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Internal Help Desk Jobs in Raleigh, NC (NOW HIRING)

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The ... Resolve what is resolvable at Tier 1 and escalate substantive application issues to KIOTI internal ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The ... Resolve what is resolvable at Tier 1 and escalate substantive application issues to KIOTI internal ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Team members are expected to work independently while leveraging internal knowledge articles and ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

DataStaff, Inc.

Help Desk Specialist

Raleigh, NC · On-site

DataStaff, Inc . is currently seeking a Service Desk Specialist for a long-term contract ... This documentation will also be used in accordance with Operational Level Agreements (IT internal) ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC

$19 - $26/hr

Responsibilities include: * troubleshooting hardware, software, and network issues. * documenting and tracking incidents. * coordinating with internal departments to ensure timely resolution ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Responsibilities include: * troubleshooting hardware, software, and network issues. * documenting and tracking incidents. * coordinating with internal departments to ensure timely resolution ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Responsibilities include: * troubleshooting hardware, software, and network issues. * documenting and tracking incidents. * coordinating with internal departments to ensure timely resolution ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

... and internal teams to ensure operational and service excellence is delivered and maintained ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ... internal teams to ensure operational and service excellence is delivered and maintained • ...

defi AUTO LLC

Client Support Desk Analyst

Raleigh, NC · On-site

$60K - $75K/yr

By working directly with clients and internal stakeholders, you can help shape software ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...

MSYS Inc.

Service Desk Analyst - Hybrid

Raleigh, NC · On-site

$20 - $27.25/hr

Has significant technical knowledge and serves as a resource for others to help solve complex ... This documentation will also be used in accordance with Operational Level Agreements (IT internal) ...

VIVA USA INC

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

Has significant technical knowledge and serves as a resource for others to help solve complex ... This documentation will also be used in accordance with Operational Level Agreements (IT internal) ...

TEKsystems

Isp Tech

Raleigh, NC

$15.50/hr

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical ... utilize the internal knowledge base for common issues and solutions and provide feedback for ...

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Internal Help Desk information

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How much do internal help desk jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for internal help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Raleigh, NC?

For Internal Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Raleigh, NC look for?

The top searched job categories for Internal Help Desk jobs in Raleigh, NC are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Help Desk Technician

Raleigh, NC • On-site

Custom Computer Specialists
See more jobs at Custom Computer Specialistsexternal

$19.50 - $26.25/hr

Full-time

Posted 6 days ago

Job description

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing, conferencing, and user-level application issues; executes onboarding and offboarding; and maintains the endpoint asset inventory. All work is tracked in ManageEngine environment and performed against approved processes.

What You'll Do:

   End-user support (Tier 1): Receive, triage, resolve, and document incidents and service requests in ManageEngine - desktops, laptops, mobile devices, peripherals, printing, and conferencing/meeting-room equipment. Desk-side on site; remote support for out-of-region users during the coverage window.
   Onboarding: Execute new-hire setup per the KIOTI-approved process - account provisioning, mailbox setup, workstation preparation, peripheral and access setup.
   Offboarding and asset recovery: Account deprovisioning, equipment collection, asset record updates, and return-to-stock or disposal staging.
   Imaging and deployment: Workstation/laptop imaging, configuration, and deployment; hardware refresh execution; mobile device setup.
   Asset inventory: Maintain endpoint asset records (assignment, serial numbers, lifecycle status); keep deployable stock ready.
   Telephony (user level): RingCentral user provisioning and basic configuration - extensions, voicemail, softphone setup, headset support.
   Warehouse-area devices: Support endpoints, barcode scanners, label printers, and terminals located in warehouse areas, in compliance with KIOTI site safety requirements and PPE specifications.
   ERP/CRM first-line handling: Receive and triage user-level ERP and CRM tickets - login and access issues, client-side errors, basic how-to questions. Resolve what is resolvable at Tier 1 and escalate substantive application issues to KIOTI internal administrators. ERP/CRM administration and configuration are out of scope.
   User enablement: Guide employees on standard hardware and software usage.
   Documentation: Document procedures, resolutions, and knowledge-base articles in ManageEngine.

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What You Bring:

  • 1-3 years of help desk / desktop support experience, or equivalent certifications
  • Windows 11 and Microsoft 365 support experience
  • Basic user account support - password resets, account lockouts, MFA assistance (exposure to Entra ID / Active Directory is a plus)
  • Basic connectivity troubleshooting - Wi-Fi, wired network, and printer issues at the user level
  • Experience working in a ticketing system with documented case handling
  • Clear written and verbal communication with non-technical users
  • General understanding of how a corporate IT environment fits together - network, servers, identity, business applications - enough to describe issues accurately and escalate to the right team. Specialist knowledge is not expected.
  • Ability and willingness to learn KIOTI-specific systems and, with training and documented procedures, take on additional routine tasks in these areas over time.

Preferred, but not required:

   ManageEngine ServiceDesk / Endpoint Central experience
   Basic Exchange Online mailbox administration
   RingCentral or comparable cloud telephony administration
   Genuine interest in learning enterprise business applications (ERP/CRM) at the user-support level - prior experience not required
   Experience supporting warehouse or manufacturing environments (scanners, label printers, ruggedized devices)

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