1

Help Samsung Technical Support Jobs in Raleigh, NC

IT Technical Support II

Durham, NC ยท On-site

$19.50 - $26.75/hr

Infrastructure Provide technical support for Windows and Mac computers - H/W & S/W * Support of ... Train new help desk staff * Manage the onboarding and offboarding processes Applications ...

New

This is a great opportunity to utilize your knowledge of network administration, technical support ... to help desk tickets in a timely manner and provide resolution or escalate as necessary ...

New

We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At ... As a Technical Specialist, you offer technical support and skilled troubleshooting for all ...

We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At ... As a Technical Specialist, you offer technical support and skilled troubleshooting for all ...

Support Tax Technologist

Durham, NC ยท On-site

$122K/yr

For customers, the Support Tax Technologist acts as a trusted advisor who combines tax domain expertise with technical integration knowledge. By helping customers automate, scale, and de-risk ...

... support teams. Why This Role Matters Technical documentation is essential in the highly regulated medical device industry. Your work will help ensure Ascom meets requirements for the distribution ...

Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration ... helpful. Why LCI? * Purpose-driven company driven by principles, not profit * Reach your highest ...

Showing results 21-40

Help Samsung Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do help samsung technical support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for help samsung technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

What are popular job titles related to Help Samsung Technical Support jobs in Raleigh, NC?

For Help Samsung Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Samsung Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Help Samsung Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Help Samsung Technical Support jobs?

Cities near Raleigh, NC with the most Help Samsung Technical Support job openings:

IT Lab Support/Help Desk Technician

Morrisville, NC โ€ข On-site

Astrix Inc
Recruiting and Staffing Servicesย โ€ขย 1 - 5K employees

Part-time

Posted 6 days ago


Job description

Role Overview
We are seeking a part-time, highly skilled onsite IT Support Specialist. This resource will be responsible for helpdesk, onsite support, maintaining, troubleshooting, and optimizing our laboratory technology environment. The ideal candidate will possess a strong blend of macOS/Window PC systems administration expertise and experience supporting specialized scientific equipment and laboratory IT infrastructure.
Key Responsibilities
Scientific & Laboratory IT Support
  • Provide onsite technical support for a variety of laboratory equipment, including but not limited to NestSeq, QXManager, HPLCs, SpectraMax, and microscopes across Windows, Linux, and macOS platforms.
  • Install, validate, configure, and maintain lab software, hardware, and backup systems, ensuring optimal performance and compatibility.
  • Perform regular routine maintenance and software-level calibration of lab equipment workstations.
  • Collaborate directly with scientists and researchers to understand their specific technical workflows and provide tailored IT solutions.
  • Provide technical support to lab personnel, addressing their daily IT-related questions and issues to minimize downtime.
  • Train lab personnel on the proper use and best practices of laboratory workstations.
macOS & Windows Ecosystem Administration
  • Provide technical support with Windows PC related to lab applications, including Empower, QXManager, Softmax Pro, JMP, Graphpad, etc.
  • Provide comprehensive technical support for macOS and related applications, executing deep troubleshooting for both hardware and software issues.
  • Install, configure, and maintain macOS systems, ensuring stringent security and optimal performance.
  • Manage user accounts, permissions, and access controls within the macOS environment.
  • Support a range of Mac applications, including Microsoft Office, Adobe Creative Suite, and specific scientific data analysis software.
  • Support, configure, and manage mobile devices (iPhones, iPads) integrated into the broader Mac environment.
General IT, Data, & Asset Management
  • Troubleshoot and resolve general hardware and software issues, including computer malfunctions, network connectivity problems, and application errors.
  • Assist in the implementation, maintenance, and optimization of data management systems used throughout the lab.
  • Ensure data security and integrity by implementing, enforcing, and assisting users with robust data backup and recovery procedures.
  • Assist in the development of IT asset management workflows and conduct regular system health checks.
Documentation & Compliance
  • Maintain accurate, up-to-date documentation of lab system configurations, troubleshooting steps, and ongoing maintenance procedures.
  • Document accessible IT procedures, FAQs, and protocols for lab personnel.
  • Adhere strictly to all laboratory safety protocols and procedures while performing onsite duties.

#IND123