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Trainee Help Desk Tier 2 Jobs in Raleigh, NC (NOW HIRING)

We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ... Up to 1 1/2 hours of travel required, several times a week Position Requirements: * Minimum 2-3 ...

EHR Helpdesk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

DUE TODAY UNTIL 5PM EST We have an urgent requirements position with 2 years' experience as an EHR ... Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)

New

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

About the Team The Deal Desk team at Nutanix is a newly created group about 2 years ago. This role is aimed at supporting the federal space, should be operating primarily out of Durham, North ...

Provide 2nd tier support for the Help Desk and occasionally staff the Help desk (route or resolve minor incidents as appropriate, engage other 2nd or 3rd tier support as required.) Additional ...

Service Desk Technician

Cary, NC · On-site

$15 - $20/hr

Client. or Diploma). * 2-3 years of help desk, voice customer service, and support experience with problem solving involving hardware, software, and networks. Responsibilities: * Provide hardware ...

Some enterprise experience 2-4 years * Need to have worked in a VDI environment (where thin ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Some enterprise experience 2-4 years * Need to have worked in a VDI environment (where thin ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Tier 2 Application Support (20%) • Provide high-quality Tier 2 support for assigned applications ... Apply today and help drive healthcare innovation at WakeMed. Department Description Serving the ...

Showing results 41-60

Trainee Help Desk Tier 2 information

See Raleigh, NC salary details

$25.8K

$36.9K

$55.9K

How much do trainee help desk tier 2 jobs pay per year?

As of Sep 5, 2026, the average yearly pay for trainee help desk tier 2 in Raleigh, NC is $36,908.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,200.00 and $40,800.00 per year, depending on experience, location, and employer.

What is the difference between Trainee Help Desk Tier 2 vs Help Desk Tier 2?

AspectTrainee Help Desk Tier 2Help Desk Tier 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
ExperienceEntry-level, limited experienceModerate experience in technical support
Work EnvironmentTraining environment, supervisedOperational support, independent troubleshooting
ResponsibilitiesLearning and assisting, basic issue resolutionHandling complex tickets, troubleshooting network/software issues

In summary, Trainee Help Desk Tier 2 roles are entry-level positions focused on learning and assisting with basic support tasks, often under supervision. Help Desk Tier 2 positions require more experience and handle more complex technical issues independently, reflecting a higher skill level and responsibility.

What are the most commonly searched types of Help Desk Tier 2 jobs in Raleigh, NC?

The most popular types of Help Desk Tier 2 jobs in Raleigh, NC are:

What are popular job titles related to Trainee Help Desk Tier 2 jobs in Raleigh, NC?

For Trainee Help Desk Tier 2 jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Trainee Help Desk Tier 2 jobs in Raleigh, NC look for?

The top searched job categories for Trainee Help Desk Tier 2 jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Trainee Help Desk Tier 2 jobs?

Cities near Raleigh, NC with the most Trainee Help Desk Tier 2 job openings:

Infographic showing various Trainee Help Desk Tier 2 job openings in Raleigh, NC as of August 2026, with employment types broken down into 68% Full Time, 21% Part Time, and 11% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $36,908 per year, or $17.7 per hour.

Network Engineer Tier 1 & 2

Surazal Systems

Cary, NC • On-site

Full-time

Re-posted 24 days ago


Job description

Network Technician (US - Cary, NC)
Minimum Education: College Degree or Technical Training
Job Type: Full Time
Compensation: Technician 1
Surazal Systems, Inc. is a small and growing Network Maintenance & Integration company, with a strong commitment to our customer service. We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking equipment such as routers, switches and firewalls is a plus. This opportunity is a chance to work with Network Management experts on a variety of projects. This
position will provide opportunities to grow in all areas of IT Network Management.
Job Description:
The Network Technician will be responsible for on-site customer support, including Microsoft Server 2003, 2008, Microsoft Exchange, and general network health and maintenance. The ideal candidate enjoys working directly with customers and is proficient in network troubleshooting, design and installation.
  • Recommend hardware and software solutions to meet customer upgrade requirements
  • Utilize problem resolution and escalation procedures to respond to system problems
  • Develop proactive strategies to improve network performance and security
  • On-call availability for after hour emergencies
  • Up to 1 1/2 hours of travel required, several times a week

Position Requirements:
  • Minimum 2-3 years of experience in Information Technology supporting various hardware, software, and end user computer tools
  • Knowledge of Microsoft Server and Exchange platforms
  • Basic knowledge of router and switching technologies
  • Functional knowledge of Active Directory
  • Functional knowledge of network topologies
  • Knowledge of VoIP or Telephony would be a plus.