Program Manager
Raleigh, NC · On-site
... Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management ... Preferred : • 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is ...
Program Manager
Raleigh, NC · On-site
... Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management ... Preferred : • 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is ...
Proton System Administrator
Raleigh, NC · On-site
$60K - $70K/yr
Medical
Dental
Vision
Life
Retirement
PTO
You will provide escalated level knowledge, skills, and mentoring to onsite and help desk ... a Tier II or System Administrator role is required; One-year certificate from a college or ...
Proton System Administrator
Raleigh, NC · On-site
$60K - $70K/yr
Medical
Dental
Vision
Life
Retirement
PTO
You will provide escalated level knowledge, skills, and mentoring to onsite and help desk ... a Tier II or System Administrator role is required; One-year certificate from a college or ...
IT Help Desk Specialist - #4915
Durham, NC · On-site
$30 - $41/hr
Medical
Dental
Vision
Retirement
PTO
GRAIL currently runs two shifts and is moving to 24x7 in the fall. On call will rotate ... IT Help Desk. * Troubleshoot and resolve hardware, software, operating system, identity, and ...
IT Help Desk Specialist - #4915
Durham, NC · On-site
$30 - $41/hr
Medical
Dental
Vision
Retirement
PTO
GRAIL currently runs two shifts and is moving to 24x7 in the fall. On call will rotate ... IT Help Desk. * Troubleshoot and resolve hardware, software, operating system, identity, and ...
APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). Individual ...
Quick apply
APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). Individual ...
Customer Service Agents
Raleigh, NC · On-site
$15 - $20.25/hr
The role involves providing Tier I and Tier II IT help desk support through phone and email, ensuring customer satisfaction while troubleshooting and resolving technical issues. Responsibilities ...
Customer Service Agents
Raleigh, NC · On-site
$15 - $20.25/hr
The role involves providing Tier I and Tier II IT help desk support through phone and email, ensuring customer satisfaction while troubleshooting and resolving technical issues. Responsibilities ...
Tier 3 It Support Engineer
Raleigh, NC · Hybrid
$90K/yr
... service desk -- resolving escalated tickets, mentoring Tier 1 and 2 technicians, and working ... Mentor and train junior technicians, helping build team-wide technical capability Qualifications ...
New
Quick apply
Tier 3 It Support Engineer
Raleigh, NC · Hybrid
$90K/yr
... service desk -- resolving escalated tickets, mentoring Tier 1 and 2 technicians, and working ... Mentor and train junior technicians, helping build team-wide technical capability Qualifications ...
New
Customer Service Agents
Raleigh, NC · On-site
$13.75 - $18.50/hr
These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the ...
Quick apply
Customer Service Agents
Raleigh, NC · On-site
$13.75 - $18.50/hr
These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the ...
Service Desk or Helpdesk
$18.50 - $25/hr
Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...
Service Desk or Helpdesk
$18.50 - $25/hr
Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...
NC Help Desk Support Technician (Field/Onsite) (67575)
Durham, NC · On-site
$25.50/hr
... and desk phones. * Respond to all queries over the phone and via email. * Monitor ticket queue ... Minimum two (2) to five (5) years of experience as a Helpdesk Technician, ITS Specialist or similar ...
NC Help Desk Support Technician (Field/Onsite) (67575)
Durham, NC · On-site
$25.50/hr
... and desk phones. * Respond to all queries over the phone and via email. * Monitor ticket queue ... Minimum two (2) to five (5) years of experience as a Helpdesk Technician, ITS Specialist or similar ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Service Desk Job Location: Cary NC 27518 Job Type ... Fulltime Main Responsibilities • Provide effective IT support services across all clients both ...
Service Desk or Helpdesk
Cary, NC · On-site
$18.50 - $25/hr
Service Desk Job Location: Cary NC 27518 Job Type ... Fulltime Main Responsibilities • Provide effective IT support services across all clients both ...
Ev Charging Tier 2 Technician
$75/hr
Medical
Dental
Vision
Life
Retirement
Reports To: Sr Technical Support Manager This role requires a full-time onsite presence in Durham ... The EV Charging Tier 2 technician is an energetic problem solver as part of the site operations ...
