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Remote Tier 1 Helpdesk Jobs in Raleigh, NC (NOW HIRING)

ForgeFit

Remote Inside Sales Representative

Raleigh, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're not just another distributor, we're a trusted partner in helping fitness facilities grow ... Meet or exceed monthly sales goals and performance targets What We're Looking For * 1+ years of ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our mission is to help our partners perform at their peak with reliable equipment and exceptional ... * 1+ years of experience in a customer service, support, or client-facing role * Strong ...

HMG Careers

Sales Consultant Remote

Coats, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales Coordinator Remote

Cary, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Remote Sales Representative

Clayton, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales Consultant Remote

Carrboro, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Remote Sales Representative

Smithfield, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Remote Sales Representative

Wendell, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales Coordinator Remote

Angier, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales Consultant Remote

Clayton, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Remote Benefits Advisor

Cary, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales Coordinator Remote

Bunn, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Remote Sales Representative

Butner, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales Manager Remote

Raleigh, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales Coordinator Remote

Coats, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Remote Sales Representative

Holly Springs, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Remote Sales Manager

Raleigh, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Remote Benefits Advisor

Raleigh, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Remote Sales Representative

Creedmoor, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

HMG Careers

Sales Consultant Remote

Micro, NC · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

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All JobsTier 1 Helpdesk JobsRemote Tier 1 Helpdesk JobsRemote Tier 1 Helpdesk Jobs in Raleigh, NC

Remote Tier 1 Helpdesk information

See Raleigh, NC salary details

$12

$22

$32

How much do remote tier 1 helpdesk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote tier 1 helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a remote tier 1 helpdesk?

A Remote Tier 1 Helpdesk is the first point of contact for customers or employees seeking technical support, and the work is performed remotely, often from home or another offsite location. Tier 1 professionals handle basic IT issues such as password resets, software installation, and troubleshooting common technical problems. They gather information, provide solutions, and may escalate more complex issues to higher support tiers. Their goal is to resolve issues efficiently to ensure user satisfaction and maintain smooth business operations.

What are the key skills and qualifications needed to thrive as a remote tier 1 helpdesk?

To thrive as a Remote Tier 1 Helpdesk professional, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant certification such as CompTIA A+. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure efficient issue resolution, positive user experiences, and smooth IT operations within an organization.

What are some common challenges faced by remote tier 1 helpdesk professionals, and how can they be managed?

Remote Tier 1 Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting issues without physical access to devices, and communicating effectively with users of varying technical skills. To manage these, it's important to develop strong written communication skills, use remote support tools efficiently, and prioritize tasks based on urgency and impact. Collaborating closely with team members through chat platforms and regularly updating documentation can also help streamline workflows and ensure consistent support for end-users.

What is the difference between Remote Tier 1 Helpdesk vs Remote Technical Support Specialist?

AspectRemote Tier 1 HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, HDI Customer ServiceCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk ticketing systems, customer callsAdvanced troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, software/hardware support
Search IntentBasic troubleshooting, first-level supportComplex issues, second-level support

Remote Tier 1 Helpdesk roles focus on initial customer support and basic troubleshooting, often requiring certifications like CompTIA A+. Remote Technical Support Specialists handle more complex technical issues, with additional certifications and technical skills. While both roles support IT environments remotely, the Specialist position involves deeper technical knowledge and problem-solving.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Raleigh, NC?

The most popular types of Tier 1 Helpdesk jobs in Raleigh, NC are:

What are popular job titles related to Remote Tier 1 Helpdesk jobs in Raleigh, NC?

For Remote Tier 1 Helpdesk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Tier 1 Helpdesk jobs in Raleigh, NC look for?

The top searched job categories for Remote Tier 1 Helpdesk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Tier 1 Helpdesk jobs?

Cities near Raleigh, NC with the most Remote Tier 1 Helpdesk job openings:

Remote Tier 1 Helpdesk jobs near you
Infographic showing various Remote Tier 1 Helpdesk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Remote Inside Sales Representative

ForgeFit

Raleigh, NC • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Job Title: Remote Inside Sales RepresentativeCompany: ForgeFit
Location: Remote (U.S. Based)Employment Type: Full-Time
About ForgeFit
ForgeFit supplies cutting-edge fitness equipment to gyms and fitness centers nationwide. We're not just another distributor, we're a trusted partner in helping fitness facilities grow stronger, perform better, and stay ahead of the competition. Every piece of equipment we sell is backed by our 100% Performance Guarantee. We're looking to hire driven, energetic sales professionals to help us expand our reach and impact.
About the Role
As a Remote Inside Sales Representative, you'll play a key role in driving ForgeFit's growth by reaching out to potential clients, responding to inbound inquiries, and guiding gym owners, fitness directors, and facility managers through the buying process. Your focus will be on identifying client needs, presenting tailored solutions, and closing deals, all from the comfort of your home office.
What You'll Do
  • Handle inbound sales inquiries and proactively reach out to warm leads
  • Conduct virtual consultations with prospects via phone, video, and email
  • Educate potential customers on ForgeFit's product offerings and value
  • Build and manage a pipeline of opportunities using CRM tools
  • Follow up consistently to nurture relationships and close sales
  • Collaborate with fulfillment and support teams to ensure a seamless client experience
  • Meet or exceed monthly sales goals and performance targets

What We're Looking For
  • 1+ years of inside sales or customer-facing experience (B2B or fitness/health-related a plus)
  • Strong communication and relationship-building skills
  • Comfortable with outbound outreach and closing sales virtually
  • Self-motivated, goal-oriented, and highly organized
  • Passion for fitness or knowledge of gym equipment is a bonus

What We Offer
  • Competitive base pay + commission (uncapped earning potential)
  • Comprehensive benefits including medical, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Comprehensive onboarding and ongoing product training
  • Opportunities for professional development and advancement
  • A chance to represent a brand that delivers real value to its customers

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply