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Information Technology Desktop Support Jobs in Raleigh, NC

NCSU

IT Technical Support Analyst

Raleigh, NC

In addition to desktop support responsibilities, the IT Technical Support Analyst assists with Audio/Visual (A/V) support, classroom technologies, and other specialized technology initiatives across ...

Infojini Inc

Desktop Support

Raleigh, NC · On-site

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client ...

Infojini Inc

Desktop Support

Raleigh, NC · On-site

$19.75 - $25/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Desktop Support Analyst Location: Raleigh NC Duration: 12+ Months Client: Direct Client . Required ...

krg technology inc

Desktop support

Cary, NC · On-site

$18.75 - $23.75/hr

Company Description Thanks & Regards nandha KRG Technologies, Inc., 661 367 8000 Ext :304 support laptop and desktop strong experience in Mac Qualifications MAC SUPPORT Additional Information HCL ...

Artech Information System LLC

Desktop Support Level 1

Cary, NC · On-site

$18.75 - $23.75/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Should have experience into Desktop/ Desk side support/ Windows experience (Windows Based) Should ...

NCSU

OIT Managed Desktop Support Analyst

Raleigh, NC

$22.50 - $30.50/hr

... Desktop Support Analyst Anticipated Hiring Range $63,800 to $68,000 Work Schedule Monday- Friday ... The NC State University IT Help Desk which provides services for OIT and other campus IT service ...

Innosoul inc

Desktop Support Engineer

Raleigh, NC · On-site

Job ID: NC-809207 Onsite/Local Desktop Support Engineer (travel/15+) with hardware/software ... Uses extensive knowledge to develop and/or implement information technology solutions to enhance ...

NCSU

Linux Desktop Support

Raleigh, NC

As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ... Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent ...

NCSU

Linux Desktop Support

Raleigh, NC

As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ... Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent ...

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All JobsInformation Technology Desktop Support JobsInformation Technology Desktop Support Jobs in Raleigh, NC

Information Technology Desktop Support information

See Raleigh, NC salary details

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How much do information technology desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for information technology desktop support in Raleigh, NC is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.39 per hour, depending on experience, location, and employer.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Information Technology Desktop Support jobs in Raleigh, NC?

For Information Technology Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Information Technology Desktop Support jobs in Raleigh, NC look for?

The top searched job categories for Information Technology Desktop Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Information Technology Desktop Support jobs?

Cities near Raleigh, NC with the most Information Technology Desktop Support job openings:

Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,190 per year, or $23.6 per hour.

