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Help Desk Tier 2 Jobs in Raleigh, NC (NOW HIRING)

LC Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Customer and Operations Support - Service Desk Tier 1/2/3. Participate in proactive monitoring of ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

Either Webcam Interview or In Person The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ... ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout ...

City of Durham

Customer Engagement Agent

Durham, NC

$52K - $69K/yr

Receive and process in-person help desk tickets to all Technology Solutions divisions. Provide Tier ... Provide diagnostic information required for Tier 2 and 3 incidents for escalation to Senior ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

GovernmentJobs.com

Customer Engagement Agent

Durham, NC · On-site

$52K - $62K/yr

... help desk tickets to all Technology Solutions divisions. * Provide Tier 0 and Tier 1 end user ... Provide diagnostic information required for Tier 2 and 3 incidents for escalation to Senior ...

New

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

City of Durham, NC

Customer Engagement Agent

Durham, NC · On-site

$52K - $62K/yr

... help desk tickets to all Technology Solutions divisions. * Provide Tier 0 and Tier 1 end user ... Provide diagnostic information required for Tier 2 and 3 incidents for escalation to Senior ...

New

City of Durham, NC

Customer Engagement Agent

Durham, NC · On-site +1

$52K - $69K/yr

... Tier 2 and 3 incidents for escalation to Senior Technology Analyst and Technology Analysts as required. * Greet walk-in customers with technical issues and create Help Desk tickets as required.

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Help Desk Tier 2 information

See Raleigh, NC salary details

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How much do help desk tier 2 jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk tier 2 in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the most commonly searched types of Help Desk Tier 2 jobs in Raleigh, NC? The most popular types of Help Desk Tier 2 jobs in Raleigh, NC are:
What are popular job titles related to Help Desk Tier 2 jobs in Raleigh, NC? For Help Desk Tier 2 jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Raleigh, NC look for? The top searched job categories for Help Desk Tier 2 jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Tier 2 jobs? Cities near Raleigh, NC with the most Help Desk Tier 2 job openings:
Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Coordinator, Help Desk

LC Industries

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

  • EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
  • BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 
  • SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 
  • SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

 

ABOUT THIS ROLE

The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.

LOCATION AND SCHEDULE

Durham, NC

Monday-Friday 7:00 AM – 3:30PM

Occasional On-call weekend support, Occasional before and after-hour support

KEY RESPONSIBILITIES

  • Providing Tier 1 and Tier 2 IT support and managing help desk tickets
  • Customer service and technical support
  • Basic M365, Exchange, AD,  AzureAD, Entra administration
  • Remote management tools
  • Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
  • Hardware deployment & troubleshooting
  • End-user support for Win10/Win11
  • Maintaining system documentation and activity logs
  • Performing Windows operating system and Microsoft software updates

Physical

  • Lift 50 pounds: printers, servers, PCs

QUALIFICATIONS

  • Associate degree preferred.
  • Five years related work experience.
  • Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
  • Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.

 

Why LCI?

  • Purpose-driven company driven by principles, not profit
  • Reach your highest Potential: upward mobility, rewarded through hard work
  • Competitive salary and compensation
  • Basic Life Insurance at no cost to the employee
  • 401(k) with match and Surplus-Sharing Plans
  • Health, Dental, and Vision Insurance
  • Ten paid holidays annually
  • Paid Time Off (PTO)
  • On-site Health and Wellness program
  • Employee Assistance Program (EAP)

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