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Overnight Msp Help Desk Jobs in Raleigh, NC (NOW HIRING)

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... service desk for a MSP • Proven technical ability working for an MSP, through relevant ... experience using helpdesk applications • Active Directory administration. • Exchange ...

Infojini Inc

Service Support Analyst

Raleigh, NC · On-site

Some overnight travel is required. Candidate will need to be able to lift 50 pounds. Skills: Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems (windows 7 ...

Catapult

Field Technician I

Raleigh, NC · On-site

$40K - $50K/yr

It's a great opportunity to build on Service Desk or Help Desk experience while supporting clients ... Desktop Support, onsite technical support, or MSP experienceExperience with ConnectWise or similar ...

Catapult

Field Technician I

Raleigh, NC · On-site

$40K - $50K/yr

It's a great opportunity to build on Service Desk or Help Desk experience while supporting clients ... Desktop Support, onsite technical support, or MSP experience * Experience with ConnectWise or ...

Infojini Inc

Support Analyst

Raleigh, NC · On-site

Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ... Some overnight travel is required. Candidate will need to be able to lift 50 pounds. Training and ...

Concord Hospitality

Overnight Lobby Attendant

Durham, NC · On-site

$12.75 - $15.75/hr

Clean all fingerprints off glass doors, Registration Desk and run vacuum cleaner. 2. Public ... 7. Help with excessive laundry when required. 8. General cleaning of offices and Front Office ...

Concord Hospitality

Overnight Lobby Attendant PT

Durham, NC · On-site

$12.75 - $15.75/hr

Clean all fingerprints off glass doors, Registration Desk and run vacuum cleaner. 2. Public ... 7. Help with excessive laundry when required. 8. General cleaning of offices and Front Office ...

CommWell Health

HIM Specialist

Four Oaks, NC · On-site

$86K - $86K/yr

... via EPIC help desk request, verification of all information to confirm duplication, and merge ... overnight" voicemail box, receive messages, task and/or email messages to appropriate recipients ...

CommWell

HIM Specialist

Four Oaks, NC · On-site +1

$86K - $86K/yr

... via EPIC help desk request, verification of all information to confirm duplication, and merge ... overnight" voicemail box, receive messages, task and/or email messages to appropriate recipients ...

Methodist Home For Children

AC-Youth Care Worker

Butner, NC · On-site

$16 - $18/hr

... overnight work? Join our team as a Youth Care Worker and help guide at-risk youth (ages 10-17) toward a better path. This isn't a desk job; it's hands-on, purpose-driven work where every interaction ...

Excel Fitness

Member Services Weekday Overnight

Raleigh, NC · On-site

$12.50 - $15.50/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit ... overnight as required. Work hours are subject to change at any time depending on business needs.

Excel Fitness

Member Services Rep Front Desk

Raleigh, NC · On-site

$12.50 - $15.50/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit ... overnight as required. Work hours are subject to change at any time depending on business needs.

Excel Fitness

Member Services Rep Front Desk

Smithfield, NC · On-site

$11 - $13.75/hr

Understand and adhere to company standards and help resolve any day-to-day member issues. * Audit ... overnight as required. Work hours are subject to change at any time depending on business needs.

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All JobsMsp Help Desk JobsOvernight Msp Help Desk JobsOvernight Msp Help Desk Jobs in Raleigh, NC

Overnight Msp Help Desk information

See Raleigh, NC salary details

$22.8K

$60.2K

$90.4K

How much do overnight msp help desk jobs pay per year?

As of Aug 18, 2026, the average yearly pay for overnight msp help desk in Raleigh, NC is $60,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $70,000.00 per year, depending on experience, location, and employer.

What is an overnight MSP Help Desk?

Overnight MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of Managed Service Providers (MSPs) during nighttime hours. Professionals in these roles handle IT issues, monitor systems, and respond to incidents outside of regular business hours to ensure continuous operation and support. They may resolve problems remotely, escalate complex issues, and maintain documentation for all incidents. This position is essential for businesses that require 24/7 IT support, ensuring minimal downtime and prompt assistance regardless of the time of day.

