Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Uses extensive knowledge to develop and/or implement information technology solutions to enhance ...
Desktop Support Specialist
Raleigh, NC · On-site
Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Uses extensive knowledge to develop and/or implement information technology solutions to enhance ...
... information technology and infrastructure projects Installing, supporting and troubleshooting approved desktop software Performing planned maintenance, moves, adds and changes Provide support ...
... information technology and infrastructure projects Installing, supporting and troubleshooting approved desktop software Performing planned maintenance, moves, adds and changes Provide support ...
Desktop Support Specialist
Raleigh, NC · On-site
Infojini Consulting is a full service IT consulting, services, and staffing firm recognized as one of the fastest growing IT services and software development companies. They are seeking a Desktop ...
Desktop Support Specialist
Raleigh, NC · On-site
Infojini Consulting is a full service IT consulting, services, and staffing firm recognized as one of the fastest growing IT services and software development companies. They are seeking a Desktop ...
Desktop Support Specialist
Raleigh, NC · On-site
Job Summary : Infojini Consulting is a full service IT consulting, services, and staffing firm. They are seeking a Desktop Support Specialist to provide on-site technical support, including ...
Desktop Support Specialist
Raleigh, NC · On-site
Job Summary : Infojini Consulting is a full service IT consulting, services, and staffing firm. They are seeking a Desktop Support Specialist to provide on-site technical support, including ...
Desktop Support Specialist
Raleigh, NC · On-site
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ...
Desktop Support Specialist
Raleigh, NC · On-site
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ...
Desktop Support Specialist
Raleigh, NC · On-site
Infojini Inc is a rapidly growing IT consulting and staffing firm. They are seeking a Desktop Support Specialist to provide technical support, ensure customer satisfaction, and maintain documentation ...
Desktop Support Specialist
Raleigh, NC · On-site
Infojini Inc is a rapidly growing IT consulting and staffing firm. They are seeking a Desktop Support Specialist to provide technical support, ensure customer satisfaction, and maintain documentation ...
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh ...
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package We are looking for Desktop Support Specialist in Raleigh ...
Infojini Consulting is recognized as one of the fastest growing IT services and software ... Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate ...
Infojini Consulting is recognized as one of the fastest growing IT services and software ... Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate ...
... and IT staffing. Merging Information Technology skills in all its services and operations, the ... We are looking to fill multiple positions for Desktop Support in RTP Area . Qualifications Required ...
... and IT staffing. Merging Information Technology skills in all its services and operations, the ... We are looking to fill multiple positions for Desktop Support in RTP Area . Qualifications Required ...
IT Client Support Professional
$21 - $28.75/hr
This role is responsible for the setup, deployment, maintenance, and support of desktop and laptop ... In addition, this position contributes to IT projects and service improvements as assigned and ...
IT Client Support Professional
$21 - $28.75/hr
This role is responsible for the setup, deployment, maintenance, and support of desktop and laptop ... In addition, this position contributes to IT projects and service improvements as assigned and ...
Company Description US IT solutions Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web ...
Company Description US IT solutions Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web ...
Proton IT Helpdesk
Raleigh, NC · On-site
$50K - $55K/yr
Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team! #LI-DNI Requirements At least 2-3 years in an IT Helpdesk/Desktop Support role ...
Proton IT Helpdesk
Raleigh, NC · On-site
$50K - $55K/yr
Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team! #LI-DNI Requirements At least 2-3 years in an IT Helpdesk/Desktop Support role ...
IT Administrator/ IT Support Specialist
Raleigh, NC · On-site
$60K/yr
Support Wi-Fi, VPN access, remote desktop tools, and network connectivity * Assist with ... Formal IT training and/or industry certifications * Strong knowledge of: * Windows operating ...
Quick apply
IT Administrator/ IT Support Specialist
Raleigh, NC · On-site
$60K/yr
Support Wi-Fi, VPN access, remote desktop tools, and network connectivity * Assist with ... Formal IT training and/or industry certifications * Strong knowledge of: * Windows operating ...
