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Remote Amazon It Help Desk Jobs in Raleigh, NC (NOW HIRING)

Darkhorse Tech

IT Field Technician (Remote)

Raleigh, NC · Remote

$48K - $55K/yr

You will build relationships with clients and help them find solutions while providing exceptional ... Bachelor's degree in Information Technology or Computer Science is preferred * Must have reliable ...

Darkhorse Tech, Inc.

IT Field Technician

Raleigh, NC · On-site +1

$48K - $55K/yr

With technicians on the ground throughout the country we offer in-person as well as remote support ... You will build relationships with clients and help them find solutions while providing exceptional ...

Self Help

Network Administrator

Durham, NC · Remote

Troubleshoot and resolve all IT data/cloud/telecommunication/etc. related problems. Perform other ... Coordinate, plan, design, and maintain data networks andservices, assist help desk ticketing system ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners ...

First Citizens Bank

Senior IT Asset Mgmt Analyst

Raleigh, NC · Remote

$83K - $111K/yr

Overview This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC ... Through a more hands-on engagement model, the Senior IT Asset Management (ITAM) Analyst partners ...

Lucidworks

Senior IT Systems Engineer

Raleigh, NC · Remote

$107K - $146K/yr

Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an ... This is a fully remote individual contributor role within the Technology organization, working with ...

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All JobsAmazon It Help Desk JobsRemote Amazon It Help Desk JobsRemote Amazon It Help Desk Jobs in Raleigh, NC

Remote Amazon It Help Desk information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do remote amazon it help desk jobs pay per year?

As of Jul 20, 2026, the average yearly pay for remote amazon it help desk in Raleigh, NC is $81,442.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Amazon It Help Desk vs Remote Microsoft Support Specialist?

AspectRemote Amazon It Help DeskRemote Microsoft Support Specialist
CertificationsCompTIA A+, Amazon AWS certificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+
Work EnvironmentRemote, customer support, troubleshooting Amazon-related issuesRemote, technical support, troubleshooting Microsoft products
Industry UsagePrimarily e-commerce, retail, cloud servicesPrimarily enterprise IT, software, and hardware support

The Remote Amazon It Help Desk and Remote Microsoft Support Specialist roles both require technical certifications and involve remote troubleshooting. However, the Amazon role focuses on supporting Amazon's e-commerce and cloud services, while the Microsoft role centers on supporting Microsoft products and enterprise solutions. Both positions serve similar customer support functions but differ in industry focus and technical expertise.

What are the most commonly searched types of Amazon It Help Desk jobs in Raleigh, NC? The most popular types of Amazon It Help Desk jobs in Raleigh, NC are:
Remote Amazon It Help Desk jobs near you
Infographic showing various Remote Amazon It Help Desk job openings in Raleigh, NC as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution, with an average salary of $81,442 per year, or $39.2 per hour.
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Posted 18 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).