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Trainee Help Desk Tier 2 Jobs in Raleigh, NC (NOW HIRING)

LC Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely ...

USM

Service Desk Tier 3 Agent

Cary, NC · On-site

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Customer and Operations Support - Service Desk Tier 1/2/3. Participate in proactive monitoring of ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues ... The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC · On-site

$19.75 - $27/hr

Either Webcam Interview or In Person The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ... ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

The first week consists of onsite training, followed by two weeks of shadowing and coaching with a ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Pyramid Consulting, Inc

Senior Help Desk Technician

Cary, NC · On-site

$19.75 - $26.50/hr

Pyramid Consulting, Inc is seeking a Senior Help Desk Technician with experience in the Telecom ... 2+ years of experience with Operating Systems and Application support • Experience using ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

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All JobsHelp Desk Tier 2 JobsTrainee Help Desk Tier 2 JobsTrainee Help Desk Tier 2 Jobs in Raleigh, NC

Trainee Help Desk Tier 2 information

See Raleigh, NC salary details

$25.8K

$36.9K

$55.9K

How much do trainee help desk tier 2 jobs pay per year?

As of Sep 5, 2026, the average yearly pay for trainee help desk tier 2 in Raleigh, NC is $36,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,200.00 and $40,800.00 per year, depending on experience, location, and employer.

What is the difference between Trainee Help Desk Tier 2 vs Help Desk Tier 2?

AspectTrainee Help Desk Tier 2Help Desk Tier 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
ExperienceEntry-level, limited experienceModerate experience in technical support
Work EnvironmentTraining environment, supervisedOperational support, independent troubleshooting
ResponsibilitiesLearning and assisting, basic issue resolutionHandling complex tickets, troubleshooting network/software issues

In summary, Trainee Help Desk Tier 2 roles are entry-level positions focused on learning and assisting with basic support tasks, often under supervision. Help Desk Tier 2 positions require more experience and handle more complex technical issues independently, reflecting a higher skill level and responsibility.

What are the most commonly searched types of Help Desk Tier 2 jobs in Raleigh, NC?

The most popular types of Help Desk Tier 2 jobs in Raleigh, NC are:

What are popular job titles related to Trainee Help Desk Tier 2 jobs in Raleigh, NC?

For Trainee Help Desk Tier 2 jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Trainee Help Desk Tier 2 jobs in Raleigh, NC look for?

The top searched job categories for Trainee Help Desk Tier 2 jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Trainee Help Desk Tier 2 jobs?

Cities near Raleigh, NC with the most Trainee Help Desk Tier 2 job openings:

Trainee Help Desk Tier 2 jobs near you
Infographic showing various Trainee Help Desk Tier 2 job openings in Raleigh, NC as of August 2026, with employment types broken down into 68% Full Time, 21% Part Time, and 11% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $36,908 per year, or $17.7 per hour.

Coordinator, Help Desk

LC Industries

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

ABOUT LCI

The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:

  • EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
  • BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. 
  • SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military. 
  • SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

 

ABOUT THIS ROLE

The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.

LOCATION AND SCHEDULE

Durham, NC

Monday-Friday 7:00 AM – 3:30PM

Occasional On-call weekend support, Occasional before and after-hour support

KEY RESPONSIBILITIES

  • Providing Tier 1 and Tier 2 IT support and managing help desk tickets
  • Customer service and technical support
  • Basic M365, Exchange, AD,  AzureAD, Entra administration
  • Remote management tools
  • Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
  • Hardware deployment & troubleshooting
  • End-user support for Win10/Win11
  • Maintaining system documentation and activity logs
  • Performing Windows operating system and Microsoft software updates

Physical

  • Lift 50 pounds: printers, servers, PCs

QUALIFICATIONS

  • Associate degree preferred.
  • Five years related work experience.
  • Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
  • Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.

 

Why LCI?

  • Purpose-driven company driven by principles, not profit
  • Reach your highest Potential: upward mobility, rewarded through hard work
  • Competitive salary and compensation
  • Basic Life Insurance at no cost to the employee
  • 401(k) with match and Surplus-Sharing Plans
  • Health, Dental, and Vision Insurance
  • Ten paid holidays annually
  • Paid Time Off (PTO)
  • On-site Health and Wellness program
  • Employee Assistance Program (EAP)

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