Support Wi-Fi, VPN access, remote desktop tools, and network connectivity * Assist with ... Formal IT training and/or industry certifications * Strong knowledge of: * Windows operating ...
Quick apply
Support Wi-Fi, VPN access, remote desktop tools, and network connectivity * Assist with ... Formal IT training and/or industry certifications * Strong knowledge of: * Windows operating ...
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... GPO support, ect..) as well as to assist with T3 level customer support for the consolidated ...
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software ... GPO support, ect..) as well as to assist with T3 level customer support for the consolidated ...
Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Customer Desktop Support candidate needs technical expertise and understanding of business needs to ...
Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... Customer Desktop Support candidate needs technical expertise and understanding of business needs to ...
And who have Knowledge of IT Service Delivery (network connectivity, desktop support, hosting services, etc.) and the ability to translate and document the process Qualifications Skills: * Knowledge ...
And who have Knowledge of IT Service Delivery (network connectivity, desktop support, hosting services, etc.) and the ability to translate and document the process Qualifications Skills: * Knowledge ...
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Documenting process and procedures related to technical field support activities. Additional ...
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... Documenting process and procedures related to technical field support activities. Additional ...
Information Technology Support Technician
Wake Forest, NC · On-site
$15.45/hr
SEBTS is looking to hire a Support Technician to work in the Information Technology office on ... Provide basic front-end desktop computer, printer and copier support for end users. * Ensure timely ...
New
Information Technology Support Technician
Wake Forest, NC · On-site
$15.45/hr
SEBTS is looking to hire a Support Technician to work in the Information Technology office on ... Provide basic front-end desktop computer, printer and copier support for end users. * Ensure timely ...
New
We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Skilled in different types of computer hardware ...
We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Skilled in different types of computer hardware ...
Information Technology Desktop Support information
See Raleigh, NC salary details
$10.05 - $12.51
1% of jobs
$12.51 - $14.98
1% of jobs
$14.98 - $17.44
8% of jobs
$19.01 is the 25th percentile. Wages below this are outliers.
$17.44 - $19.90
23% of jobs
The median wage is $21.98 / hr.
$19.90 - $22.37
20% of jobs
$22.37 - $24.83
18% of jobs
$25.73 is the 75th percentile. Wages above this are outliers.
$24.83 - $27.30
11% of jobs
$27.30 - $29.76
8% of jobs
$29.76 - $32.23
4% of jobs
$32.23 - $34.69
3% of jobs
$34.69 - $37.15
2% of jobs
$10
$23
$37
How much do information technology desktop support jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for information technology desktop support in Raleigh, NC is $23.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.39 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?
To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.
What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?
Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.
What is the difference between Information Technology Desktop Support vs Network Support Specialist?
| Aspect | Information Technology Desktop Support | Network Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Office, help desks, remote support | Data centers, network operations centers, on-site |
| Job Focus | End-user device troubleshooting, OS issues | Network infrastructure, connectivity issues |
| Industry Usage | IT support teams across various industries | Network administration teams in organizations |
While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.
What is information technology desktop support?
Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.
What are popular job titles related to Information Technology Desktop Support jobs in Raleigh, NC? For Information Technology Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Information Technology Desktop Support jobs in Raleigh, NC look for? The top searched job categories for Information Technology Desktop Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Information Technology Desktop Support jobs? Cities near Raleigh, NC with the most Information Technology Desktop Support job openings:
Full-time
Re-posted 8 days ago
Job description
Job Title: Desktop Support Specialist
Location: 1 South Wilmington Street\Raleigh, NC 27601
Duration: 12+ Months
This person is required to sit onsite.
Description:
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**
The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Location: 1 South Wilmington Street\Raleigh, NC 27601
Duration: 12+ Months
This person is required to sit onsite.
Description:
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. **TRAVEL REQUIRED**
The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.