most Chat Desk job openings:
Chat Desk jobs near you
Infographic showing various Chat Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 68% Full Time, 18% Part Time, and 14% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Patient Service Represent

Lane & Associates Family Dentistry

Fuquay Varina, NC • On-site

$14.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Patient Service Representative

We are seeking an experienced and friendly Patient Service Representative (PSR) to join our team at our Fuquay Main office. This role is ideal for someone who enjoys connecting with patients and our dental teams to create the ideal patient experience.

Overall Responsibility: The Patient Service Representative (PSR) acts as a central administrative liaison, bridging communication between patients and the dental office to support a seamless and positive patient experience.

Key Tasks & Responsibilities:

  • Maintains professional & positive attitude when answering calls & patient/office interaction
  • Actively listens to patient concerns or needs and forwards information to Office Manager, Regional Director, & Training & Development Manager, & Sr. PSR
  • Answers, directs, and provides information and assistance to all callers
  • Answers, directs, and responds to all emails from info@lanedds.com & info@ncoso.com
  • Answers, directs, and responds to chat line for lanedds.com & ncoso.com
  • Consistently monitors any voicemail messages for prompt response
  • Contacts all potential new patients from all marketing events
  • Contacts all promotional requests received online and schedules accordingly
  • Keeps up to date with all promotions, new providers schedule and location
  • Documents all interactions in appropriate system, updates call log and promotion log
  • Other duties as assigned

Skills & Attributes:

  • Excellent planning, analytical, problem solving, and organizational skills
  • Strong interpersonal and communication skills
  • Possess a positive attitude and top-notch customer service skills
  • Work efficiently in a rapidly changing environment
  • Professional appearance and manner
  • Computer proficiency

Job Specifications:

  • High School Diploma or GED
  • A minimum of 2 years of Dental front desk experience required
  • Denticon and/or Dolphin experience is preferred
  • Bilingual (English/Spanish) is a plus
  • Ability to lift 15-20lbs

Please note this position is in office - not remote.

Why You'll Love Working Here:

  • Competitive pay!
  • Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
  • 401(k) Employer Contribution Plan (after 90 days!)
  • Quarterly Performance Bonus Opportunities!
  • Employee Assistance Program!
  • Uniform Allowance!
  • Paid Time Off & Paid Holidays!
  • Fridays off at 2 PM!
  • Volunteer opportunities with our Smile Squad to earn awesome prizes!
  • Fun team events, giveaways & social campaigns year-round!
  • Birthday and Work Anniversary surprises sent directly from our owners!
  • Employee discounts at major retailers!
  • And so much more!

Apply