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Information Technology Desktop Support Jobs in Raleigh, NC

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 2+ years of experience providing IT Help Desk, Desktop Support, or End ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

This role provides frontline IT support in a highly regulated, mission-critical environment. The ... Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and ...

Marmon

IT Site Administrator

Holly Springs, NC · On-site

Our IT Site Administrators serve as the essential on-site presence at each physical location. What ... End User & Desktop Support * Serve as the first line of on-site technical support for all local ...

Vulcan Elements

IT Support Specialist

Raleigh, NC · On-site

As an IT Support Specialist, you will be first contact for technical assistance across our office and manufacturing facilities. You will play a critical role in ensuring our team has the tools they ...

Vulcan Elements

IT Support Specialist

Durham, NC · On-site

As an IT Support Specialist, you will be first contact for technical assistance across our office and manufacturing facilities. You will play a critical role in ensuring our team has the tools they ...

VDart

Service Desk

Morrisville, NC · On-site

To resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and ... 2nd/3rd level IT support staff. (10%) * Work on value-added activities such as knowledge base ...

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All JobsInformation Technology Desktop Support JobsInformation Technology Desktop Support Jobs in Raleigh, NC

Information Technology Desktop Support information

See Raleigh, NC salary details

$10

$23

$37

How much do information technology desktop support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for information technology desktop support in Raleigh, NC is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.
What are popular job titles related to Information Technology Desktop Support jobs in Raleigh, NC? For Information Technology Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Information Technology Desktop Support jobs in Raleigh, NC look for? The top searched job categories for Information Technology Desktop Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Information Technology Desktop Support jobs? Cities near Raleigh, NC with the most Information Technology Desktop Support job openings:
Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,190 per year, or $23.6 per hour.

Legal Technology Support Specialist

AVE Staffing

Raleigh, NC

$100K - $150K/yr

Full-time

Re-posted 11 days ago

Job description

Job Title: Legal Technology Support Specialist

Location: Raleigh, NC (On-site)

Salary: $100,000 - $150,000 & Full Benefits


Accelerate your IT career within a premier, forward-thinking North Carolina law firm. A highly respected business law firm in downtown Raleigh is seeking a proactive Legal Technology Support Specialist to serve as the primary technical partner for its executive and legal teams. This role is perfect for a tech-savvy professional who thrives in a fast-paced environment, directly resolving desktop issues, optimizing legal application performance, and managing critical vendor relationships. It offers an exceptional opportunity to dive into specialized legal engineering and law firm infrastructure administration.


Core Responsibilities

  • Desktop & Executive Support: Deliver rapid-response tier-1 and tier-2 troubleshooting for hardware, local workstations, and executive technical issues.
  • Application Ecosystem Care: Administer and optimize specialized legal software architectures, including document management systems (DMS) and practice platforms.
  • Ticket & Queue Management: Oversee the internal helpdesk ticketing system, ensuring swift resolution times and accurate documentation of technical workflows.
  • IT Vendor Interface: Serve as the primary liaison with external technology vendors and managed service providers to expedite systems infrastructure projects.
  • Digital Court Support: Facilitate seamless digital operations, troubleshooting remote video depositions and legal filing application pipelines for active legal teams.


Required Qualifications

  • Experience: 3+ years of dedicated technical helpdesk, desktop support, or system configuration experience.
  • Technical Literacy: Hands-on operational knowledge of enterprise ticketing systems, Microsoft 365, and specialized business or legal software.
  • Environments: Proven experience directly supporting corporate executives, attorneys, or legal professionals under strict timeline pressures.


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