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3Rd Shift Tier 1 Helpdesk Jobs in Raleigh, NC (NOW HIRING)

3M

Production Supervisor - 3rd Shift

Moncure, NC · On-site

$95K - $116K/yr

... tier 1, 2 processes * Involved with Lean Management systems deployment, implements cost reduction ... Supporting Your Well-being 3M offers many programs to help you live your best life - both ...

3M

Production Supervisor - 3rd Shift

Moncure, NC · On-site

$95K - $116K/yr

... tier 1, 2 processes * Involved with Lean Management systems deployment, implements cost reduction ... Supporting Your Well-being 3M offers many programs to help you live your best life - both ...

3M

Production Supervisor - 3rd Shift

Moncure, NC · On-site

$95K - $116K/yr

... tier 1, 2 processes * Involved with Lean Management systems deployment, implements cost reduction ... Supporting Your Well-being 3M offers many programs to help you live your best life - both ...

3M

Production Supervisor - 3rd Shift

Moncure, NC · On-site

$95K - $116K/yr

... tier 1, 2 processes * Involved with Lean Management systems deployment, implements cost reduction ... Supporting Your Well-being 3M offers many programs to help you live your best life - both ...

3M

Production Supervisor - 3rd Shift

Moncure, NC · On-site

$95K - $116K/yr

Job Title Production Supervisor - 3rd Shift Collaborate with Innovative 3Mers Around the World ... tier 1, 2 processes Involved with Lean Management systems deployment, implements cost reduction ...

Indivior PLC

MQA Specialist - 3rd Shift

Raleigh, NC · On-site

MQA Specialist - 3rd Shift WHO WE ARE Indivior is a global pharmaceutical company working to help ... Minimum one (1) year experience in the pharmaceutical industry (cGMP environment) and aseptic ...

3M

Production Supervisor - 3rd Shift

Moncure, NC · On-site

$95K - $116K/yr

Job Title Production Supervisor - 3rd Shift Collaborate with Innovative 3Mers Around the World ... tier 1, 2 processes Involved with Lean Management systems deployment, implements cost reduction ...

Indivior

MQA Specialist - 3rd Shift

Raleigh, NC · On-site

$81/hr

MQA Specialist - 3rd Shift WHO WE ARE Indivior is a global pharmaceutical company working to help ... Minimum one (1) year experience in the pharmaceutical industry (cGMP environment) and aseptic ...

Indivior PLC

MQA Specialist - 3rd Shift

Raleigh, NC · On-site

$65 - $82/hr

MQA Specialist - 3rd ShiftWHO WE ARE Indivior is a global pharmaceutical company working to help ... Minimum one (1) year experience in the pharmaceutical industry (cGMP environment) and aseptic ...

Surazal Systems

Network Engineer Tier 1 & 2

Cary, NC · On-site

We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking ... Up to 1 1/2 hours of travel required, several times a week Position Requirements: * Minimum 2-3 ...

Instant Serve LLC

Machine operator 3rd shift

Durham, NC · On-site

$18.98/hr

Rotation of 2-2-3. Pay $16.50/hr + 15% Shift Differential = $18.98/hr Overtime availability once ... Experience Minimum of 0-1 years in a regulated production/operations environment Skills ...

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All Jobs3Rd Shift Tier 1 Helpdesk Jobs3Rd Shift Tier 1 Helpdesk Jobs in Raleigh, NC

3Rd Shift Tier 1 Helpdesk information

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How much do 3rd shift tier 1 helpdesk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for 3rd shift tier 1 helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a 3rd shift tier 1 helpdesk?

A 3rd Shift Tier 1 Helpdesk is an entry-level IT support role that operates during overnight hours, typically covering late-night to early-morning shifts. Employees in this position are the first point of contact for users experiencing technical issues, such as problems with hardware, software, or network connectivity. Their main responsibilities include troubleshooting basic problems, creating support tickets, and escalating complex issues to higher-level support teams. This shift is essential for organizations that require 24/7 technical support to keep operations running smoothly outside of regular business hours.

What are the key skills and qualifications needed to thrive as a 3rd shift tier 1 helpdesk technician?

