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Information Technology Desktop Support Jobs in Raleigh, NC

Infojini Inc

Desktop Support

Raleigh, NC

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Deliver white-glove, executive-level IT support for local leadership and visiting executives ...

Infojini Inc

Desktop Support

Raleigh, NC

$19.75 - $25/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Desktop Support Analyst Location: Raleigh NC Duration: 12+ Months Client: Direct Client . Required ...

krg technology inc

Desktop support

Cary, NC

$18.75 - $23.75/hr

Company Description Thanks & Regards nandha KRG Technologies, Inc., 661 367 8000 Ext :304 support laptop and desktop strong experience in Mac Qualifications MAC SUPPORT Additional Information HCL ...

NCSU

Linux Desktop Support

Raleigh, NC

As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ... Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent ...

STI

desktop support

Raleigh, NC · On-site

The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a ... This documentation will also be used in accordance with Operational Level Agreements (IT internal) ...

NCSU

Linux Desktop Support

Raleigh, NC · On-site

As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation ... Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent ...

UNC HEALTH

HCS Desktop Support Specialist

Chapel Hill, NC · On-site

$21.62 - $31.07/hr

... technology. Adheres to policies and procedures, creating user-profiles, administers files and ... Other Information Education Requirements: • Associate's degree in Computer Science, Information ...

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

Infojini Consulting is a full service IT consulting, services, and staffing firm recognized as one of the fastest growing IT services and software development companies. They are seeking a Desktop ...

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Uses extensive knowledge to develop and/or implement information technology solutions to enhance ...

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All JobsInformation Technology Desktop Support JobsInformation Technology Desktop Support Jobs in Raleigh, NC

Information Technology Desktop Support information

See Raleigh, NC salary details

$10

$23

$37

How much do information technology desktop support jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for information technology desktop support in Raleigh, NC is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Desktop Support specialist, and why are they important?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an Information Technology Desktop Support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What is Information Technology Desktop Support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.
What are popular job titles related to Information Technology Desktop Support jobs in Raleigh, NC? For Information Technology Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Information Technology Desktop Support jobs in Raleigh, NC look for? The top searched job categories for Information Technology Desktop Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Information Technology Desktop Support jobs? Cities near Raleigh, NC with the most Information Technology Desktop Support job openings:
Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 6% Locum Tenens, 69% Full Time, 12% Part Time, 1% Temporary, and 12% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $49,190 per year, or $23.6 per hour.

Desktop Support Engineer

Procom Consultants Group

Durham, NC

$16.42/hr

Contractor

Re-posted yesterday

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Durham, NC. Pay rate is $16.42/hr.

Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

POSITION DUTIES AND RESPONSIBILITIES:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

 Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

 Packaging and shipping replacement parts to customers

 Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

 May participate in development of information technology and infrastructure projects

 Installing, supporting and troubleshooting approved desktop software

 Performing planned maintenance, moves, adds and changes

 Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

 Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

 Exercises judgment with defined procedures and practices to determine appropriate action

  Ability to work on call after hours as required

Communicate effectively with multiple customers and co-workers. This includes the following activities:

 Consulting with the Service Desk on support calls

 Able to communicate highly technical information to both technical and non-technical personnel

 Providing Case status updates to management and end-users

 Providing phone support and diagnostics to remote customers

 Participating in training programs designed to educate customers about basic and specialized applications

 Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills

 Strong customer service skills

 Reliability and a strong sense of responsibility

 Ability to work independently and take ownership

 Solid technical and analytical skills required

 Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

 Knowledge of supported Microsoft Windows operating systems

 Experience with Active Directory administration

 Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

 Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

EDUCATION and/or WORK EXPERIENCE:

 Associate's Degree or equivalent experience required

 A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

1-2 years or more of related experience preferred

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

3+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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