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Tier 1 Helpdesk Jobs in Raleigh, NC (NOW HIRING)

CCS Global Tech

Evergreen Deployment Technician

Raleigh, NC · On-site

$17.50 - $23/hr

... we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing ... help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver ...

New

Indivior PLC

Supervisor, Production

Raleigh, NC · On-site

$88K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Get certified on all the curriculums in the operational area to 1, understand the process and help ... Lead Tier 1 meeting and participate in Tier 2 meeting. * Build a self-sufficient team that can work ...

Indivior

Supervisor, Production

Raleigh, NC

$88K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Get certified on all the curriculums in the operational area to 1, understand the process and help ... Lead Tier 1 meeting and participate in Tier 2 meeting. * Build a self-sufficient team that can work ...

Indivior

Production Supervisor - 2nd Shift

Raleigh, NC · On-site

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Get certified on all the curriculums in the operational area to 1, understand the process and help ... Lead Tier 1 meeting and participate in Tier 2 meeting * Build a self-sufficient team that can work ...

Indivior PLC

Production Supervisor - 2nd Shift

Raleigh, NC · On-site

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Get certified on all the curriculums in the operational area to 1, understand the process and help ... Lead Tier 1 meeting and participate in Tier 2 meeting * Build a self-sufficient team that can work ...

Relay

Account Based Marketing Manager

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Create the "playbook" for our Tier 1 (1:1) and Tier 2 (1:few) motions. You will build the templates ... You don't wait for sales to ask for help. You have the intuition to look at your target accounts ...

Relay

Account Based Marketing Manager

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Create the "playbook" for our Tier 1 (1:1) and Tier 2 (1:few) motions. You will build the templates ... You don't wait for sales to ask for help. You have the intuition to look at your target accounts ...

Amphenol TCS

PCB Designer

Raleigh, NC · On-site

Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are located in Nashua, NH and we have design, sales and ...

Amphenol TCS

PCB Designer

Raleigh, NC · On-site

Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are located in Nashua, NH and we have design, sales and ...

World Wide Technology

Software Specialist

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... helping customers navigate quoting, vendor outreach, onboarding, renewals, and day-to-day software questions. (Tier 1 and EA-class strategic agreements are owned by Software Advisors and EA Customer ...

World Wide Technology

Software Specialist

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... helping customers navigate quoting, vendor outreach, onboarding, renewals, and day-to-day software questions. (Tier 1 and EA-class strategic agreements are owned by Software Advisors and EA Customer ...

CCI Systems, Inc.

Fiber Testing Technicians

Raleigh, NC · On-site

We provide end-to-end network and infrastructure solutions, helping upgrade and expand broadband ... Responsibilities * Perform Tier 1 and Tier 2 fiber testing in accordance with customer ...

Posted today

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Tier 1 Helpdesk information

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How much do tier 1 helpdesk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for tier 1 helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the typical daily responsibilities of a Tier 1 Helpdesk?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.

What are the key skills and qualifications needed to thrive in a Tier 1 Helpdesk role?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Raleigh, NC?

The most popular types of Tier 1 Helpdesk jobs in Raleigh, NC are:

What are popular job titles related to Tier 1 Helpdesk jobs in Raleigh, NC?

For Tier 1 Helpdesk jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Tier 1 Helpdesk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Tier 1 Helpdesk jobs?

Cities near Raleigh, NC with the most Tier 1 Helpdesk job openings:

Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Evergreen Deployment Technician

CCS Global Tech

Raleigh, NC • On-site

$17.50 - $23/hr

Other

Posted yesterday

New

Job description

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

  • transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly),
  • imaging computers with Windows 11 utilizing SCCM,
  • scheduling computer replacements with end users through ServiceNow, completing computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in ServiceNow).
  • The computer refreshes will take place at each end user's desk, professional appearance and excellent customer service is expected.

Mandatory Skills:

  1. Experience with ServiceNow & HAM Pro, and/or Apple iPhone deployment is a huge plus. -2 years
  2. Experience transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly) -2 years
  3. Experience imaging computers with Windows 11 utilizing SCCM -2 years
  4. Experience scheduling computer replacements with end users through ServiceNow -2 yeas
  5. Experience with computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in ServiceNow) 2years

Desirable Skills:

  1. Experience with ServiceNow & HAM Pro
  2. Experience with Apple iPhone deployment

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