What are the key skills and qualifications needed to thrive as an overnight MSP Help Desk technician?

To thrive as an Overnight MSP Help Desk technician, you need a solid understanding of IT fundamentals, troubleshooting, and customer support, typically supported by relevant experience or certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and remote desktop applications is essential. Excellent communication, problem-solving abilities, and the capacity to work independently during off-hours are standout soft skills. These competencies ensure rapid issue resolution, dependable client support, and smooth IT operations during overnight shifts.

What are the unique challenges of working an overnight shift as an MSP Help Desk technician, and how can I prepare for them?

Working overnight as an MSP Help Desk technician often means handling critical issues with fewer on-site resources and less immediate supervision. You may encounter urgent incidents from clients in different time zones, requiring strong problem-solving skills and the ability to work independently. It's important to maintain clear documentation and communication for seamless shift handovers. To prepare, develop effective time-management habits, stay proactive in learning about clients' systems, and practice self-care to manage the impact of night shifts on your health.

What is the difference between Overnight Msp Help Desk vs Night Support Technician?

AspectOvernight Msp Help DeskNight Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, remote support, MSP settingsOn-site or remote support, IT troubleshooting
Industry UsageManaged Service Providers, IT supportIT support, technical services
Search IntentOvernight support, MSP help desk rolesNight IT support, troubleshooting roles

Both roles involve technical support and require similar certifications like CompTIA A+ and Network+. The main difference lies in the work environment: Overnight Msp Help Desk typically supports MSP clients remotely during night shifts, while Night Support Technicians may work on-site or remotely troubleshooting IT issues during night hours. Both roles are essential in providing 24/7 IT support, but the focus and setting can vary based on employer needs.

What are the most commonly searched types of Msp Help Desk jobs in Raleigh, NC?

The most popular types of Msp Help Desk jobs in Raleigh, NC are:

What are popular job titles related to Overnight Msp Help Desk jobs in Raleigh, NC?

For Overnight Msp Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Overnight Msp Help Desk jobs in Raleigh, NC look for?

The top searched job categories for Overnight Msp Help Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Overnight Msp Help Desk jobs?

Cities near Raleigh, NC with the most Overnight Msp Help Desk job openings:

Overnight Msp Help Desk jobs near you
Infographic showing various Overnight Msp Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,164 per year, or $28.9 per hour.

IT Help Desk Engineer

CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company

Raleigh, NC • On-site

$40K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

IT Help Desk Engineer

CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience. The role provides the candidate the opportunity to enhance his\her skill set by supporting various IT solutions in a wide range of client environments. This position also offers career growth opportunities.

Primary Position Responsibilities:

  • Provide phone, remote access, and some on-site technical support of CSP’s clients
  • Recognize, identify, isolate, research, and present a solution for reported issues
  • Focus on proactive client communication and resolving issues according to established SLAs
  • Focus on continuing education for evolving technology solutions

Minimum Requirements:

  • 2 years of progressive technical experience in the support of information technology solutions
  • Two-year associate degree in a computer-related field, A+ certification, or commensurate experience
  • Excellent customer service, verbal and written communication skills
  • A successful track record working for another Managed Services Provider (MSP)
  • Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)
  • Experience working with Autotask, N-able, or comparable PSA and RMM tools.

Profound knowledge of M365:

  • Password resets
  • Manage usernames
  • Delete and restore users
  • Add users and groups
  • Assign licenses
  • Manage most user properties
  • Create and manage user views
  • Update password expiration policies

Thorough Understanding of MS Products:

  • MS Office applications
  • Internet Search engines
  • Active Directory
  • SharePoint
  • MS Windows Server
  • MS Teams
  • Azure Cloud
  • GPO
  • Domain Controllers

Strong technical acumen of Backup Solutions:

  • Datto
  • BDR
  • File Recovery

Company Description

CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.

For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.

Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.

We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.

If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!