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It Support Help Desk Jobs in Raleigh, NC (NOW HIRING)

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... This is an Application/Production Support position where the selected candidate will support the NC ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ... Respond to, troubleshoot, and resolve help desk tickets in a timely manner. * Install, configure ...

Tech Marketing

IT Service Desk lead

Durham, NC · On-site

IT Service Desk Lead This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Thanks and regards, Mandeep Singh 408 ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

LC Industries

Coordinator, Help Desk

Durham, NC

Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools

TEKsystems

Help Desk Technician

Raleigh, NC

$18 - $20/hr

This role will be onsite Monday to Friday 8-5pm Skills Help desk support, Help desk ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Raleigh, NC

It Support Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do it support help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it support help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Raleigh, NC?

For It Support Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Raleigh, NC look for?

The top searched job categories for It Support Help Desk jobs in Raleigh, NC are:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

IT Help Desk Technician - Level 1 SkillBridge Fellow

DAN

Durham, NC

Full-time

Re-posted 14 days ago

Job description

Program/Program Office/Agency
IT Help Desk Technician - Level 1SkillBridgeFellow


Service
All Services


Position AnnouncementUrl
DODSkillBridge- Divers Alert Network


Training Duration
121-168 days


Delivery Method
In-Person


Number of Locations
1


Summary Description
DAN's Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization's global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas.


Jobs Description
The DAN IT Support OperationsSkillBridgeFellowship (Level 1) provides transitioning Service Members with structured, hands-on experience supporting end users in a professional enterprise IT environment within a mission-driven nonprofit organization.

Participants will gain foundational experience supporting enterprise technology systems that enable DAN's mission areas, including member services, emergency assistance, research operations, and organizational support functions.

The fellowship focuses on foundational IT support operations, customer service, ticket management, endpoint support, troubleshooting methodologies, and enterprise technology workflows. Participants will learn professional IT support processes while developing technical communication and problem-solving skills in a collaborative enterprise environment.

This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.


Locations of Prospective Jobs by State

North Carolina


Target MOCs

Other Eligibility Factors
None



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