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Hourly Epic Help Desk Jobs in Raleigh, NC (NOW HIRING)

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... The expected hourly rate for this position is expected to be $30/hour - $41.00 / hr. This role may ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... The expected hourly rate for this position is expected to be $30/hour - $41.00 / hr. This role may ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... The expected hourly rate for this position is expected to be $30/hour - $41.00 / hr. This role may ...

CommWell Health

HIM Specialist

Four Oaks, NC

$86K - $86K/yr

... EPIC help desk request, verification of all information to confirm duplication, and merge duplicate EPIC records as deemed necessary. • Assist Referral Specialist in closure of "referral loop ...

CommWell

HIM Specialist

Four Oaks, NC · On-site +1

$86K - $86K/yr

... EPIC help desk request, verification of all information to confirm duplication, and merge duplicate EPIC records as deemed necessary. • Assist Referral Specialist in closure of "referral loop ...

Commwell

HIM Specialist

Four Oaks, NC · On-site

$86K - $86K/yr

... EPIC help desk request, verification of all information to confirm duplication, and merge duplicate EPIC records as deemed necessary. • Assist Referral Specialist in closure of "referral loop ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated ...

Elements Massage

Front Desk/Membership Advisor

Cary, NC · On-site

$13 - $15/hr

... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Competitive Pay & Incentives - We offer a competitive hourly wage of $13-$15/hour, Plus commission ...

Elements Massage

Front Desk/Membership Advisor

Wendell, NC · On-site

$13 - $15/hr

... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Competitive Pay & Incentives - We offer a competitive hourly wage of $13-$15/hour, Plus commission ...

Elements Massage

Front Desk/Membership Advisor

Cary, NC · On-site

$13 - $15/hr

... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Competitive Pay & Incentives - We offer a competitive hourly wage of $13-$15/hour, Plus commission ...

FastMed

Vice President Information Technology

Durham, NC · On-site

$151K - $189K/yr

Ensures Epic and related systems are configured and governed to meet the operational, regulatory ... reporting engines help desk and support, communications systems, and cyber risk mitigation.

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Hourly Epic Help Desk information

See Raleigh, NC salary details

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$32

How much do hourly epic help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for hourly epic help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.
What are the most commonly searched types of Epic Help Desk jobs in Raleigh, NC? The most popular types of Epic Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Hourly Epic Help Desk jobs in Raleigh, NC? For Hourly Epic Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Raleigh, NC look for? The top searched job categories for Hourly Epic Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Hourly Epic Help Desk jobs? Cities near Raleigh, NC with the most Hourly Epic Help Desk job openings:
Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Re-posted 5 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).