Ev Charging Tier 2 Technician
$75/hr
Medical
Dental
Vision
Life
Retirement
Reports To: Sr Technical Support Manager This role requires a full-time onsite presence in Durham ... The EV Charging Tier 2 technician is an energetic problem solver as part of the site operations ...
Ev Charging Tier 2 Technician
Raleigh, NC · On-site
$75/hr
Medical
Dental
Vision
Life
Retirement
Reports To: Sr Technical Support Manager This role requires a full-time onsite presence in Durham ... The EV Charging Tier 2 technician is an energetic problem solver as part of the site operations ...
Ev Charging Tier 2 Technician
Raleigh, NC · On-site
$75/hr
Medical
Dental
Vision
Life
Retirement
Reports To: Sr Technical Support Manager This role requires a full-time onsite presence in Durham ... The EV Charging Tier 2 technician is an energetic problem solver as part of the site operations ...
Ev Charging Tier 2 Technician
$75/hr
Medical
Dental
Vision
Life
Retirement
Reports To: Sr Technical Support Manager This role requires a full-time onsite presence in Durham ... The EV Charging Tier 2 technician is an energetic problem solver as part of the site operations ...
Ev Charging Tier 2 Technician
$75/hr
Medical
Dental
Vision
Life
Retirement
Reports To: Sr Technical Support Manager This role requires a full-time onsite presence in Durham ... The EV Charging Tier 2 technician is an energetic problem solver as part of the site operations ...
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government ... Help Desk Administrtion experience. * Be able to exercise a high degree of discretion when ...
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government ... 2-4 years minimum Help Desk Administrtion experience.Be able to exercise a high degree of ...
Quick apply
... full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government ... 2-4 years minimum Help Desk Administrtion experience.Be able to exercise a high degree of ...
College Degree or Technical Training Job Type: Full Time Compensation: Technician 1 Surazal Systems ... We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ...
College Degree or Technical Training Job Type: Full Time Compensation: Technician 1 Surazal Systems ... We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ...
Network Engineer Tier 1 & 2
Cary, NC · On-site
College Degree or Technical Training Job Type: Full Time Compensation: Technician 1 Surazal Systems ... We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ...
Network Engineer Tier 1 & 2
Cary, NC · On-site
College Degree or Technical Training Job Type: Full Time Compensation: Technician 1 Surazal Systems ... We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ...
Service Desk Analyst
$18.25 - $25/hr
Participate in training opportunities and collaborate with team members to expand technical knowledge and skills. _____ Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk ...
Service Desk Analyst
$18.25 - $25/hr
Participate in training opportunities and collaborate with team members to expand technical knowledge and skills. _____ Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and ...
Fulltime Help Desk Tier Two information
See Raleigh, NC salary details
$12.38 - $14.25
2% of jobs
$14.25 - $16.12
6% of jobs
$16.12 - $17.99
12% of jobs
$18.52 is the 25th percentile. Wages below this are outliers.
$17.99 - $19.86
17% of jobs
The median wage is $21.36 / hr.
$19.86 - $21.73
16% of jobs
$21.73 - $23.60
16% of jobs
$24.54 is the 75th percentile. Wages above this are outliers.
$23.60 - $25.47
12% of jobs
$25.47 - $27.34
7% of jobs
$27.34 - $29.21
6% of jobs
$29.21 - $31.08
3% of jobs
$31.08 - $32.95
2% of jobs
$12
$22
$32
How much do fulltime help desk tier two jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for fulltime help desk tier two in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.
What are popular job titles related to Fulltime Help Desk Tier Two jobs in Raleigh, NC?
For Fulltime Help Desk Tier Two jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Fulltime Help Desk Tier Two jobs in Raleigh, NC look for?
The top searched job categories for Fulltime Help Desk Tier Two jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Fulltime Help Desk Tier Two jobs?
Cities near Raleigh, NC with the most Fulltime Help Desk Tier Two job openings:
Job description
Job Summary:
Leader Communications Inc. (LCI) is seeking a Program Manager to provide executive leadership across various IT service functions in a federal environment. The role involves overseeing contract compliance, managing teams, and ensuring continuous service improvement while maintaining security standards.
