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Fulltime Help Desk Tier Two Jobs in Raleigh, NC (NOW HIRING)

LC Industries

Coordinator, Help Desk

Durham, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Customer and Operations Support - Service Desk Tier 1/2/3. Participate in proactive monitoring of ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ... ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout ...

City of Durham

Customer Engagement Agent

Durham, NC · On-site

$52K - $69K/yr

Receive and process in-person help desk tickets to all Technology Solutions divisions. Provide Tier ... Provide diagnostic information required for Tier 2 and 3 incidents for escalation to Senior ...

DecisionPoint | Cortek

Help Desk Support Technician

Durham, NC · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... 2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ...

DecisionPoint | Cortek

Help Desk Support Technician

Durham, NC

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... 2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

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Fulltime Help Desk Tier Two information

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How much do fulltime help desk tier two jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for fulltime help desk tier two in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

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Fulltime Help Desk Tier Two jobs near you

Coordinator, Help Desk

LC Industries

Durham, NC

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

  • EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
  • BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 
  • SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 
  • SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

 

ABOUT THIS ROLE

The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.

LOCATION AND SCHEDULE

Durham, NC

Monday-Friday 7:00 AM – 3:30PM

Occasional On-call weekend support, Occasional before and after-hour support

KEY RESPONSIBILITIES

  • Providing Tier 1 and Tier 2 IT support and managing help desk tickets
  • Customer service and technical support
  • Basic M365, Exchange, AD,  AzureAD, Entra administration
  • Remote management tools
  • Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
  • Hardware deployment & troubleshooting
  • End-user support for Win10/Win11
  • Maintaining system documentation and activity logs
  • Performing Windows operating system and Microsoft software updates

Physical

  • Lift 50 pounds: printers, servers, PCs

QUALIFICATIONS

  • Associate degree preferred.
  • Five years related work experience.
  • Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
  • Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.

 

Why LCI?

  • Purpose-driven company driven by principles, not profit
  • Reach your highest Potential: upward mobility, rewarded through hard work
  • Competitive salary and compensation
  • Basic Life Insurance at no cost to the employee
  • 401(k) with match and Surplus-Sharing Plans
  • Health, Dental, and Vision Insurance
  • Ten paid holidays annually
  • Paid Time Off (PTO)
  • On-site Health and Wellness program
  • Employee Assistance Program (EAP)

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