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Hourly Epic Help Desk Jobs in Raleigh, NC (NOW HIRING)

CCS Global Tech

EHR Helpdesk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

... help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver ... Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)

New

MDT Technical

EHR Helpdesk Analyst 1st Shift

Raleigh, NC · On-site

$20 - $27.25/hr

EHR Helpdesk Analyst 1st Shift (Remote) Primary Location: Remote V-Soft Consulting is currently ... Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... The expected hourly rate for this position is expected to be $30/hour - $41.00 / hr. This role may ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... The expected hourly rate for this position is expected to be $30/hour - $41.00 / hr. This role may ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... The expected hourly rate for this position is expected to be $30/hour - $41.00 / hr. This role may ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated ...

Elements Massage

Front Desk/Membership Advisor

Wendell, NC · On-site

$13 - $15/hr

... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Competitive Pay & Incentives - We offer a competitive hourly wage of $13-$15/hour, Plus commission ...

Elements Massage

Front Desk/Membership Advisor

Cary, NC · On-site

$13 - $15/hr

... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Competitive Pay & Incentives - We offer a competitive hourly wage of $13-$15/hour, Plus commission ...

Elements Massage

Front Desk/Membership Advisor

Wendell, NC · On-site

$13 - $15/hr

... team and help create an exceptional experience for every client. Why Work With Us? * Make a ... Competitive Pay & Incentives - We offer a competitive hourly wage of $13-$15/hour, plus commission ...

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All JobsHourly Epic Help Desk JobsHourly Epic Help Desk Jobs in Raleigh, NC

Hourly Epic Help Desk information

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$12

$22

$32

How much do hourly epic help desk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for hourly epic help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an Hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

Is working at Epic worth IT?

Working as an Hourly Epic Help Desk technician can be a valuable entry-level role in IT, offering experience with electronic health records and customer support. The position often involves troubleshooting software issues, using Epic systems, and developing technical skills that can benefit future career growth in IT. Compensation and work environment vary by location and employer policies.

How much does an Epic support specialist make?

An Epic support specialist typically earns between $50,000 and $80,000 annually, depending on experience, location, and certifications. The role often requires knowledge of Epic systems, troubleshooting skills, and sometimes certification in Epic modules or tools.

Does Epic let you work from home?

Hourly Epic Help Desk positions may offer remote work options, but this depends on the employer and specific job requirements. Many help desk roles require on-site presence for hardware setup and troubleshooting, though some companies provide flexible or remote schedules for certain tasks. Candidates should review the job listing or contact the employer for details on remote work policies.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace the role of an Hourly Epic Help Desk technician. Human support remains essential for complex issues, customer service, and decision-making that require critical thinking and empathy. Help desk professionals often work alongside AI tools to improve efficiency and focus on more advanced technical support.
What are the most commonly searched types of Epic Help Desk jobs in Raleigh, NC? The most popular types of Epic Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Hourly Epic Help Desk jobs in Raleigh, NC? For Hourly Epic Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Raleigh, NC look for? The top searched job categories for Hourly Epic Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Hourly Epic Help Desk jobs? Cities near Raleigh, NC with the most Hourly Epic Help Desk job openings:
Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Help Desk Support Technician

Decisionpoint Corporation

Durham, NC • On-site

$19 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Overview
DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions.
This position is onsite in Durham, NC.
Duties & Responsibilities
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation in the incident management system is required for both real-time voice and virtual reported problems.
  • Documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
  • Dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP).
  • Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-time events to management and customers as required.
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems
  • Accept and process virtual call inquires for hardware and software,
  • Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2).
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
  • Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
  • Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list.
  • Gather information and follow required diagnostic procedures.
  • Adhere to the Standard Operating Procedures (SOP).
Qualifications
  • Ability to obtain a Public Trust clearance.
  • Must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
  • Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
  • Minimum of one year of IT call center support experience required.

Desired skills:
  • Ticketing system knowledge/experience (ServiceNow, Remedy or any other ticketing system).

Compensation: Anticipated hourly rate range is $19.00-$21.00 per hour.
DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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