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Hourly Epic Help Desk Jobs in Raleigh, NC (NOW HIRING)

KIOTI Tractor

Help Desk Technician

Wendell, NC · On-site

$16.50 - $22.25/hr

Hourly, Exempt Status: Full-time Management Level: Non-Management JOB SUMMARY The Help Desk at KIOTI Tractor is responsible for troubleshooting problems and assisting customers/employees to resolve ...

New

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... The expected hourly rate for this position is expected to be $30/hour - $41.00 / hr. This role may ...

CommWell

HIM Specialist

Four Oaks, NC · On-site +1

$86K - $86K/yr

... EPIC help desk request, verification of all information to confirm duplication, and merge duplicate EPIC records as deemed necessary. • Assist Referral Specialist in closure of "referral loop ...

CommWell Health

HIM Specialist

Four Oaks, NC

$86K - $86K/yr

... EPIC help desk request, verification of all information to confirm duplication, and merge duplicate EPIC records as deemed necessary. • Assist Referral Specialist in closure of "referral loop ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated ...

Elements Massage

Front Desk/Membership Advisor

Wendell, NC · On-site

$13 - $15/hr

... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Competitive Pay & Incentives - We offer a competitive hourly wage of $13-$15/hour, plus commission ...

Elements Massage

Front Desk/Membership Advisor

Cary, NC · On-site

$13 - $15/hr

... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Competitive Pay & Incentives - We offer a competitive hourly wage of $13-$15/hour, Plus commission ...

Elements Massage

Front Desk/Membership Advisor

Wendell, NC · On-site

$13 - $15/hr

... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Competitive Pay & Incentives - We offer a competitive hourly wage of $13-$15/hour, Plus commission ...

Avance Care

Vice President of IT

Durham, NC

$151K - $189K/yr

Ensures Epic and related systems are configured and governed to meet the operational, regulatory ... reporting engines, help desk and support operations, communications systems, and cyber risk ...

Avance Care

Vice President of IT

Durham, NC

$151K - $189K/yr

Ensures Epic and related systems are configured and governed to meet the operational, regulatory ... reporting engines, help desk and support operations, communications systems, and cyber risk ...

Avance Care

Vice President of IT

Durham, NC · On-site

$250 - $380/hr

Ensures Epic and related systems are configured and governed to meet the operational, regulatory ... reporting engines, help desk and support operations, communications systems, and cyber risk ...

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How much do hourly epic help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for hourly epic help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

Is an hourly epic help desk a stressful job?

An hourly Epic Help Desk role can be stressful at times due to the need to troubleshoot technical issues quickly and communicate effectively with users. The job often requires strong problem-solving skills, patience, and the ability to handle multiple support requests, which can contribute to workplace stress depending on workload and support environment.

What are the most commonly searched types of Epic Help Desk jobs in Raleigh, NC?

The most popular types of Epic Help Desk jobs in Raleigh, NC are:

What are popular job titles related to Hourly Epic Help Desk jobs in Raleigh, NC?

For Hourly Epic Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Hourly Epic Help Desk jobs in Raleigh, NC look for?

The top searched job categories for Hourly Epic Help Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Hourly Epic Help Desk jobs?

Cities near Raleigh, NC with the most Hourly Epic Help Desk job openings:

Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Help Desk Technician

KIOTI Tractor

Wendell, NC • On-site

$16.50 - $22.25/hr

Full-time

Posted yesterday

New

Job description

Help Desk Technician

Department:

IT

Reports to:

IT & DT Manager

Location:

Wendell, NC

Position Status:

Hourly, Exempt

Status:

Full-time

Management Level:

Non-Management

JOB SUMMARY

The Help Desk at KIOTI Tractor is responsible for troubleshooting problems and assisting customers/employees to resolve technical issues related to computers, desktops, phones, laptops, etc. This position is responsible for a range of tasks including configuring, testing, and troubleshooting basic network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers.

KEY RESPONSIBILITIES OF JOB

The Desktop Support Technician’s key responsibilities are outlined below:

  • New hire set up, including mailbox setup, activating access badges, creation of accounts, and setting up work stations
  • Identify and resolve hardware/software problems related to Office365, file systems, laptops, and barcode scanners
  • Train and guide employees on hardware and software usage
  • Managing employee asset inventory, such as tracking serial numbers to employee’s
  • Ensuring on-hand user assets, such as laptops, are ordered and setup for deployment
  • Document procedures and cases using a ticketing system
  • Directly support the Systems Administrator on environmental projects related to: VMWare, Dynamics SL, RingCentral, Active Directory, Server Maintenance, Printing, and Windows Server 2019 maintenance


EDUCATIONAL AND PHYSICAL REQUIREMENTS

  • Bachelor’s Degree in related field or 1-3 years of equivalent work experience or certifications
  • Experience with Windows 10, Office 365, Laptops, and Bluetooth headsets
  • Experience with basic Windows environment administration with Active Directory
  • Experience with file systems and file explorer or a SAN/NAS
  • Experience with IPv4 networking


Preferred Experience:

  • Basic Mailbox Administration for Exchange Online
  • Experience working with an ERP software
  • Experience working with a CRM software