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Help Samsung Technical Support Jobs in Raleigh, NC

IT Practice

Technical Support Engineer

Raleigh, NC · On-site

At IT Practice, we're passionate about helping healthcare organizations thrive through exceptional ... About the Role We are looking for an experienced Technical Support Engineer to tackle complex ...

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these ...

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these ...

ABB

VFD Technical Support Specialist

Cary, NC · Remote

Join us and help run what runs the world. This position reports to: Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight. As a Sr. Technical Support Engineer, you will ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight. As a Sr. Technical Support Engineer, you will ...

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

We are looking for a skilled VoIP Support Engineer to join our voice repair operations team. In ... Benefits and Compensation Our benefits are designed to help you move forward in your career, and in ...

Buhler West Michigan

Technical Help Desk

Cary, NC · On-site

$19.75 - $26.50/hr

Responsible for performing a variety of customer support and service duties, providing technical support through a customer and field service help desk. This is where you'll excel • Answers phone ...

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Help Samsung Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do help samsung technical support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for help samsung technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

What are popular job titles related to Help Samsung Technical Support jobs in Raleigh, NC?

For Help Samsung Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Help Samsung Technical Support jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Help Samsung Technical Support job openings:

Help Samsung Technical Support jobs near you

Technical Support Engineer

Raleigh, NC • On-site

IT Practice
11 - 50 employees
Learn more about IT Practiceexternal

Other

Posted 18 days ago

Job description

At IT Practice, we're passionate about helping healthcare organizations thrive through exceptional technology solutions. Based in Raleigh, NC, we provide specialized managed IT services to dental and medical practices, along with select small businesses across the state. Our team is known for delivering proactive support, industry-specific expertise, and a client-first approach. From healthcare IT and imaging systems to HIPAA compliance, cybersecurity, and network security, we solve complex technology challenges before they impact our clients, allowing them to focus on patient care and business growth.

About the Role 

We are looking for an experienced Technical Support Engineer to tackle complex technical escalations, maintain client infrastructure, and support critical clinical integrations. In this role, you will work closely with healthcare providers and business owners to ensure their networks remain secure, compliant, and optimized. 

Key Responsibilities 

  • Act as the primary escalation point for complex Level 1 tickets, providing advanced troubleshooting for network, server, and software issues. 

  • Support healthcare-specific technology, including Electronic Health Records (EHR) integrations, digital imaging hardware/software, and practice management systems. 

  • Configure and manage Active Directory, Group Policy, Microsoft 365, and local/cloud backup solutions. 

  • Maintain advanced network segmentation (partitioning clinical networks from guest access) to protect sensitive patient data and maintain HIPAA compliance. 

  • Troubleshoot and manage core network hardware, including firewalls, switches, VPNs, and wireless access points. 

  • Perform routine server maintenance, patch management, and security audits across client environments. 

  • Mentor Level 1 engineers and contribute to detailed internal knowledge base documentation. 

Qualifications 

  • Experience: 2+ years of hands-on technical experience, preferably within a Managed Service Provider (MSP) or healthcare IT setting. 

  • Technical Proficiency: 

  • Deep understanding of Windows Server, Active Directory, M365 Admin Center, and network administration. 

  • Strong knowledge of network security, VLANs, firewalls, and data encryption. 

  • Familiarity with clinical environments, EHR/EMR platforms, or dental imaging software is a major plus. 

  • Certifications (Preferred): CompTIA Security+/Network+, Microsoft Certified Systems Administrator, or Cisco/SonicWall certifications. 

  • Key Traits: Exceptional problem-solving skills, ability to prioritize critical outages, and clear communication with clinical staff and business leadership. 

Apply