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Tier 1 Helpdesk Jobs in Raleigh, NC (NOW HIRING)

Surazal Systems

Network Engineer Tier 1 & 2

Cary, NC · On-site

We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ... Up to 1 1/2 hours of travel required, several times a week Position Requirements: * Minimum 2-3 ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... Customer and Operations Support - Service Desk Tier 1/2/3. Participate in proactive monitoring of ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff. * Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If this is ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC

Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff. * Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If this is ...

Synerfac Technical Staffing

IT Systems Engineer

Clayton, NC · On-site

$40 - $48/hr

... tier 1-2 IT network support, including occasional after-hours coverage - Administer and support ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac ...

Leader Communications Inc

Program Manager

Raleigh, NC · On-site

Position Summary The Program Manager provides executive leadership across Tier 1 Service Desk, Tier ... May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is ...

Indivior

Maintenance Technician

Raleigh, NC

$25 - $29/hr

Maintenance Technician WHO WE ARE Indivior is a global pharmaceutical company working to help ... Tier 1) * Minimum one (1) year of cGMP maintenance experience with broad knowledge of facilities ...

Indivior PLC

Maintenance Technician

Raleigh, NC · On-site

$25 - $29/hr

Maintenance Technician WHO WE ARE Indivior is a global pharmaceutical company working to help ... Tier 1) * Minimum one (1) year of cGMP maintenance experience with broad knowledge of facilities ...

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All JobsTier 1 Helpdesk JobsTier 1 Helpdesk Jobs in Raleigh, NC

Tier 1 Helpdesk information

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How much do tier 1 helpdesk jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for tier 1 helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Tier 1 Helpdesk position, and why are they important?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What is a Tier 1 Helpdesk job?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the typical daily responsibilities for a Tier 1 Helpdesk team member?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Raleigh, NC? The most popular types of Tier 1 Helpdesk jobs in Raleigh, NC are:
What are popular job titles related to Tier 1 Helpdesk jobs in Raleigh, NC? For Tier 1 Helpdesk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Tier 1 Helpdesk jobs in Raleigh, NC look for? The top searched job categories for Tier 1 Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Tier 1 Helpdesk jobs? Cities near Raleigh, NC with the most Tier 1 Helpdesk job openings:
Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Raleigh, NC as of July 2026, with employment types broken down into 68% Full Time, 18% Part Time, 5% Temporary, and 9% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $46,807 per year, or $22.5 per hour.
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

Ampere Computing LLC

Durham, NC • On-site

$37.98 - $57.21/hr

Temporary

Posted 7 days ago

Job description

Description
Invent the future with us.
Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focused on high-performance, energy efficient AI compute.
As a pioneer in the new frontier of energy efficient high-performance computing, Ampere is part of the Softbank Group of companies driving sustainable computing for AI, Cloud, and edge applications.
Ampere is seeking to fill a temporary staff augmentation IT Support Specialist role supporting our IT Department for an anticipated period 6 months with a possibility of extension.
Scope of Work:
Our exceptional Information Technology team is currently in search of a Helpdesk specialist who can offer technical support and assistance to end-users regarding computer systems, hardware, and software. You will have the opportunity to work with advanced applications and tools that improve user productivity and ensure Ampere's security. Your responsibilities will include providing support to end-users, creating technical documents, managing asset inventory, responding to tickets and queries, running diagnostic programs, identifying problems, and implementing solutions.
Deliverables:
As a core member of our IT team, you will:
  • Advanced Troubleshooting: Serve as the primary escalation point for complex issues that cannot be resolved by Tier 1, focusing on deep-dive Windows and macOS troubleshooting.
  • Security Partnership: Work closely with the InfoSec team to manage security agents (EDR, MFA, Antivirus) and provide feedback on performance enhancements to keep laptops running smooth.
  • Cloud App Access: Manage administrative access and complex requests for specialized platforms like GitLab or GitHub.
  • Problem Analysis: Analyze complex requests and recurring issues to identify root causes and implement scalable solutions.
  • Knowledge Leadership: Create and review technical documentation and SOPs to assist Tier 1 staff and improve global service delivery.
  • Mentorship: Mentor and provide guidance to Tier 1 Helpdesk Support staff to enhance their skills and knowledge.
  • Project Participation: Participate in projects related to system upgrades, migrations, and deployments.

Education, Skills, & Experience Desired:
  • Education: Bachelor's in Computer Science, Computer Engineering, or related technical field; or equivalent experience is preferred.
  • Experience: Minimum 4 years of experience in an IT environment focused on troubleshooting and complex issues.
  • Technical proficiency in a wide range of hardware and software (Windows, macOS, Linux).
  • Strong problem-solving and analytical skills with the ability to work with minimum supervision.
  • Experience with security agent management and collaboration with security teams.
  • Microsoft Certification preferred (MS-900, MD-102, or relevant).

Engagement Arrangements:
As a Contingent Worker, you will work as an employee of a Staffing Vendor firm, who provides staff augmentation and payroll services for Ampere Computing. The staffing firm offers weekly pay based on approved timecard submittal, medical benefits, and other employment benefits, based on eligibility. The hourly pay range for this role is between $37.98 and $57.21 per hour.
The role is based at Ampere's Raleigh's office. This role is full-time onsite.
#LI-Onsite
Ampere is an inclusive and equal opportunity employer and welcomes applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, religion, age, veteran and/or military status, sex, sexual orientation, gender, gender identity, gender expression, physical or mental disability, or any other basis protected by federal, state or local law.

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