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Help Samsung Technical Support Jobs in Raleigh, NC

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing ... Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing ... Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

Maintain the help desk ticketing system, proactively following up on all tickets in your queue to ... A minimum of 1 year SaaS experience or 2-3 years technical customer support experience. * Excellent ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... non-technical users and exceptional time management skills. Here you will be exposed to a wide ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... non-technical users and exceptional time management skills. Here you will be exposed to a wide ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... non-technical users and exceptional time management skills. Here you will be exposed to a wide ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

... non-technical users and exceptional time management skills. Here you will be exposed to a wide ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

ABB

VFD Technical Support Specialist

Cary, NC · Remote

Join us and help run what runs the world. This position reports to: Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be responsible for providing ...

New

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight. As a Sr. Technical Support Engineer, you will ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight. As a Sr. Technical Support Engineer, you will ...

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

We are looking for a skilled VoIP Support Engineer to join our voice repair operations team. In ... Benefits and Compensation Our benefits are designed to help you move forward in your career, and in ...

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All JobsHelp Samsung Technical Support JobsHelp Samsung Technical Support Jobs in Raleigh, NC

Help Samsung Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do help samsung technical support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help samsung technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

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For Help Samsung Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Help Samsung Technical Support jobs in Raleigh, NC are:

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Help Samsung Technical Support jobs near you

Technical Support Analyst

Raleigh, NC

Bandwidth
Software Development • 1 - 5K employees
Learn more about Bandwidthexternal

Full-time

Posted 12 days ago

Job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.

What You'll Do:

  • Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
  • Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
  • Analyze call flows, packet captures, and system logs for faults.
  • Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
  • Test and duplicate customer issues to validate the issue and resolution.
  • Escalate issues to the relevant teams when required.
  • Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics.
  • Interact with various teams to provide feedback and recommend improvements to current products or procedures.
  • Keep up-to-date with technical knowledge and learn new technologies and products.
  • Provide guidance, technical knowledge, and best practices to customers.
  • Use data analytics techniques and methods to gain accurate and actionable insights into customer traffic patterns.

What You Need:

  • Education:
    • Bachelor's degree in Computer Science, Information Technology, or related technical field
  • Experience:
    • 1-2 years of experience in technical support or related field
  • Skills:
    • Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
    • Excellent communication and interpersonal skills.
    • Capable of multitasking in a fast-paced environment.
    • Strong problem-solving skills.
    • Able to work individually and in teams with a focus on detail.

Bonus Points:

  • Education: Certifications - Network+, CCNA or similar
  • Experience: PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

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