ZipRecruiter

Log In

2

Remote Tier 1 Helpdesk Jobs in Raleigh, NC (NOW HIRING)

A.C. Coy

Sr. Data Engineer-Databricks SME (Remote)

Raleigh, NC · On-site +1

$111K - $133K/yr

Tier One Technologies is seeking a Data Engineer to support our US Government client with data ... This remote contract-to-hire position will be originated in Raleigh, NC. * SELECTED CANDIDATES ...

next page

Showing results 1-20

All JobsTier 1 Helpdesk JobsRemote Tier 1 Helpdesk JobsRemote Tier 1 Helpdesk Jobs in Raleigh, NC

Remote Tier 1 Helpdesk information

See Raleigh, NC salary details

$12

$22

$32

How much do remote tier 1 helpdesk jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote tier 1 helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a Remote Tier 1 Helpdesk?

A Remote Tier 1 Helpdesk is the first point of contact for customers or employees seeking technical support, and the work is performed remotely, often from home or another offsite location. Tier 1 professionals handle basic IT issues such as password resets, software installation, and troubleshooting common technical problems. They gather information, provide solutions, and may escalate more complex issues to higher support tiers. Their goal is to resolve issues efficiently to ensure user satisfaction and maintain smooth business operations.

What is the difference between Remote Tier 1 Helpdesk vs Remote Technical Support Specialist?

AspectRemote Tier 1 HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, HDI Customer ServiceCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk ticketing systems, customer callsAdvanced troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, software/hardware support
Search IntentBasic troubleshooting, first-level supportComplex issues, second-level support

Remote Tier 1 Helpdesk roles focus on initial customer support and basic troubleshooting, often requiring certifications like CompTIA A+. Remote Technical Support Specialists handle more complex technical issues, with additional certifications and technical skills. While both roles support IT environments remotely, the Specialist position involves deeper technical knowledge and problem-solving.

What are the key skills and qualifications needed to thrive as a Remote Tier 1 Helpdesk, and why are they important?

To thrive as a Remote Tier 1 Helpdesk professional, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant certification such as CompTIA A+. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure efficient issue resolution, positive user experiences, and smooth IT operations within an organization.

What are some common challenges faced by Remote Tier 1 Helpdesk professionals, and how can they be managed?

Remote Tier 1 Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting issues without physical access to devices, and communicating effectively with users of varying technical skills. To manage these, it's important to develop strong written communication skills, use remote support tools efficiently, and prioritize tasks based on urgency and impact. Collaborating closely with team members through chat platforms and regularly updating documentation can also help streamline workflows and ensure consistent support for end-users.
What are the most commonly searched types of Tier 1 Helpdesk jobs in Raleigh, NC? The most popular types of Tier 1 Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Tier 1 Helpdesk jobs? Cities near Raleigh, NC with the most Remote Tier 1 Helpdesk job openings:
Remote Tier 1 Helpdesk jobs near you
Community Schools Specialist I - Lifelong Learning Specialist

Community Schools Specialist I - Lifelong Learning Specialist

Wake County Public School System

Cary, NC • On-site, Remote

Full-time

Posted 22 days ago

Wake County Public School System rating

5.5

Company rating: 5.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

505th of 617 rated elementary and secondary schools

Job description

Overview
POSITION TITLE (Oracle title)
COMMUNITY SCHOOLS SPECIALIST I
WORKING TITLE
Lifelong Learning Specialist
SCHOOL/DEPARTMENT
Community Services
LOCATION
Crossroads II, Cary, NC
PAY GRADE
Noncertified Grade 26
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is available for a hybrid telework workweek
POSITION PURPOSE:
Serves as the initial contact person for the Lifelong Learning with Community Schools program. Conducts sales of all three services and researches to build potential advertiser contacts. Provides basic tier-one helpdesk support for Online Classes students. Assists in posting, monitoring, and responding to social media inquiries. Pulls school and department flyers for use in Wake Community Flyers. Maintains the collective database of students, advertisers, and potential advertisers in spreadsheets and the proprietary software PRISM.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Comprehensive knowledge of sales tactics and practices;
  • Considerable knowledge of Microsoft Office, specifically Microsoft Word and Excel; Google Apps;
  • Considerate knowledge of social media best practices;
  • Excellent customer management and relationship skills;
  • Effective critical thinking and problem-solving skills;
  • Effective time management skills;
  • Ability to work independently and complete tasks with minimal errors with limited supervision;
  • Ability to manage and maintain program database;
  • Ability to research and think creatively about potential customers;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, staff members of client agencies, vendors, and the community.

EDUCATION, TRAINING, AND EXPERIENCE
  • Associate degree from a regionally accredited college or university;
  • Minimum two years of experience in sales and/or nonprofit;
  • Other combinations of education, training, and experience may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS
  • Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina requirements.

PREFERRED QUALIFICATIONS:
  • Bachelor's degree in business, marketing, or related field;
  • Experience working in an educational or government environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Conducts sales communications based on program marketing and sales plan.
  2. Maintains thorough documentation of sales communications and helpdesk interactions.
  3. Researches and gathers leads of potential advertisers for the Triangle Camps, Track-Out, and more directory and Wake Community Flyers services.
  4. Responds to all customer inquiries through phone and email communications and follows up to ensure quality customer service.
  5. Monitors and posts social media based on the program marketing plan.
  6. Acts as the tier-one helpdesk support person for online classes and directs students to the national partner for further help, when appropriate.
  7. Manages the advertiser and student databases and pulls advertiser contact data upon request.
  8. Provides proofreading support to the Lifelong Learning Senior Administrator with promotional materials, including directories, flyers, electronic newsletters, sales emails, and more.
  9. Gathers monthly school flyers for Wake Community Flyers, uploads those materials to PRISM system, removes outdated materials, and updates the tracking spreadsheet.
  10. Works with advertiser and Wake County Public School System (WCPSS) accounting to verify payments are processed and documented appropriately.
  11. Prepares and coordinates mailings for various recipients; conducts biannual NCOA verification.
  12. Maintains inventory and organization of program supplies; orders supplies upon approval of Senior Administrator.
  13. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This position operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners. The position, at times, must be able to come into direct contact with school system staff, staff members of external agencies, and the community. Work is considered light physical work, requiring the exertion of up to 20 pounds of force. Must be comfortable working under pressure in a fast-paced environment. The work requires driving automotive equipment.
EFFECTIVE DATE:12/2024
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

What Wake County Public School System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wake County Public Schools logo

About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

View All Wake County Public Schools Jobs

Apply