ZipRecruiter

Log In

2

Full Time Msp Help Desk Jobs in Raleigh, NC (NOW HIRING)

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Fulltime Main Responsibilities Provide effective IT support services across all clients both onsite ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Fulltime Main Responsibilities • Provide effective IT support services across all clients both ... service desk for a MSP • Proven technical ability working for an MSP, through relevant ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Fulltime/ Perm with HCL America Role Summary: Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt ...

DoiT

Manager, MSP Indirect Channels

Raleigh, NC · Remote

... help our customers solve complex multicloud problems and drive efficiency. With decades of ... Collaborate with Deal Desk, Solutions Engineering, and leadership to structure competitive and ...

ThinkHire LLC

Be Seen First

IT Service Desk Manager (Reporting & SLA Management)

Raleigh, NC · Remote

$55K - $60K/yr

Prior exposure to MSP or multi‐client support environments. * Strong analytical and ... Full-Time | Exempt Company Description As a decision maker in your organization, ThinkHire ...

RRI West Management LLC

Hotel Front Desk

Raleigh, NC

$16 - $17/hr

Hotel front desk experience preferred * Strong communication and teamwork skills * reliable and ... can't help but have an amazing story to tell. Join our team Full Time and you will enjoy these ...

RRI West Management LLC

Hotel Front Desk

Raleigh, NC

$16 - $17/hr

Hotel front desk experience preferred * Strong communication and teamwork skills * Reliable and ... can't help but have an amazing story to tell. Join our team Full Time and you will enjoy these ...

next page

Showing results 1-20

All JobsMsp Help Desk JobsFull Time Msp Help Desk JobsFull Time Msp Help Desk Jobs in Raleigh, NC

Full Time Msp Help Desk information

See Raleigh, NC salary details

$22.8K

$60.2K

$90.4K

How much do full time msp help desk jobs pay per year?

As of Aug 1, 2026, the average yearly pay for full time msp help desk in Raleigh, NC is $60,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Msp Help Desk vs Help Desk Technician?

AspectFull Time Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentManaged Service Provider (MSP) setting, remote and on-site supportCorporate or IT department, on-site and remote support
Industry UsagePrimarily in MSP companies providing IT support to multiple clientsIn various industries, supporting internal or external users

Full Time MSP Help Desk roles focus on supporting multiple clients within an MSP environment, often requiring certifications like CompTIA A+ and Network+. Help Desk Technicians work in diverse settings, supporting internal or external users, with similar certifications. The main difference lies in the client base and work environment, with MSP roles emphasizing multi-client support and Help Desk Technicians often supporting a single organization.

What are the most commonly searched types of Msp Help Desk jobs in Raleigh, NC? The most popular types of Msp Help Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Full Time Msp Help Desk jobs? Cities near Raleigh, NC with the most Full Time Msp Help Desk job openings:
Full Time Msp Help Desk jobs near you
Infographic showing various Full Time Msp Help Desk job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $60,164 per year, or $28.9 per hour.

IT Help Desk Engineer

CSP, Inc.- Raleigh's Top Cloud, IT Security, and Services Company

Raleigh, NC • On-site

$40K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

IT Help Desk Engineer

CSP, Inc. is a leading Managed Services & IT Solutions Provider in North Carolina. We offer an outstanding career opportunity for a Client Engineer with help desk experience. The role provides the candidate the opportunity to enhance his\her skill set by supporting various IT solutions in a wide range of client environments. This position also offers career growth opportunities.

Primary Position Responsibilities:

  • Provide phone, remote access, and some on-site technical support of CSP’s clients
  • Recognize, identify, isolate, research, and present a solution for reported issues
  • Focus on proactive client communication and resolving issues according to established SLAs
  • Focus on continuing education for evolving technology solutions

Minimum Requirements:

  • 2 years of progressive technical experience in the support of information technology solutions
  • Two-year associate degree in a computer-related field, A+ certification, or commensurate experience
  • Excellent customer service, verbal and written communication skills
  • A successful track record working for another Managed Services Provider (MSP)
  • Experience supporting cloud technologies (Microsoft Azure, M365, AWS, etc.)
  • Experience working with Autotask, N-able, or comparable PSA and RMM tools.

Profound knowledge of M365:

  • Password resets
  • Manage usernames
  • Delete and restore users
  • Add users and groups
  • Assign licenses
  • Manage most user properties
  • Create and manage user views
  • Update password expiration policies

Thorough Understanding of MS Products:

  • MS Office applications
  • Internet Search engines
  • Active Directory
  • SharePoint
  • MS Windows Server
  • MS Teams
  • Azure Cloud
  • GPO
  • Domain Controllers

Strong technical acumen of Backup Solutions:

  • Datto
  • BDR
  • File Recovery

Company Description

CSP, Inc. is a family-owned IT Services and Solutions firm based in Raleigh, NC, with a simple vision: to make a positive, lasting impact on our people, our clients, and our community.

For more than 31 years, we’ve believed in working to live—not living to work. That belief shapes how we support our team, serve our clients, and build long-term relationships rooted in trust, balance, and growth. If you value meaningful work in an environment where people genuinely care about one another, you’ll feel right at home here.

Today, CSP is made up of approximately 40 talented professionals who collaborate across Managed and Cloud Services, Data Center Solutions, Security, Networking, and Voice. Our work empowers organizations to operate securely, efficiently, and confidently—while giving our team the opportunity to grow their skills and careers.

We’re proud of our casual, collaborative culture, where teamwork and connection matter. From monthly social events and team huddles to ongoing training opportunities, plus a snack and coffee bar, we focus on creating an environment where people can do their best work—and enjoy doing it.

If you’re looking to grow with a stable, community-focused company that values innovation, balance, and personal development, we’d love to meet you!