To thrive as a 3rd Shift Tier 1 Helpdesk technician, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems (like ServiceNow or Zendesk), remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage issues during off-peak hours. These abilities ensure prompt and effective technical support, maintain system uptime, and provide a positive user experience when resources may be limited.

What are some unique challenges of working as a 3rd shift tier 1 helpdesk technician?

Working the 3rd shift as a Tier 1 Helpdesk technician often means handling IT support requests during overnight hours, when direct supervision and resource availability may be limited. You may encounter issues that require independent problem-solving and strong communication skills to remotely assist users across various time zones. To succeed, it's important to be self-motivated, comfortable with night schedules, and proactive in documenting incidents for seamless handoff to daytime teams. Regularly updating your technical skills and participating in team briefings can also help you stay effective in a less traditional work environment.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Raleigh, NC?

The most popular types of Tier 1 Helpdesk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 3Rd Shift Tier 1 Helpdesk jobs?

Cities near Raleigh, NC with the most 3Rd Shift Tier 1 Helpdesk job openings:

3Rd Shift Tier 1 Helpdesk jobs near you
Infographic showing various 3Rd Shift Tier 1 Helpdesk job openings in Raleigh, NC as of August 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

Ampere Computing LLC

Durham, NC • On-site

$37.98 - $57.21/hr

Temporary

Re-posted 16 days ago

Job description

Description
Invent the future with us.
Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focused on high-performance, energy efficient AI compute.
As a pioneer in the new frontier of energy efficient high-performance computing, Ampere is part of the Softbank Group of companies driving sustainable computing for AI, Cloud, and edge applications.
Ampere is seeking to fill a temporary staff augmentation IT Support Specialist role supporting our IT Department for an anticipated period 6 months with a possibility of extension.
Scope of Work:
Our exceptional Information Technology team is currently in search of a Helpdesk specialist who can offer technical support and assistance to end-users regarding computer systems, hardware, and software. You will have the opportunity to work with advanced applications and tools that improve user productivity and ensure Ampere's security. Your responsibilities will include providing support to end-users, creating technical documents, managing asset inventory, responding to tickets and queries, running diagnostic programs, identifying problems, and implementing solutions.
Deliverables:
As a core member of our IT team, you will:
  • Advanced Troubleshooting: Serve as the primary escalation point for complex issues that cannot be resolved by Tier 1, focusing on deep-dive Windows and macOS troubleshooting.
  • Security Partnership: Work closely with the InfoSec team to manage security agents (EDR, MFA, Antivirus) and provide feedback on performance enhancements to keep laptops running smooth.
  • Cloud App Access: Manage administrative access and complex requests for specialized platforms like GitLab or GitHub.
  • Problem Analysis: Analyze complex requests and recurring issues to identify root causes and implement scalable solutions.
  • Knowledge Leadership: Create and review technical documentation and SOPs to assist Tier 1 staff and improve global service delivery.
  • Mentorship: Mentor and provide guidance to Tier 1 Helpdesk Support staff to enhance their skills and knowledge.
  • Project Participation: Participate in projects related to system upgrades, migrations, and deployments.

Education, Skills, & Experience Desired:
  • Education: Bachelor's in Computer Science, Computer Engineering, or related technical field; or equivalent experience is preferred.
  • Experience: Minimum 4 years of experience in an IT environment focused on troubleshooting and complex issues.
  • Technical proficiency in a wide range of hardware and software (Windows, macOS, Linux).
  • Strong problem-solving and analytical skills with the ability to work with minimum supervision.
  • Experience with security agent management and collaboration with security teams.
  • Microsoft Certification preferred (MS-900, MD-102, or relevant).

Engagement Arrangements:
As a Contingent Worker, you will work as an employee of a Staffing Vendor firm, who provides staff augmentation and payroll services for Ampere Computing. The staffing firm offers weekly pay based on approved timecard submittal, medical benefits, and other employment benefits, based on eligibility. The hourly pay range for this role is between $37.98 and $57.21 per hour.
The role is based at Ampere's Raleigh's office. This role is full-time onsite.
#LI-Onsite
Ampere is an inclusive and equal opportunity employer and welcomes applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, religion, age, veteran and/or military status, sex, sexual orientation, gender, gender identity, gender expression, physical or mental disability, or any other basis protected by federal, state or local law.

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