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Hourly Epic Help Desk Jobs in Raleigh, NC (NOW HIRING)

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Hourly Epic Help Desk information

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$12

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How much do hourly epic help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for hourly epic help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

Is an hourly epic help desk a stressful job?

An hourly Epic Help Desk role can be stressful at times due to the need to troubleshoot technical issues quickly and communicate effectively with users. The job often requires strong problem-solving skills, patience, and the ability to handle multiple support requests, which can contribute to workplace stress depending on workload and support environment.

What are the most commonly searched types of Epic Help Desk jobs in Raleigh, NC?

The most popular types of Epic Help Desk jobs in Raleigh, NC are:

What are popular job titles related to Hourly Epic Help Desk jobs in Raleigh, NC?

For Hourly Epic Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Hourly Epic Help Desk jobs in Raleigh, NC look for?

The top searched job categories for Hourly Epic Help Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Hourly Epic Help Desk jobs?

Cities near Raleigh, NC with the most Hourly Epic Help Desk job openings:

Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Provider Support Assistant - Duke Cardiology of Raleigh

Duke University

Raleigh, NC • On-site

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

492nd of 628 rated colleges and universities

Job description

Provider Support Assistant - Duke Cardiology of Raleigh

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION Duke Cardiology of Raleigh - 3320 Wake Forest Rd

JOB SUMMARY

We are seeking a Provider Support Assistant to provide administrative support to the clinics HCA. Apply knowledge and skills to resolve moderately complex administrative problems independently and with others. Assist with diverse operating procedures and programs.

JOB DUTIES AND RESPONSIBILITIES
  • Maintain providers and staff schedule.
  • Template requests for new providers.
  • Handle meeting schedules for clinic and providers.
  • Monthly reporting.
  • Maintain reports, logs, etc as required by DHIP and Joint Commission.
  • Monitor to ensure timely provider sign off of patient procedures and reports.
  • Monthly billing for EP and off-site nuclear providers.
  • Maintain employee files to ensure education and requirements are current.
  • Order clinic office and medical supplies and reconcile invoices.
  • Enter and follow up on work orders and Help Desk tickets for provider & clinic issues.
  • Perform other related duties incidental to work described herein needed by the clinics HCA.
JOB ELIGIBILITY REQUIREMENTS

High school diploma or equivalent education required. One-year experience of clerical or general office support required. Two years of administrative and/or medical staff support experience preferred. EPIC scheduling and reporting experience. Ordering supplies and reconciling Purchase Orders experience. Organizational skills, time management, ability to work independently and handle confidential information.

JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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