Responsibilities:
• Oversee the entire program for the contract and all associated teams.
• Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.
• Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.
• Provide administrative directions to subordinate leads and task managers.
• Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.
• Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.
• Lead performance oversight of high-volume contact center and service desk operations.
• Manage risk, contingency planning, surge staffing, and COOP readiness.
• Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.
• Oversee AI-enabled service enhancements and continuous service improvement initiatives.
• Leads executive-level operational reviews and performance briefings.
Qualifications:
Required:
• Fifteen (15) years of management experience or equivalent combination of education and experience.
• Must have ITIL Certification.
• Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with 10,000 or more users.
• Experience overseeing high-volume, multi-channel support operations.
• Experience with formal Tier 1 and Tier 2 escalation processes.
• Experience with strict Service Level Agreement (SLA) performance requirements.
• Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment.
• Bachelor's degree in the related subject area.
• Experience with FedRAMP cloud environments.
• Knowledge-Centered Service (KCS).
• Executive communication skills.
• Contract governance leadership skills.
• Risk management skills.
• Operational analytics skills.
• Strategic workforce planning skills.
• Excellent written and verbal communication skills acquired via customer service work.
• Administrative and project management skills.
• Skilled with Microsoft Project Professional for project management needs.
• Skilled with Microsoft SharePoint for documentation version control and repository needs.
• Ability to attain and maintain a valid U.S. Government Public Trust security clearance.
Preferred:
• 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferred.
Company:
Leader Communications Incorporated (LCI) is an award-winning, ISO 9001:2008 and ISO 20000 certified, Capability Maturity Model Integrated (CMMI®) Level 3 rated, EXIN accredited ITIL® training partner, Service-Disabled Veteran-Owned Small Business (SDVOSB), committed to providing the highest level of professional services and cost-effective solutions for today’s challenging requirements. Founded in 1998, the company is headquartered in Oklahoma City, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Leader Communications Inc. (LCI) is seeking a Program Manager to provide executive leadership across various IT service functions in a federal environment. The role involves overseeing contract compliance, managing teams, and ensuring continuous service improvement while maintaining security standards.
Responsibilities:
• Oversee the entire program for the contract and all associated teams.
• Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.
• Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.
• Provide administrative directions to subordinate leads and task managers.
• Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.
• Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.
• Lead performance oversight of high-volume contact center and service desk operations.
• Manage risk, contingency planning, surge staffing, and COOP readiness.
• Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.
• Oversee AI-enabled service enhancements and continuous service improvement initiatives.
• Leads executive-level operational reviews and performance briefings.
Qualifications:
Required:
• Fifteen (15) years of management experience or equivalent combination of education and experience.
• Must have ITIL Certification.
• Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with 10,000 or more users.
• Experience overseeing high-volume, multi-channel support operations.
• Experience with formal Tier 1 and Tier 2 escalation processes.
• Experience with strict Service Level Agreement (SLA) performance requirements.
• Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment.
• Bachelor's degree in the related subject area.
• Experience with FedRAMP cloud environments.
• Knowledge-Centered Service (KCS).
• Executive communication skills.
• Contract governance leadership skills.
• Risk management skills.
• Operational analytics skills.
• Strategic workforce planning skills.
• Excellent written and verbal communication skills acquired via customer service work.
• Administrative and project management skills.
• Skilled with Microsoft Project Professional for project management needs.
• Skilled with Microsoft SharePoint for documentation version control and repository needs.
• Ability to attain and maintain a valid U.S. Government Public Trust security clearance.
Preferred:
• 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferred.
Company:
Leader Communications Incorporated (LCI) is an award-winning, ISO 9001:2008 and ISO 20000 certified, Capability Maturity Model Integrated (CMMI®) Level 3 rated, EXIN accredited ITIL® training partner, Service-Disabled Veteran-Owned Small Business (SDVOSB), committed to providing the highest level of professional services and cost-effective solutions for today’s challenging requirements. Founded in 1998, the company is headquartered in Oklahoma City, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Leader Communications
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Oklahoma City, OK, US
Year founded
1998