IT Technical Support Analyst

North Carolina State University

Raleigh, NC • On-site

$60K - $65K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

466th of 628 rated colleges and universities

Job description

Posting Details
Posting Information
Posting Number
PG194831EP
Internal Recruitment
No
Working Title
IT Technical Support Analyst
Anticipated Hiring Range
$60,000 - $65,000
Work Schedule
8:00am - 5:00pm, Monday - Friday
Job Location
Raleigh, NC
Department
CVM - Dean's Office
About the Department
CVM IT is dedicated to meeting the evolving and varied information technology needs of the College of Veterinary Medicine. We provide comprehensive support to faculty, staff, students, researchers, administrators, and Veterinary Hospital clinicians. Our team is committed to integrating innovative computing technologies, maintaining and enhancing existing systems, and ensuring the confidentiality, integrity, and availability of CVM IT assets and data.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.
What we offer:
  • Medical, Dental, and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
The IT Technical Support Analystplays a critical role in delivering advanced IT desktop support and technology solutions to the College of Veterinary Medicine's faculty, staff, and students. This position requires strong technical expertise, excellent problem-solving abilities, and a high level of customer service in a fast-paced academic and clinical environment.
As a Tier 2 support position within CVM IT, this role is responsible for resolving complex technical issues, supporting enterprise endpoint management, assisting with infrastructure and technology projects, and serving as an escalation point for Tier 1 staff and student workers. In addition to desktop support responsibilities, the IT Technical Support Analyst assists with Audio/Visual (A/V) support, classroom technologies, and other specialized technology initiatives across the college and veterinary hospital.
Key Responsibilities:
Advanced IT Desktop Support:
  • Provide advanced hands-on and remote technical support for faculty, staff, and students, troubleshooting complex hardware, software, operating system, and network-related issues.
  • Serve as an escalation point for Tier 1 support staff and student IT workers, assisting with advanced troubleshooting and issue resolution.
  • Deploy, configure, maintain, and troubleshoot Windows and Mac OS devices, printers, mobile devices, and specialized peripherals.
  • Utilize enterprise management tools such as SCCM, Jamf, Active Directory, and Group Policy to manage endpoint configurations, software deployments, updates, and security compliance.
  • Diagnose and resolve complex endpoint management, authentication, profile, software, and connectivity issues.
  • Support and maintain university-supported software, departmental applications, and specialized veterinary and research technologies.
  • Document technical issues, resolutions, procedures, and knowledge base articles within the IT ticketing system (ServiceNow).
  • Participate in endpoint lifecycle management processes, including imaging, deployments, refresh programs, surplus processing, and asset tracking.
  • Collaborate with Systems Administration, Clinical Informatics Support (CIS), Application Development, OIT, vendors, and other stakeholders to resolve technical issues and implement solutions.
  • Assist with technology planning, testing, standardization, and implementation of new hardware and software solutions.
  • Provide mentorship, guidance, and technical training to Tier 1 staff and student workers.
  • Serve as a technical lead for desktop-related networking and telephony support, including troubleshooting endpoint connectivity issues, coordinating network jack activations and moves, supporting VoIP phone deployments and relocations, assisting with switch and wireless troubleshooting, and working closely with NC State OIT/ComTech and vendors to resolve infrastructure-related issues affecting CVM users.

Audio/Visual (A/V) and Technology Project Support:
  • Assist with the setup, maintenance, troubleshooting, and support of A/V systems in classrooms, conference rooms, teaching spaces, and event areas.
  • Support the A/V Coordinator in implementing classroom technology upgrades, conference room enhancements, and other A/V projects.
  • Provide technical assistance for meetings, presentations, live events, and video conferencing systems as needed.
  • Assist with diagnosing and resolving classroom and conference room technology issues to minimize disruption to teaching and meetings.
  • Participate in technology deployment projects, office moves, Windows upgrades, hardware refresh initiatives, and other departmental IT projects.

Other Responsibilities
  • Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications
Minimum Education and Experience
  • Minimum Education/Experience Bachelor's degree with 1-2 years of relevant IT experience or an equivalent combination of education, training, and experience.

Other Required Qualifications
  • Strong troubleshooting skills for Windows and Mac OS environments.
  • Experience with IT system management tools such as SCCM and Jamf.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively with various stakeholders, including faculty, staff, and IT partners.
  • Experience w/ A/V classroom support is desirable.

Preferred Qualifications
  • Advanced knowledge of Windows and macOS operating systems in an enterprise environment.
  • Experience supporting Linux operating systems and Linux-based applications in research, academic, or enterprise environments.
  • Experience with endpoint management platforms such as SCCM, Jamf, Intune, or similar tools; Familiarity with Active Directory, Group Policy, enterprise networking concepts, and endpoint security practices.
  • Ability to manage multiple priorities and work independently in a fast-paced support environment.
  • Experience with ServiceNow or similar enterprise ticketing systems.
  • Experience supporting classroom technology, video conferencing platforms, and A/V systems.

Required License(s) or Certification(s)
  • N/A

Valid NC Driver's License required
No
Commercial Driver's License required
No
Recruitment Dates and Special Instructions
Job Open Date
08/25/2026
Anticipated Close Date
Open Until Filled
Special Instructions to Applicants
Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Position Details
Position Number
00112252
Position Type
EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0
Appointment
12 Month Recurring
Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event
Department ID
190104 - CVM - Dean's Office
EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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About North Carolina State University

Sourced by ZipRecruiter

North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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