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It Support Help Desk Jobs in Raleigh, NC (NOW HIRING)

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ... orientation with excellent verbal and written communication skills. * Basic understanding of:

HDR

IT Support Specialist

Raleigh, NC

Read further to learn how you could help make great things possible not only in your community, but ... Provide desk side training upon request for enterprise applications * Request hardware and software ...

HDR

IT Support Specialist

Raleigh, NC · On-site

Read further to learn how you could help make great things possible not only in your community, but ... Provide desk side training upon request for enterprise applications * Request hardware and software ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

... technology issues. The technician provides desk-side and remote Tier 1 support for endpoints ... General understanding of how a corporate IT environment fits together - network, servers, identity ...

North State Bank

IT Support Specialist

Raleigh, NC · On-site

$52 - $75/hr

Due to the nature of the the IT Support Specialist role, this is a required in-office role ... Be the Technology Partner That Keeps Our Bank Running Do you enjoy solving problems, helping people ...

Fleet Feet

IT Support Technician

Durham, NC

$19.50 - $26.75/hr

Overview We are seeking an IT Support Technician to join our new Information Technology team. As our IT Support Technician you will diagnose, repair, and maintain hardware and software components.

New

NV5

IT Analyst

Cary, NC · On-site

Qualifications College or technical school education in an IT-related field, or equivalent hands-on experience 2-4 years of experience in an IT support or help desk environment Work environment and ...

NV5

IT Analyst

Cary, NC · On-site

Qualifications • College or technical school education in an IT-related field, or equivalent hands-on experience • 2-4 years of experience in an IT support or help desk environment Work ...

NV5

IT Analyst

Cary, NC · On-site

... an IT support or help desk environment Work environment and physical demands of this position The characteristics described below are representative of those encountered while performing the ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

General understanding of how a corporate IT environment fits together - network, servers, identity ... user-support level - prior experience not required • Experience supporting warehouse or ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Raleigh, NC

It Support Help Desk information

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How much do it support help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it support help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Raleigh, NC?

For It Support Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Raleigh, NC look for?

The top searched job categories for It Support Help Desk jobs in Raleigh, NC are:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Service Desk Analyst

Dillon Supply Company Inc.

Raleigh, NC • On-site

$20 - $27.25/hr

Full-time

Re-posted 10 days ago

Job description

Service Desk Analyst (Hybrid - Raleigh, NC)
Location: Raleigh, NC
Travel: Up to 5-10% regional travel to branch locations for projects, deployments, or emergency support
Schedule: Eastern Time, Monday-Friday. Shifts may vary between 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, or 9:00 AM-6:00 PM based on business coverage requirements.
Position Summary
We are seeking a Service Desk Analyst to join our North American IT team and serve as the first point of contact for IT support across the United States and Canada. This role is ideal for an early-to-mid career IT professional who is passionate about technology, customer service, and continuous learning.
The successful candidate will provide frontline technical support, resolve common IT issues, log and manage support tickets, and escalate complex problems when needed. Working closely with senior team members, this role offers hands-on experience across end-
user support, endpoint management, Microsoft technologies, and enterprise IT operations while providing opportunities for mentorship and career growth.
Key Responsibilities
End User Support
  • Provide first & second-level technical support via phone, email, chat, and ticketing systems.
  • Assist users with hardware, software, mobile devices, printers, and basic network connectivity issues.
  • Guide users through troubleshooting steps and ensure timely issue resolution with a strong focus on customer service.
  • Support onboarding and offboarding activities, including user account provisioning and device setup.

Incident & Request Management
  • Log, track, prioritize, and update incidents and service requests using ManageEngine ServiceDesk Plus.
  • Maintain accurate ticket documentation and communicate status updates to users.
  • Escalate unresolved or complex issues to vendor support and/or senior team members as needed.

User & Device Administration
  • Perform password resets and account administration using Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 tools.
  • Configure and deploy desktops, laptops, mobile devices, and peripherals.
  • Create, deploy, manage approved software packages.
  • Assist with inventory tracking, device lifecycle management, and asset management processes.
  • Remotely connect and manage end-user devices via ScreenConnect, ManageEngine Desktop Central, or Microsoft Intune.

Documentation & Continuous Improvement
  • Create and maintain knowledge base articles, user guides, and technical documentation.
  • Identify recurring issues and contribute to process improvements and support efficiency initiatives.
  • Participate in training opportunities and collaborate with team members to expand technical knowledge and skills.

Qualifications
Required
  • 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Basic understanding of:
    • Windows 10/11 operating systems
    • Microsoft 365 applications
    • Mobile devices and hardware troubleshooting
    • Printers, peripherals, and network connectivity concepts
  • Ability to learn new technologies quickly and work effectively in a team environment.
  • Strong organizational skills with the ability to manage multiple priorities.

Preferred
  • Experience with:
    • ITSM/Ticketing Platforms - ManageEngine ServiceDesk Plus
    • Microsoft 365 and Entra ID (Azure AD)
    • Active Directory user administration
    • Remote support tools
  • Associate degree or technical diploma in Information Technology, Computer Science, or a related field.
  • Entry-level certifications such as:
    • CompTIA A+
    • CompTIA Network+
    • Microsoft Fundamentals certifications
    • ITIL 4 Foundation

Why Join Us?
This role offers the opportunity to join a growing North American IT organization and build a strong foundation for a long-term IT career. You will gain exposure to enterprise technologies, collaborate with teams across the United States and Canada, and receive mentorship from experienced IT professionals while helping deliver exceptional support and service to the business.

Apply