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Information Technology Desktop Support Jobs in Raleigh, NC

Summit BHC

IT Technician- Full Time

Garner, NC · On-site

IT Technician- Full Time | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Two years of job-related experience required; preferably in desktop support with multi-site ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ... Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and ...

FMI

IT Technical Support Analyst

Raleigh, NC · Hybrid

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for ... desktop or end user technical support experience in a Windows based environment. * Experience ...

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

You will report to the Director of IT, NC and will have an onsite work schedule in Creedmoor, NC ... Provide outstanding customer service Tier 1 and Tier 2 technical support for desktops, laptops ...

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All JobsInformation Technology Desktop Support JobsInformation Technology Desktop Support Jobs in Raleigh, NC

Information Technology Desktop Support information

See Raleigh, NC salary details

$10

$23

$37

How much do information technology desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for information technology desktop support in Raleigh, NC is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.39 per hour, depending on experience, location, and employer.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Information Technology Desktop Support jobs in Raleigh, NC?

For Information Technology Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Information Technology Desktop Support jobs in Raleigh, NC look for?

The top searched job categories for Information Technology Desktop Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Information Technology Desktop Support jobs?

Cities near Raleigh, NC with the most Information Technology Desktop Support job openings:

Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,190 per year, or $23.6 per hour.

IT Technician- Full Time

Summit BHC

Garner, NC • On-site

Full-time

Posted 23 days ago

Job description

IT Technician- Full Time | Raleigh Oaks Behavioral Health | Garner, North Carolina
About the Job:
Schedule: On-site, Monday-Friday, 8-hour shifts!
The IT Technician provides ongoing support and maintenance of all information systems which are involved with patient care to ensure smooth day to day facility operation. Manages installation and troubleshooting of systems and hardware and implements new technology and programs, and monitors systems daily.
Roles and Responsibilities:
ESSENTIAL FUNCTIONS:
  • Works with corporate IT and external support providers to provide holistic technology support for facility.
  • Serves as the first point of contact for users seeking technical assistance. Regularly interfaces with vendors/staff to resolve problems, responds to inquiries.
  • Configures all new PC's in a timely, efficient and effective manner to network and system standards. Installs any software upgrades as needed.
  • Provides basic diagnostic evaluation, troubleshoots problems in a timely manner, and initiates any necessary equipment repair and vendor involvement as necessary.
  • Determines the best solution based on the issue and details provided by customers.
  • Provides accurate information on IT products or services.
  • Records events and problems and their resolution in ticket system. Follows-up and updates customer status and information.
  • Tests and validates new hardware and operating system for existing business applications.
  • Maintains an ongoing inventory of all network hardware, purchases, warranty dates, server and model numbers, maintenance dates, software programs and licenses.
  • Implements and monitors security measures to safeguard facility information against accidental or intentional modification or destruction.
  • Tests and modifies systems to ensure that they operate reliably.
  • Works after hours, weekend and holiday work as required to perform system maintenance functions.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
  • High school diploma or equivalent required; prefer some college or technical school coursework.
  • Two years of job-related experience required; preferably in desktop support with multi-site locations.
  • Tech savvy with working knowledge of office automation products, databases, basic network troubleshooting techniques and remote access applications.
  • Knowledge of TCP/IP, DNS and DHCP
  • Strong understanding and working knowledge of Active Directory, exchange mailbox administration, group polices (within AD)

LICENSES/DESIGNATIONS/CERTIFICATIONS:
Not applicable.
WORK LOCATION:
This position is onsite at the facility and is not a remote position.
SUPERVISORY REQUIREMENTS:
This position is an Individual Contributor.
Why Raleigh Oaks Behavioral Health?Raleigh Oaks Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Raleigh Oaks Behavioral Health is an EOE.
Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.
Summit BHC logo

About Summit BHC

Sourced by ZipRecruiter

Summit BHC, based in Franklin, TN, USA, is a recognized leader in the field of addiction treatment and behavioral health care services. The company operates a nationwide network of treatment centers aimed at caring for individuals battling substance abuse and mental health disorders. Summit BHC was established with the mission to provide high-quality, addiction treatment and behavioral health services to those in need throughout the United States. With compassion, dignity, and respect as their core values, they endeavor to instill hope during the journey to recovery and beyond.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Franklin, TN, US

Year founded

2013

Social media

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