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Remote Help Desk Tier 2 Jobs in Raleigh, NC (NOW HIRING)

VIVA USA INC

Helpdesk Analyst

Durham, NC · On-site +1

$19.25 - $26.50/hr

Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ... Skill - Required / Desired - Amount of Experience Minimum of 2 years providing Epic technical ...

Self Help

Network Administrator

Durham, NC · Remote

This is a hybrid role, 3 days in office, 2 days remote! WHAT you'll do: The Network Administrator ... Coordinate, plan, design, and maintain data networks andservices, assist help desk ticketing system ...

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

... IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...

VIVA USA INC

IT Operations Professional

Cary, NC · On-site +1

Performs 2nd-level user help desk activities, individual coaching and trainings. Impacts: Needs ... Experience:2+ years or Master Entry. Knowledge: Good knowledge in a technical field or business ...

Acara Solutions

IT Operations Specialist

Cary, NC · On-site +1

$39.14 - $42.85/hr

Cary, NC (Remote) Employment Type: Contract (6 months) Industry: Manufacturing Compensation: $39.14 ... Performs 2nd-level user help desk activities, individual coaching and training. * Needs ...

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Remote Help Desk Tier 2 information

See Raleigh, NC salary details

$12

$22

$32

How much do remote help desk tier 2 jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote help desk tier 2 in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are Remote Help Desk Tier 2 technicians?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Tier 2, and why are they important?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Help Desk Tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.
What are the most commonly searched types of Help Desk Tier 2 jobs in Raleigh, NC? The most popular types of Help Desk Tier 2 jobs in Raleigh, NC are:
What are popular job titles related to Remote Help Desk Tier 2 jobs in Raleigh, NC? For Remote Help Desk Tier 2 jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Tier 2 jobs in Raleigh, NC look for? The top searched job categories for Remote Help Desk Tier 2 jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Help Desk Tier 2 jobs? Cities near Raleigh, NC with the most Remote Help Desk Tier 2 job openings:
Remote Help Desk Tier 2 jobs near you
Infographic showing various Remote Help Desk Tier 2 job openings in Raleigh, NC as of July 2026, with employment types broken down into 64% Full Time, 24% Part Time, and 12% Contract. Highlights an 8% In-person, and 92% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.
EHR Helpdesk Analyst 1st Shift (Remote)

EHR Helpdesk Analyst 1st Shift (Remote)

Serigor, Inc.

Raleigh, NC • On-site, Remote

$20 - $27.25/hr

Full-time

Posted yesterday

Job description

Job Title: EHR Helpdesk Analyst 1st Shift (Remote)
Location: Raleigh, NC
Duration: 12 Months with possible extension
Job Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities:
  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

*The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
1st
7AM - 3:30 PM
Skills:
Skill
Required/Desired
Amount
of Experience
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Required
2
Years
Proficient with ServiceNow or other enterprise ticketing systems.
Required
2
Years
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
Required
2
Years
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Highly desired
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).
Highly desired

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